Gamersathart Reviews 227

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive and fair pricing, often highlighting free shipping options and excellent value. The products are frequently described as arriving well-packaged, often with eco-friendly materials, and in perfect condition. Reviewers also commend the fast and reliable delivery service, with many orders arriving quickly, sometimes even the next day. The overall service, including communication and the ease of the ordering process, is highly regarded by consumers. However, some people were dissatisfied with specific order issues, such as receiving incorrect or incomplete orders or experiencing delays in delivery. A few customers also expressed concerns about the company's handling of certain orders, particularly those involving high-demand products, and issues with refunds or order cancellations.

What people talk about most

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast delivery, with... See more

Product

People report positive experiences with product. Many customers praise the excellent packaging, with items... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the incredibly fast... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very reasonable and... See more

Service

Consumers find service to be positive. Many reviewers praise the brilliant and reliable service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A complete misunderstanding on my part when placing an order. Peter, who I’m assuming is the manager, sorted it out brilliantly and aired his frustrations in an ordered and well versed manner. C... See more

Rated 5 out of 5 stars

I found them purely by accident via searching online for Digimon Card Game booster boxes - I'm so glad I did! Their prices are highly competitive and fair, with free shipping for orders over £20 - whi... See more

Rated 5 out of 5 stars

Ordered a few games from here, always prompt and reliable. They do ALL compostable packaging. Often joint cheapest on internet. Real actual human shop. Best positive was small glitch recently, sorted... See more

Rated 5 out of 5 stars

I’ve now used Gamersathart for a few purchases and am happy to report that upon each occasion it’s been a really pleasant experience. The pricing is competitive, the shipping is great, every time the... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer service ⭐️⭐️⭐️⭐️⭐️

Made an error ordering the wrong quantity, but the team at Gamers@Hart responded to my email quickly and resolved it without any hassle. Delivery arrived within the advertised 48 hours and the item was well packaged. Good experience with a small UK business that clearly takes customer service seriously. Would buy from them again.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was so fast!

Delivery was so fast don't think i finished paying yet! But in all seriousness great service, and will definitely buy from them again 👍🏾

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service all round.

Exceptional. Ordered for the first time yesterday and the game has already arrived less than 24 hours later (free delivery) and very well packed. An excellent go to from now on and really puts the bigger retailers to shame. Thanks team!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I had never heard of Gamers@Hart before, and only came across them when I was trying to find somewhere that had the Tau Twin Lance in stock, and used Google's "shopping" search. They did have it, at a great price, and it was delivered in under 24h for free. Excellent service - I don't usually bother with reviews but really can't fault them.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Love'em

Great at many things but the 2 things that I like best is (1) Their preorder system.
(2) Social engagement
Love'em

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Attitude from Peter

Their customer service, in particular, Peter, is appalling.
I inadvertently ordered an incorrect item (don't really know these products, it was intended as a gift).
I notified them within five minutes to cancel. This was ignored and they processed and dispatched anyway.
I then got lengthy emails from the incredibly rude Peter, who was accusing me of using bots to make purchases (I have no idea how to do so), and basically got told off by him like I was done kind of child.
I was then told I'd have to pay additional fees plus postage as apparently it costs them to reply to an email.
Their attitude toward cancellations is disgusting.

2 March 2026
Unprompted review
Gamersathart logo

Reply from Gamersathart

Thank you for your review - it's helpful for people to know that we take the current issues around people ordering, then rapidly cancelling orders, for certain card games seriously.

As we shared in our emails, this is because we have bank charges twice - once when you buy, once when we refund. For almost every item in our webstore this isn't an issue. But for Pokemon, and select other card games, this can run into hundreds of pounds per month.

As we shared in the emails, this isn't just because of bots, but people not taking due care and attention when ordering.

We do have warnings, like this one, right next to the button when ordering an Ascended Heroes ETB:

PLEASE NOTE: If you cancel this item after we have charged your card, you will incur a 5% fee to cover bank charges. This is due to a very large number of customers asking for refunds on Pokemon products. For preorder products, you can cancel your preorder just by logging into your account if you change your mind before we charge you (about 7 days before release).

I would note that the 5% fee is to cover bank charges, and we don't add any extra administrative charges.

For any onlookers, it's important we share honestly that if you are a customer acting in good faith, we're delighted you're ordering with us. However we are not ashamed of taking action against people who do not use the site appropriately and seek to gain an unfair advantage when buying Pokemon.

Rated 5 out of 5 stars

Highly recommended

Accessory sets arrived in perfect condition. Well packed with packing peanuts. Incredibly fast shipping!
Thank you to Peter and Jeni :)

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Small Business

Ordered two Dragon Shield Landfall Series sleeves and they arrived the next day. Not only were they cheaper than the previous ones I had purchased from another store, they were packed immaculately, and the free next day delivery on orders above £20 really surprised me. Definitely ordering all of my future MTG items from this fantastic small business!

31 January 2026
Unprompted review

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