Slane Cycles Reviews 

5,559
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, often highlighting their prompt communication and considerate approach. Many people appreciate the competitive pricing and the high quality of the products offered. Reviewers frequently mention fast and efficient delivery, with some noting items arriving quickly even for international orders. However, some customers also noted occasional delays in delivery, with items arriving later than expected. A few people mentioned paying for next-day delivery only to receive their order a week later, or experiencing a generally longer wait time for their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the availability of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and super fast... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive and great... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, amazing, and 10 out of 10... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Slane Cycles. Ordered a new groupset and price was great with all options available at time of ordering. Needed to wait a few days for delivery but Slanes team kept me updated... See more

Rated 5 out of 5 stars

WONDERFUL Sometimes a big purchase (Colnago road bike frameset in my case) can be a little worrying, on line or at a distance. Be assured that Slane Cycles will be an absolute pleasure to deal with... See more

Rated 5 out of 5 stars

Paul at Slane Cycles was so helpful and is such a decent guy. He was friendly and considerate throughout my purchase and kept me informed at all-times. On top of this speedy delivery and great returns... See more

Rated 5 out of 5 stars

Had an issue with some garmin pedals I had bought - I was convinced it was a warranty issue - but with an expert eye they diagnosed a tiny element was missing from battery compartment. Found it on gar... See more


Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

Dedicated to supplying you with the best cycling products at the lowest prices and combining knowledgeable expert advice from friendly real cyclist staff.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(5,559)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. After a slight online glitch, one of staff phoned and sent the item that same afternoon. It arrived the very next day. Excellent.

6 November 2024
Rated 5 out of 5 stars

Item awaited - excellent communication to reassure me following a fraudulent email I received relating to the delivery of the item

Updated review:
Slane Cycles went above and beyond to phone and advise me of the delivery service they use after I received a ‘could not deliver’ fraudulent email regarding the recent item I bought. I was reassured of the time scale for my package to arrive and would definitely recommend this seller again!

4 October 2024
Rated 5 out of 5 stars

2 out 2 can’t do better!

2 out 2 can’t do better!! Just made my second order and they have again come up trumps with unprecedented customer service. I have found my new “go to” on line retailer.

2 October 2024
Rated 5 out of 5 stars

Responsive to questions, timely delivery of purchase

Emailed them to enquire about a product I was interested in. They replied within a day and continued to answer my follow-up questions promptly.
I subsequently made a purchase for a groupset and they kept me posted about the delivery timings.
One suggestion though: time to get that online chat working on the website!

29 July 2024
Rated 5 out of 5 stars

Pedals ordered with a note requesting…

Pedals ordered with a note requesting postage ASAP as i needed replacements before a trip. Reply received stating they were posted 24hr tracked delivery. Super service as usual from Slane and the prices as competitive as any.

2 September 2024
Rated 5 out of 5 stars

Paul and the team at Slane Cycles are…

Paul and the team at Slane Cycles are some of the best out there. They took the time to make sure I got the exact bike for my needs, Lots of emails back and forth with Paul to ensure I was happy, followed by really quick delivery. I couldn’t ask for better service.

31 July 2024

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