Slumberdown Reviews 

1,235
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers had a great experience with this company. Customers frequently praise the quality and comfort of products, especially wool duvets and pillows, highlighting their excellent temperature regulation and contribution to better sleep. Many appreciate the competitive pricing and good value, with orders often arriving quickly and well-packaged. However, some customers also noted issues with product quality control, receiving faulty items or products with strong chemical smells and minor design drawbacks. Additionally, some reviewers faced problems with specific delivery couriers, including parcels left insecurely or delays, and a small portion reported difficulties with customer service responsiveness.

What people talk about most

Product

Users describe positive interactions with product, with many highly recommending the wool duvets for their... See more

Quality

People report positive experiences with quality, often describing products like wool duvets as fluffy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Reviewers mention ambiguous feedback about order, with many customers reporting positive experiences, citing... See more

Price

Clients share positive opinions on price, with many reviewers finding the products to be very reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitively priced, lightweight summer duvet. The material isn't the most attractive - and rather shiny, but apart from that it was very comfortable. Coverless duvets save us money on annual dry... See more

Rated 4 out of 5 stars

Good value, good quality product, delivered promply. I ordered two duvets. One arrived that was faulty, missing filling in part. I contacted customer service by email with photos for a replacement b... See more

Company replied

Rated 5 out of 5 stars

Have spent 100s over the years trying to find à proper brick pillow and now I have 2 😂, only needed the 1, wee bit uncomfortable 1st night until your head/neck gets used to it but after that it's br... See more

Rated 5 out of 5 stars

Ordered double wool duvet having read reviews - not fluffy like feather duvets but so snuggly and warm and lovely to sleep under. And made in UK. Going back for more! Buying direct from Slumberdown wa... See more



Company details

  1. Bedding Store

Written by the company

Here at Slumberdown, we believe Every Body deserves a better night's sleep and the right bedding can help you get there. Our products are designed to help create the right sleep space tailored for you and your family.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,235)

277 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incorrect pillows were sent to me

Incorrect pillows were sent to me, which has caused significant pain to me. I unpacked without reading and just after having regular pain, went back to the packing and found that it was not what I ordered.

24 February 2026
Slumberdown logo

Reply from Slumberdown

Hi, Sorry to hear you have issues with your order. I have emailed you to get more information then we can proceed to resolve. Kind regards Slumberdown Customer Service Team.

Rated 1 out of 5 stars

Contacted 3 times over faulty heated…

Contacted 3 times over faulty heated throw with no reply.

18 February 2026
Slumberdown logo

Reply from Slumberdown

Hi, Apologies for the delay and thank you for your patience. We’ve now responded to your enquiry and look forward to resolving this for you. Kind regards Slumberdown Customer Service

Rated 5 out of 5 stars

Daughter is very happy

Daughter is very happy. I wasn't sure if I was buying the right thing - her mattress was fairly new but the springs needed a topper and this is perfect. She has a springy mattress with a thick layer and no more complaints!

23 February 2026
Rated 5 out of 5 stars

Wool Duvet

The wool duvet came well packaged and arrived very quickly. A great, cosy duvet!

22 February 2026
Rated 1 out of 5 stars

The order arrived in split packaging

The order arrived in split packaging, the pillows are lumpy. I have contacted Slumerdown on more than one occasion, via email and their web site, but they have not bothered to respond, other than generic replies. I have also sent photographs of the damaged packaging and the pillows. When I buy any item I expect the item to be perfect, the pillows most definitely weren’t.

1 March 2026
Slumberdown logo

Reply from Slumberdown

Hi Sheila, Thank you for your review, and apologies for the delay in responding to your initial email. We are receiving high volume enquiries. This has now been resolved for you and replacements dispatched. Kind regards Slumberdown Customer Service Team.

Rated 1 out of 5 stars

ABSOLUTELY RUBBISH!!

ABSOLUTELY RUBBISH!!! Had 2 fail and replaced, when the 3rd one failed they refused to replace it because it was out of warranty from the original purchase date despite the trash they sent to replace it being well within the warranty period. These blankets are absolute junk and should not be on the Market! 3 have failed in 2 years!!!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Recently purchased a wool heavy weight…

Recently purchased a wool heavy weight duvet - beautiful quilt , nice and heavy like a weighted blanket. Lovely and warm. I will purchase the summer weight quilt and replace the quilts in the rest of the house. Quick delivery as well as a good price.

26 February 2026
Rated 1 out of 5 stars

Bad Experience

Firstly, the wrong item arrived, then there was no info on how to return it as it wasn't faulty or used. So I ended up trying to find an email to ask them, then wait for them to reply back.....and I've waited and waited...still no response.

21 February 2026
Slumberdown logo

Reply from Slumberdown

Hi, I have emailed you to get more information as cannot find any emails from you. If you can please look out for my email and we can proceed to resolve for you. Kind regards Slumberdown Customer Service Team

Rated 4 out of 5 stars

Problems answered

It was good to find a solution to my husband's and my sleeping problems ie I am always cold and need a warm duvet he is always too hot. I didn’t know such a duvet existed until I started browsing. I ordered straight away on finding this and it was delivered the next day.

25 February 2026
Rated 1 out of 5 stars

Still waiting for a response since 24th…

Still waiting for a response since 24th of February

23 February 2026
Slumberdown logo

Reply from Slumberdown

Hi, We do apologise for the delayed response to emails as we are dealing with high volume enquiries. We have responded to resolve this for you. Kind regards Slumberdown Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look