My scissors would not fully charge after 4 days, so I wrote the company and sent them a picture. They have shipped a new one out to me. They did so immediately and without hesitation. I so appreciate... See more
Company replied
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See what reviewers are saying
The product was not good. It was flimsy and subpar quality and with the blade it would not cut a 1/4 " weed stem. However, their customer service was amazing! They responded to my complaint immedi... See more
Company replied
I made an error on an order. According to their AI phone agent, the order was cancelled. It wasn't, my card was charged. I contact CS via email. With 24 hrs, an answer from a person. Shortly thereaft... See more
Bought the wild tornado drain cleaner ..sadly the advertisement is wrong..it DOES NOT unclog drain. After 3 tries I sent email requesting return instructions .sent email 10 days straight finally went... See more
Company replied
Company details
Written by the company
Unique gifts, home furnishings, wedding gifts, christmas gifts, unique birthday gifts, wedding gifts, Christmas occasion gifts, outside garden decor, bathroom decor, garden gift, lakeside,home kitchen decor, children's toy gifts, houseware gifts, fashi...
Contact info
Beverly Park Ct 68, 90210, Beverly Hills, American Samoa
- customer@smartsaker.com
- www.smartsaker.com
Breach of guidelines
I ordered 3 sets of the cow socks
I ordered 3 sets of the cow socks, waited a month and a half and got 3 sets of DOG socks. I would like to return the dog socks for COW socks.
Please tell me how to do this. I have sent at least 8 emails with no reply. Please my Granddaughter is waiting for the COW socks
25 March 2026
Unprompted review
Reply from Smartsaker
Dear Margaret,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Excellent service
While it was disappointing not to receive my order, the way KAUS responded was excellent. I would shop with them again.
24 March 2026
Unprompted review
Reply from Smartsaker
Dear Peta,
Thank you so much for the 5-star review! We are sincerely sorry that your original order did not reach you as planned, as we know how disappointing that can be.
At Smartsaker, we believe that how we handle challenges is just as important as the products we sell. We’re so glad our team could provide an excellent response and resolve the situation to your satisfaction. Your willingness to shop with us again means the world to us, and we look forward to ensuring your next experience is perfect from start to finish!
Smartsaker
I was accidentally charged for 2 item…
I was accidentally charged for 2 item instead of 1 & they took care of that immediately. I was highly impressed with how quickly they responded. Thank Yoy
11 March 2026
Unprompted review
Reply from Smartsaker
Dear Jackie,
We sincerely appreciate you sharing your experience. Ensuring our customers are charged correctly is something we take very seriously, and we are pleased that our support team was able to rectify the error as soon as you reached out.
Thank you for your support and for recognizing our efforts to provide a quick resolution.
Smartsaker
I am grateful that my request was…
I am grateful that my request was honored and appreciate the quick response.
Sheila Kelly March
24 March 2026
Unprompted review
Reply from Smartsaker
Dear Sheila,
We sincerely appreciate your feedback. Listening to our customers and responding promptly is what we strive for every day. We’re pleased to know you are satisfied with the outcome!
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Smartsaker!
Smartsaker
Impressed
I’ve purchased several items from this company without a problem. On my last order, and for unknown reasons I received notice that I purchased two items. One I did not want. I immediately notified the company, no reply. I noticed them again when I received confirmation of shipment. I received a reply that I a refund was issued for the second item. It took a few tries but the problem was corrected
23 March 2026
Unprompted review
Reply from Smartsaker
Dear George,
Thank you so much for being a loyal Smartsaker customer! We truly appreciate your continued support and for sharing your experience with us.
We sincerely apologize that it took a few tries to resolve the duplicate item issue this time. We are glad our team was able to step in and issue that refund for you. Your patience as a returning customer means the world to us, and we are working hard to make our communication even faster for your future orders. We can’t wait to fuel your next project!
Best regards,
Smartsaker
Let me know more about the delivery…
Let me know more about the delivery instead of showing the site
23 March 2026
Unprompted review
Reply from Smartsaker
Dear Nathan,
We appreciate your blunt feedback and the 5-star review! Your feedback is very valuable to us, and we will continue to improve our logistics methods to make customers feel convenient and satisfied.
We truly appreciate your support and hope to serve you again soon.
Best regards,
Smartsaker
I had a problem with my order
I had a problem with my order. I ordered twice the amount by accident. I reported it to them just after I saw what I had done. They were so nice. I was credited back the extra order and also my money was credited back as well. I'll recommend this company.
14 March 2026
Unprompted review
Reply from Smartsaker
Dear Joan,
Thank you so much for the 5-star review! We completely understand that accidents happen during checkout, and we are just happy we could catch it and fix it for you "so nice" and quickly.
At Smartsaker, we believe that a great shopping experience includes being there for our customers when things don't go perfectly. We are thrilled that your refund was processed smoothly and that you feel confident recommending us. We can’t wait for you to receive your order and get started on your projects!
Smartsaker
In error
In error, I had ordered too many of the item I wanted and did not realize it until after placing my order. I contacted customer service and they fixed it immediately. I was told that I would receive a refund within 7 days. I'm looking forward to receiving the refund and also the product I ordered. Thanks very much for your help, Kaus!
16 March 2026
Unprompted review
Reply from Smartsaker
Dear Carol,
Thank you for the wonderful review! We're so happy Kaus could resolve your order issue right away. At Sakerplus, we believe in being honest and dependable, especially when mistakes happen. We hope you love your new tools when they arrive, and we’re here if you need anything else!
Smartsaker
Very good service.
After having difficulty sourcing replacement blades for my Saker mini chainsaw in the UK, I found them on the Smartsaker website. They were delivered in just over a week, and my queries regarding tracking were speedily and acurately answered. The product is excellent and fits my saw perfectly. I will use this company again. 5 stars.
17 March 2026
Unprompted review
Reply from Smartsaker
Dear Ruth,
Thank you for sharing your experience. We are glad to hear that the replacement blades arrived promptly and perform as expected with your Mini Chainsaw.
Providing reliable, well-fitted products and responsive customer service are our top priorities. Your satisfaction confirms we are on the right track. Thank you for choosing Smartsaker, and we look forward to serving you again soon.
Saker Support Team
Great Company!!
Due to my ordering the wrong product, I needed to request a refund. Kaus in product support, replied immediately and without any issues, refunded my payment within days. This is the kind of customer service that keeps customers! I have saved your company for future business.
19 March 2026
Unprompted review
Reply from Smartsaker
Dear Mike,
Thank you for taking the time to share your experience. We understand that ordering errors can happen, and we strive to make the resolution process as efficient as possible for our customers.
We are glad to hear that our support team met your expectations for speed and service. Your loyalty is our best reward, and we look forward to serving your future business needs with the same high standards.
Saker Support Team
Reply from Smartsaker
Dear customer,
Thank you for your wonderful 5-star review.
We are very happy to know that you had a good experience with Smartsaker. Providing great products and excellent customer service is always our priority.
We sincerely appreciate your support and look forward to assisting you again in the future.
Best regards,
Smartsaker
WHAT A WASTE OF GOOD MONEY
I received only half my order. (Embroider stitch book kit) the embroidery bag contained thin sewing cotton, not embroidery threads, no use at all. The little book was too small to embroider (the one on the internet was probably done using textas, the loose pages poor quality material, printed too dark for threads to hide, and no instructions whatsoever as to how to do the embroidery, so no use for a beginner at all. What a waste of $99. Should have read the reviews first and saved my money.
17 March 2026
Unprompted review
Reply from Smartsaker
Dear Russell,
Thank you for your honest feedback. We are deeply sorry and sincerely apologize for the disappointing experience you had with our Embroidery Stitch Book Kit.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Great product!
Great product and excellent customer service. I bought from here twice and will again in the future.
17 March 2026
Unprompted review
Reply from Smartsaker
Dear customer,
Thank you for your wonderful 5-star review.
We are very happy to know that you had a good experience with Sakerplus. Providing great products and excellent customer service is always our priority.
We sincerely appreciate your support and look forward to assisting you again in the future.
Best regards,
Sakerplus
I had a problem with the courier
I had a problem with the courier, which Smartsaker sorted out quickly and efficiently, An excellent company to deal with.
11 March 2026
Unprompted review
Reply from Smartsaker
Dear Derek,
Thank you for sharing your positive experience with us. We are pleased that our team was able to sort out the courier issue to your satisfaction.
At Smartsaker, we stand behind our customers every step of the way. We value your business and look forward to the opportunity to serve you again in the future.
Saker Support Team
All good
All good, easy to order, pride was ok, delivery was prompt. Overall very satisfied with this purchase.
12 March 2026
Unprompted review
Reply from Smartsaker
Dear Calvin,
Thank you for taking the time to share your positive experience. We are pleased that our service met your expectations in terms of pricing, delivery speed, and ease of use.
At Smartsaker, we value your business and remain committed to providing high-quality tools and an efficient shopping journey. We look forward to serving you again in the future.
Smartsaker
The item arrived a day late after being…
The item arrived a day late after being reported recieved. The vendor was concerned enough to follow up on the order with great care to ensure we got it despite being a day late. They done their best which was no fault by them or I would have given a 5 star.
14 March 2026
Unprompted review
Reply from Smartsaker
Dear Francis,
We sincerely appreciate your kind words regarding our customer service. While shipping delays are sometimes beyond our direct control, we believe it is our responsibility to ensure every order reaches its destination.
We are pleased to hear that our follow-up provided the reassurance you needed. Thank you for your patience and for choosing Smartsaker—we are committed to maintaining this level of care for all our customers.
Saker Support Team
I did not receive the item ordered
I did not receive the item ordered. When notified, the company responded to my inquiry within 24 hours, processed my claim, and issued a refund immediately.
3 March 2026
Unprompted review
Reply from Smartsaker
Dear Dottie,
Thank you so much for sharing your experience. While we are very sorry that your original order did not reach you, we are glad we could resolve the situation to your satisfaction with a prompt refund.
We believe that true customer service is measured by how a company handles things when they don't go as planned. Providing a 24-hour response and immediate solutions is our standard, and we’re pleased we could uphold that for you. We would love the chance to serve you again in the future!
Saker Support Team
Excellent price
Excellent price, fast delivery. Good customer satisfaction, my query was answered to my satisfaction.
12 March 2026
Unprompted review
Reply from Smartsaker
Dear customer,
We sincerely appreciate your feedback! It’s fantastic to know that you are happy with both our products and our customer service. We strive to provide the best value and support possible, and we are glad we met the mark for you. Thank you for your support and for choosing us!
Smartsaker
Upon receipt the product was defective.
Upon receipt the product was defective.
I asked customer service what was the procedure to return the product and get a refund.
I was advised that I would get a refund and no need to return the product.
Problem settled with just one email.
10 March 2026
Unprompted review
Reply from Smartsaker
Dear Guy,
We sincerely appreciate your feedback. We understand how frustrating it is to receive a defective item, which is why we aim for a "one-email" resolution whenever possible.
Providing prompt and fair service is our commitment to our community. Thank you for recognizing our efforts and for your support. We hope to have the chance to serve you again with a seamless product experience!
Saker Support Team
Digital Laser Angle Finder Protractor Tool
I ordered 2 of the Digital Laser Angle Finder Protractor Tools, they arrived in good time and once charged I noticed one was not holding charge.
I contacted Saker and they promptly responded and refunded me the cost of one level.
13 March 2026
Unprompted review
Reply from Smartsaker
Dear Damien,
We appreciate your honest feedback! We’re sorry for the inconvenience caused by the faulty battery, but we’re pleased to hear that our support team settled the refund to your satisfaction. Providing a fair and quick resolution is our top priority when things don't go as planned. Thank you for your support and for giving Saker the opportunity to make it right!
Saker Support Team
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