Slade's Garden and Building Supplies Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and helpful delivery service, noting that orders arrived promptly and drivers were often accommodating. People also appreciate the straightforward online ordering process and excellent communication regarding delivery updates. The overall service is consistently described as great, with many highlighting the helpfulness of the staff and the good value offered. However, some customers also noted occasional issues with delivery delays, which sometimes impacted their plans. Additionally, a small portion of people received products that were damaged upon arrival, such as broken or chipped slabs, despite overall positive feedback on product quality.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and overall... See more

Product

Customers had ambiguous experiences with the product, with many praising the quality of items like paving... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and excellent... See more

Order

Users describe positive interactions with the ordering process, highlighting its ease and efficiency online.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(271)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Ordered late Sunday night, delivered Tuesday afternoon. Well packed paving slabs. Lovely delivery driver. Would order from this company again.

3 February 2025
Rated 1 out of 5 stars

Disappointed

This is my second order with them, and it has been a frustrating experience. My first order arrived with a few broken tiles, so I sent them pictures and emailed multiple times. Initially, I received no response, and later someone named Jass, who may be the staff or owner, asked me to send pictures for a refund instead of sending replacement tiles. However, after that, they disappeared,then came up saying the same , send us picture but zero actions has been taken, eventually i had realised ,he has wasted my time only. In my second order, I was again faced with issues, this time with shortened tiles. Unfortunately, I will not be purchasing from or recommending this website.

2 January 2025
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs! They charge 50% RESTOCKING CHARGE if you need to return anything plus £75 plus VAT for each pallet collection and delivery charge. I got 20% back when returning items from the price I have paid and they have been as awkward as they could especially Jess. Very rude! The whole process to get any money back took over a month

12 December 2024
Unprompted review
Rated 4 out of 5 stars

Price was excellent but delivery info non existent

Price was excellent but it took until the next day to confirm my order and delivery information was non existent, product just turned up in the end, good job I was in. They responded quickly to my email queries, even though they couldn't provide any definite information but I shouldn't have had to be asking about confirmation and delivery !

18 October 2024

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