Smart Play Zone Reviews 

265
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I cannot thank them enough. We had a Mercedes childrens ride on car which needed a new control panel .Smart play zone offered advice and also found the exact match for our car which now works perfect... See more

Rated 5 out of 5 stars

Bought a Disney Pixars 'Car' ride on electronic car. Haven't set it up yet as its a Christmas present but delivery was perfect. It came the exact time it said it would on the dot. Good communication w... See more

Rated 5 out of 5 stars

I just bought my grandaughter the KTM 6v motorbike for her birthday and ive got to say that everyone who's seen it is really impressed. It really does look like the real thing. My grandaughter absol... See more

Rated 5 out of 5 stars

After being let down from another site i ordered a car from smart play zone just a couple days before my sons birthday, i rang them to ask them if it would arrive on time, they were Extremely friendly... See more

Company details

  1. Children's Toys Store
  2. Game Store

Written by the company

We are Online Retailer of Kids Toys of all ages. we specialise in Kids Ride on Cars, Quad and Bikes with 12v and 24 Power. Our Cars are genuine licensed by the brands like Mercedes, Audi, BMW, Lamborghini, Maserati, Land Rover etc. After Covid break SMARTPLAYZONE company is under new management and we personally take care of all dispatch and customer query. We have a warehouse 10000sq.ft and stock all items in UK. We also wholesale and distribute our stock to many toy resellers in UK. For any query please email us on sales@smartplayzone.com/ sales@smart-toys.net


Contact info

4.9

Excellent

TrustScore 5 out of 5

265 reviews

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4.9

All reviews

(265)

1 review in the last 12 months

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Rated 5 out of 5 stars

Fast delivery, great customer service! Amazing Car!!

After being let down from another site i ordered a car from smart play zone just a couple days before my sons birthday, i rang them to ask them if it would arrive on time, they were Extremely friendly and very helpful, made sure that my order was put out for delivery that day, it arrived today easy to assemble and it looks So much fun! My little boy is going to love it! Could Not be happier!

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

When we assembled the car and did the 18 hours charging, the car would not work. We contacted Smart Play Zone and replacement battery was sent immediately and the problem was fixed within 24 hours. They recommend you put the car together with 24 hours of receiving the car for this reason.
I am extremely impressed by how quickly they addressed the issue and that our son won't be disappointed as the car is now fully working ready for Christmas.
I would highly recommend this company, the fault battery was something not within their control but it was dealt with very professionally

10 October 2014
Unprompted review
Rated 5 out of 5 stars

fantastic

Product was great even i sit in it and have a drive lol recommend this company

26 September 2014
Unprompted review
Rated 1 out of 5 stars

not impressed

My box come damaged and parts had fallen out the box put the car together to find that the horn didnt work, now have a very disappointed daughter

5 September 2014
Unprompted review
Smart Play Zone logo

Reply from Smart Play Zone

Hi,We sre sorry to hear that the product did not reach you in a good condition if you please contact us, we will sort out any problems for you.

Rated 5 out of 5 stars

Over all amazing

Absolutely over the moon with the Lamborghini for my son it's everything we could of asked for amazing price and very fast delivery
Thank you x

2 September 2014
Unprompted review
Rated 1 out of 5 stars

Failed to replace faulty goods

I bought the range rover style 24v ride on car for my 3 year old daughter in May, she's used it perhaps a dozen times on a suitable surface, It's now July and both back wheels have split. Smart Play Zone are saying this is through wear and tear and are refusing to replace the wheels. I would expect a £280 toy to last longer then 3 months and was surprised by there response.

1 August 2014
Unprompted review
Rated 5 out of 5 stars

great device.

Great service, both online and on the phone. Although there was a slight issue with the product, it was soon resolved over the phone and the replacment item was posted immediately.

27 July 2014
Unprompted review
Rated 3 out of 5 stars

delivery rubbish product excellent

Delivery man refused to bring the product to the second floor. Explained I had a new born and couldn't leave but he insisted I go down to the main door and bring it up myself.

20 July 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Easy to order, goods in perfect condition, delivery superb for a full-time worker - text received with options to change delivery, one hour time slot received that morning and arrived bang on time.

19 July 2014
Unprompted review
Rated 4 out of 5 stars

My daughter loved the car

Really good product didn't take long to build only bad point was having to pay £14.99 delivery even though we stay on British mainland we were charged extra

18 July 2014
Unprompted review
Rated 5 out of 5 stars

Great product; reliable customer service

There was a problem with my order but the company emailed me and remedied the issue straight away so the product was only delayed by one day and I was not charged for next day delivery for a second time but it still came in 24 hours. The car itself is great, my son absolutely loves it and the battery life is surprisingly strong. The music is great, the colour of the car is cute and it is a really good size for my 3 year old with extremely long legs! Also the remote control is a perfect touch to help him as he drives along the road. Only thing I would change is for the remote control to have a 'stop' button to over-ride the driver when it is in dual-mode but equally, if you hit reverse on the remote control when they are moving forward, it stops the car for a second before reversing which generally allows your child to pull their foot off the pedal as the surprise will stop them powering forward!
Absolutely recommend this company, you made my son's 3rd birthday perfect!

15 July 2014
Unprompted review
Rated 2 out of 5 stars

Great price, speedy delivery, faulty product

We bought the play kitchen for our daughters 2nd birthday. We assembled it the night before so that she could see it and use it. Unfortunately it had been machined wrong and so the doors do not fit. As we needed the product in use for her birthday we decided not to return it but to modify ourselves so that she was not disappointed or without a birthday present. We, however were disappointed and will not be using the company again.

12 July 2014
Unprompted review
Rated 5 out of 5 stars

Great product, delivery and service!!

Bought a Lamborghini for my son, it's a great little car. My son loves it and always doesn't want to come out. Very fast delivery. We had a little problem when installing, but it was sorted with just a phone call to the seller. Great Service! Would recommend it to anyone!

9 July 2014
Unprompted review

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