SmartWings Reviews 244

Greedy and pigs. They simply exploit captive customers at the airport, regarding baggage weights. Shame on you..(and it obviously doesn't bother you)

This company canceled the ticket and told us, we have canceled it by ourselves...The contact form on the website doen`t work either. Please don`t buy tickets there!

I called SmartWings customer service to ask about the difference between the Dual Shades vs the Dual Shades Harmony Plus. These are >$1000 shades for our windows and because they're custom-fit, we wanted to make sure to get it exactly right. We called earlier in the week to ask about the fabric and my wife says the lady was quite unhelpful so we ended up buying the SmartWings fabric swatches. Fast-forward to today: The representative, Alex, had no idea what the difference between Dual Shades and Dual Shades Harmony Plus. She looked online, compared them side-to-side and determined that the more expensive Harmony Plus version only offered a box-shaped valance to hide the rollers. I thought that was a silly reason to have a whole new product name and then not do a better job of explaining the difference between the two. I looked up the Harmony Plus version on Youtube, Google, etc without finding anything prompting me to waste time calling about it. So I thought I'd give her some feedback: "Tell your company that they should do a better job of comparing slightly different products, fix the website and generally get their shit together." I made sure she knew that this was general feedback for the company and not a personal dig. Nope, she got aggressive, angry and told me that if I don't like it, I don't have to buy it. WOW! That is not what any customer service rep should say to a potential customer. She told me to email support and when I asked for her name, she then told me that she'd have her supervisor, Rochelle, call me. To her credit, Rochelle called me back a few minutes later. She told me that I was at fault for "cursing and using vulgar language"....okay haha. She also told me to read their glowing reviews which all point to excellent customer service. Alas, perhaps that was the case once but our family is 0 for 2 in terms of positive experiences when calling Smart Wings. Needless to say, I'm hesitant to drop $1-2k on custom shades when their customer service team is consistently invalidating towards even mildly negative feedback. Wonder how they would take truly bad news if their product fails?

Worst airline ever!! We were headed to Tel Aviv. 15 minutes before landing they changed course and dumped us in Cypress. No info, no help, no refund. Pure scam. Naturaly I won't be able to make the return flight since I never made it to my original destination.

If no starts is possible , would give it .
Flight got delayed by 15hrs in total, by being pushed every 2hrs for next 2 hrs , hence we could not leave airport. Smartwings operators in the airports highly unprofessional and could only say follow the schedule table and call support service line, when support on the phone asked to raise any questions to stuff in the airport. We were provided 8 eur voucher during 16 hrs delay, no information given about other benefits during such long delay. Time to review claim and provide compensation is 60+days. This company is not about customer neither servise. Well done ČSA!

Strict 8 kg limit for overhead luggage. They do not accept any payment for few extra kg. This is an economical /business nonsense. Smart Wings supervisor said that 8 kg limit has security reasons! We had few medical devices with lithium batteries in our small suitcase and the supervisor did not make an exception. We had to take them out, put it into plastic bag, through security, put them back into overhead suitcase an board with our 12 kg without issues. Logic, common sense and empathy does not belong to their customer service.

I flew from Podgorica to Katowice with Smartwings on July 5th, and it was the worst experience I've ever had with an airline. They completely destroyed my suitcase and its contents. I immediately filled out a claim form on the same day, but to this day, I have received absolutely no response. I've sent multiple follow-up emails, filled out another claim to get a refund, and even called their office, but they are avoiding responsibility and the communication is non-existent. This company is highly unprofessional, and I warn everyone against flying with them – they are a nightmare to deal with!

After reading all the horrible reviews of this airline I wasn't very hopefull for our 6 our flight to holiday island Sal (Cap Verde).
It didn't start of great, an hour of delay was announced, but that was actually the last negative thing to say about the flight.
After boarding we took off right away, no delays, the pilot informed us about the flight plan, what to expect on the flight and how the wifi infotainment system works.

That was working very well, I downloaded a lot of Netflix on my tablet but there was also a selection of Films (Dune 2 which is quite new for instance). More interesting was the option to follow the flight on your own telephone/table/laptop, I found this very nice.
The seatroom wasn't actually all to bad for an economy vacation flight and I'm 1.89 meters, not small by any matter.
The food; we got a Ham baguette which was fine for me, unfortunatly there was no vegetarian option for my wife but we came prepared, you can't always expect everyone to facilitate your life choices, right?

When passing Barcelona and Gibraltar the pilot noticed these places to us which was a nice touch.

We arrived on time on the island eventhough the hour delay so in the end there was absolutely nothing wrong.

Yes, you have to buy extra food and drinks (water 2 times provided) BUT you're flying lowcost, that is to be expected, you get what you pay for.

All in all I was pleasently suprised and don't agree with all the negative comments at all.

Seriously hostile ground- and cabin-crews with a nasty attitude. Rudely scolding elderly passengers, exchanging smirks with colleagues as they mock passengers behind their backs, making families with small babies wait over an hour for check-in, preventing toilet access from women just to flaunt their abused power, to name but a few examples of their misconduct during a single round trip we had the dubious pleasure of enduring with them. One flight service manager who stood out as even more hostile than the rest goes by the name of Katerina Gafney.

Almost 22 hours delay!!! no help at all, only interested in managing PR with press release full of lies. There were a lot of old people (over 80), we did not sleep for 42 hours!!! I walked 18 km in the airport alone, imagine the old people who could bare walk with sticks!!! Absolutely unbelievable, will never used them even if there were 10 times cheaper than anyone else.

They don't fly on time. They constantly have technical issues and their flights are packed without any buffer. I've never flown with them on time. No apologies. No compensation because they always manage to stay within the limits of law 201/2004.

Terrible experience with a canceled flight From Paris.

No warning about a canceled flight, staff extremely unhelpful and refused to provide any details or a simple confirmation how should I proceed.

Worst airline I ever used. On a flight from Prague to Dubai in a cramped single isle airplane, with no entertainment screens. This was a 7-hour flight. Food and soft drinks to purchase is expensive purchase and it’s the worst airline food you can get. Avoid this airline at all cost!!!

Worst company ever. All flights are delayed

Perfect service. 5 stars!!!!

AVOIT AT ALL COST THIS AIRLINE!!!
THEY CHARGE US 56€ BECAUSE THE CABIN BAG HAS 0.4KG EXTRA!
THEY WEIGH EVERY CABIN/HAND BAG TO TRY TO CHARGE MORE AND MORE

Fairplay company , Fairplay service !
This company is brand!
🫶🏻

Worse company in the European continent. Expensive and with more than an hour of delay. Horrible expérience.

The worst flying company I had to deal with. The flight was 5 hours delayed, almost 4 months after I fulfilled the complaiment, still didn't get any refund or the answer back. Tried to talk to the customer service also without any results. Very bad service, very poor English, couldn't find my flight and even suggested that I didn't fly with them at all but with Czech Airlines. I was asked to send an email with details and they promised to check my case and contact me, didn't hear from them anymore. Will never again fly with this company!

Delayed flight, terrible and overpriced service, VERY uncomfortable seating. Also during the flight water kept dripping down from the ventilation.