Slade's Garden and Building Supplies Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and helpful delivery service, noting that orders arrived promptly and drivers were often accommodating. People also appreciate the straightforward online ordering process and excellent communication regarding delivery updates. The overall service is consistently described as great, with many highlighting the helpfulness of the staff and the good value offered. However, some customers also noted occasional issues with delivery delays, which sometimes impacted their plans. Additionally, a small portion of people received products that were damaged upon arrival, such as broken or chipped slabs, despite overall positive feedback on product quality.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and overall... See more

Product

Customers had ambiguous experiences with the product, with many praising the quality of items like paving... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and excellent... See more

Order

Users describe positive interactions with the ordering process, highlighting its ease and efficiency online.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(271)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Slade's is not an honest company and…

Slade's is not an honest company and their sales methods are overly complicated.

When reviewing order you have to download a completely separate app on your phone, you cannot check delivery on pc.

Not only that the only notification you get of delivery is on the morning of delivery leaving you not time to plan to receive a ton bag of materials.

Oh and they will charge you £75 if you are not there to sign for the delivery.

What they advertise on their website is not exactly what you will get either, so be very wary of what you are purchasing l, oh and if you want to return anything it will cost you £75 and 50% stock charge...per pallet.

I will never use Slade's again and I will never recommend them to anyone, I will slow be going out of my way to tell people to avoid them.

8 May 2025
Rated 5 out of 5 stars

How easy it was to order on line

How easy it was to order on line, have the order confirmed with a delivery date within a few days. Payment by Debit card all done with the minimum of fuss. Much cheaper than B&Q. Customer services were very helpful. Thank You.

24 April 2025
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent . I had a query regarding delivery I spoke on the phone to a member of staff who was very helpful and sorted out my query with no problems. The goods arrived in good time when stated and in good condition. I would highly recommend this company and it's service.

16 April 2025
Rated 4 out of 5 stars

Although not happy that the broken…

Although not happy that the broken slabs were not replaced, but I was refunded for the damaged slabs.
Zoey was quick to respond to my queries.
But the company needs to be able deliver goods into the garden and not on the kerbside

21 March 2025
Rated 5 out of 5 stars

absolutely great company

absolutely great company , cheaper than anywhere else but quality is just as good free delivery from the company ( bonus ) we used the patio set X2 to make a garden path was done same day as delivery and we are over the moon

21 March 2025
Rated 5 out of 5 stars

Great service

Great service, really helpful and the slabs are great. Only a couple of broken ones out of 200+ isn't bad. Paid extra for guaranteed morning delivery which was well worth it.
Definitely recommend.

12 March 2025

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