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Rated 2 out of 5 stars

Made a basic diagram. From a technical perspective its easy to pick up and did what I needed. Very unclear that signing up only gives you a limited trial period. Unable to access the drawing I spent 2... See more

Rated 1 out of 5 stars

Yet another greedy corporate company that doesn't care about the little guy, only their own income. decent product, but not great, wish i'd just drawn things out by hand instead of wasting my money an... See more

Rated 1 out of 5 stars

Avoid. Misleads you into advertising as free but any usable exports require you to sign up for an annual subscription. Not monthly; annual. Having to fork out over 100 quid for what is a very basic fl... See more

Rated 1 out of 5 stars

Greedy exploitative company. Did a free trial, finished an assignment, and then was forced to pay over $150 dollars of money I don't have just to view it so I could export and submit it.

Company details

  1. Cloud Computing Service

Written by the company

SmartDraw is a unified visual workspace that combines diagramming, whiteboarding and data into one enterprise-friendly app that teams use to get work done. SmartDraw Software has been in business for over 20 years. Today, more than 85% of the Fortune 500 and more than 250,000 public and private enterprises of all sizes around the world use SmartDraw to create visuals.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

190 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I found smartdraw a great program

I found smartdraw a great program I have used it for designing wiring diagram and mechanical appliances I have also used it for designing mechanical equipment for Railway work designing carriages and under frame work it is easy to use.

24 May 2018
Unprompted review
Rated 4 out of 5 stars

Good, but new some new features or a huge upgrade.

Good:
Very rich library, with plenty option to choose from!
Versatile, PC version, web version, and all in one tool. Planning, technical drawing, architecture, engineering.
Great UI interface design and simple to use.

Bad:
Some control tools, like select all the drawing and stretch from one point to increase or decrease the size of all shapes at once, it's hard or no way to perform.
Page management also not the best. No option to setup the page size, (A4, A3, Letter, or another).
CTRL + Mouse Wheel, only zoom in, I can't zoom out..
Rotation should allow us to see the symbol while rotating, and not a square around the symbol.
Missing option to join 2 or more shapes and use them as a new shape inside the drawing.
Some icons in toolbar have shades, and feel like old icons or outdated.
Export option require installing a PDF Filter, which is (NovaPDF printer) when most of the times, we already have a PDF printer in the system. this should be native.
Regarding installations and upgrades.. I upgrade to version 2018, and I'm still able to open version 2017 at the same time... so, it's not an upgrade, it's a new installation.

17 May 2018
Unprompted review
Rated 5 out of 5 stars

Go-to Tool for Diagrams

I've used Smartdraw for many years and keep watching it get better and better. It works so well for putting together a quick diagram or documenting a workflow. It's my go-to tool when I need to illustrate something in the materials I create, because the output is professional and doesn't look like it came from a cookie cutter. The company is fabulous to work with, and their helpdesk support is tenacious and responsive. It's a great product.

8 May 2018
Unprompted review
Rated 5 out of 5 stars

I've been using SmartDraw for about 10 years . . .

I've been using SmartDraw for about 10 years to create floor plans for my business. It's easy and fun to use. Anytime I've had to contact SmartDraw for any reason, they've been nothing but helpful and professional . . . and that to me is priceless! Thank you, SmartDraw for helping me to grow my business . . . I couldn't have done it without you!

7 May 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Like most people, I am torn in 100 different directions and don't have time to figure things out. When I call customer service they are kind, informative, helpful and I could only wish other companies to have such competent people. As great as the product is, it is the customer service that really stands out for me.

3 May 2018
Unprompted review
Rated 5 out of 5 stars

User Experience

I have found the supporting website, download and installation to be easy. The templates are easy to understand and use. Ready right out of the box. The short tutorials are informative and have contributed to better illustrations and actions in meetings.

2 May 2018
Unprompted review
Rated 5 out of 5 stars

SmartDraw is a very well put together program, and easy for a first timer like me to become familiar with.

SmartDraw was very easy for me to use. Once I got 1 floorplan under my win, the next 2 I was able to complete very quickly. The variety of symbols is great and the ability to create walls & rooms so easily was very beneficial to me as a first time user and someone wanting to make floorplans rather quickly. Would definitely recommend to anyone who asks or is looking for a great program like this.

1 May 2018
Unprompted review
Rated 5 out of 5 stars

Smartdraw is an instant and reliable…

Smartdraw is an instant and reliable way to draw and illustrate business (and personal) planning and illustration in digital form. There are no hassles, even if you are rushed, and you do not save your thoughts or strategies, Smartdraw takes care and saves it for you. Mind-map is an indispensable in the initial plan of anything, and is easily adjusted as thinking changes. Need quick organisation chart? the completed job is a few minutes away. I have 10 years experience with this exceptional package, and of course I stayed the course as it developed into the new cloud version. I see there is an updated Mind map time planning tool for 2018. I cannot wait to use it.

26 April 2018
Unprompted review
Rated 5 out of 5 stars

I was fascinated by how easy and…

I was fascinated by how easy and intuitive this software was to use. I simply opened the file and chose a template I felt represented our organization, and started filling in boxes, adding assistants, extensions, multiple supports.

I ran three versions in less than 30 minutes for my side of the company. I have forwarded this software to our HR department so they can create the rest of our org chart for the balance of our company.

11 April 2018
Unprompted review
Rated 5 out of 5 stars

Really easy to use and very intuitive…

Really easy to use and very intuitive right from the off. I've used the product for years and whilst this is not a fully featured CAD product it allows the user to achieve pretty much everything s/he needs to produce project plans and process charts, etc. I have trained colleagues and friends to use this software and I can honestly say - on average - 10 minutes is all it takes before the user is up and running and producing what they need.

11 April 2018
Unprompted review
Rated 5 out of 5 stars

SmartDraw is amazingly simple to work…

SmartDraw is amazingly simple to work with in building figures for graduate work in college and the library, which is always being updated, gives the customer a wide range of topics. Topics that go from very technical, such as wire diagrams, instrument logic, building layout, etc., all way to Project Management.

9 April 2018
Unprompted review
Rated 5 out of 5 stars

Awesome Application!

Smartdraw is 100% effective for document creation on all platforms. Awesome templates free of charge, and my most effective ideation application every time!

6 April 2018
Unprompted review
Rated 5 out of 5 stars

Worth every penny

Fills in the gaps that exist in Visio. Layout is automatic, and what else can I say, that's the biggest issue with Visio. But, it's also so easy to share these diagrams with the team -- worth every penny.

5 April 2018
Unprompted review
Rated 5 out of 5 stars

Great Product, Easy to Use & Excellent Support!

I purchased the desktop version about a month ago and have been using it for laying out electrical details on a print. So far it is extremely easy to use and performs well. There are just a few things I would like to see them improve on. The support has been excellent. Every time I call I get immediate support and have been able to accomplish everything I need the software to do!

28 March 2018
Unprompted review

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