Skoup Reviews 

1,361
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing structure and consistently mention that the staff members are extremely polite, friendly, and efficient. Many people also highlight that the online booking platform is completely straightforward, transparent, and wonderfully hassle-free from start to finish. However, some customers also noted frustrating issues with unexpected scheduling errors, sudden cancellations, and completely missed collections. A few reviewers experienced significant delays when workers failed to show up at the scheduled time or communicate properly regarding the removal. Consumers explained that these occasional communication breakdowns and unreliability caused considerable inconvenience and disruptions to their daily plans.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting polite staff, efficient waste removal, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, polite, and helpful attitude... See more

Price

Customers had positive experiences with price, consistently highlighting unbeatable and affordable rates for... See more

Booking process

Users describe ambiguous interactions with booking_process, reflecting deeply divided opinions. On one hand,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as experiences varied greatly between users. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

It's all so friendly, flexible, quick and easy. This is my second experience (emptying a property a couple of years ago and now lots of bagged construction waste) and I expect to be booking again in... See more

Rated 5 out of 5 stars

Lucy was amazing absolutely made my morning; great chat and and great energy in passing instructions on for my collection and a general chitchat. The collection was straight forward and my collector... See more

Company replied

Rated 5 out of 5 stars

Used a couple of times now, each time is quick, quiet, and full of quality. They do exactly what they say, they remove the waste. Thats it. No unnecessary chatter. No awkward conversation, sometim... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service
  3. Waste Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,361)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service - Surprisingly, way cheaper than my local clearance businesses. Good communication and a very swift and professional clearance - would definitely use again and recommend to friends & family

Paul H

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Fantastic Service!

The job was to be started between 12 and 7pm however Mark called about 11:40 and said he was on his way.

Mark was professional and careful of the flat interior when taking out heavy bulky items.

Would use them again.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

They rearranged the day of the pick up 3 times and only let me know after 1pm each time. When they eventually did come to pick it up they only sent one man who called me at 6am to ask what he was collecting (even though if specified and sent pictures) to pick up a 7ft sideboard which I needed to be enlisted to help put it into the van even though the website states they’ll do all the lifting and send a 2 man team to jobs that need it. I’ve complained as I feel like I did half the job for them but they tell me that’s just how it is and fobbed me off with a poor apology. Do not use.

7 December 2023
Unprompted review
Rated 1 out of 5 stars

I honestly usually don't complain as I…

I honestly usually don't complain as I also work with the public and I understand that usually is b=very difficult. However I have Ordered a full van same day online for an emergency clearance from a business that needs to be handed over to new owners tomorrow, they took a payment straight away, and I received a confirmation of collection between 7AM-7PM and at lunch time I received an email from an advisor to just say they cant do it today and will only do it on Monday, without even calling me or offering a refund given they can't provide the servicing they are advertising, and as it was meant to be a same day collection for a reason. I have tried to call customer service less than an hour after and the offices are conveniently closed. There is also no option online to request a cancellation or refund. Really bad service!

2 December 2023
Unprompted review
Rated 5 out of 5 stars

No fuss

No fuss. Came at the correct time and took away all booked items (fridge, freezer etc) and extra items to make up a half load.
Polite and quick.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Unwanted Garden & Office Items

What a fantastic service provided by Skoup. They gave a 12 hour time period and were here by 7am to uplift all of our unwanted items before our office was even open. I had initially asked for some items to be uplifted but was able to email using my order number to add more items

I would definitely use this service again !!!

I highly recommend this company.

7 November 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

Wish I could leave zero stars

Wish I could leave zero stars. Awful experience start to finish. Avoid.

25 October 2023
Unprompted review
Skoup logo

Reply from Skoup

Good Morning,
We are really sorry to hear you are not satisfied with the service you have received. We will ensure that this is investigated fully. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers.
Best Wishes
Skoup

Rated 1 out of 5 stars

False advertising.

We ordered a Full Van which supposedly holds up to 800kg of waste. Our builders estimated that what they put out to be collected would have weighed around 600kg max. It was honestly laughable how little of the waste the driver took - the van at the end was a quarter full yet apparently the limit had been reached. The pick up was on Saturday 3pm yet the waste was taken to the depot and weighed on Tuesday morning which magically came to 840kg. Conveniently Skoup couldn't provide a picture of the van just before it was weighed so who knows what was added on from Saturday to Tuesday. Very poor experience which left us with a bigger headache than what we began with.

14 October 2023
Unprompted review
Skoup logo

Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers.
Best Wishes
Skoup

Rated 5 out of 5 stars

Great communication from the company…

Great communication from the company and from drivers/collection guys Paul and Luke on the day. Very polite, mindful and friendly service. Would use again and definitely recommend this service.

17 October 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
We will ensure your feedback is passed on to Paul and Luke.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Amazing service

Amazing service. Back issue has meant I could not manage to get some heavy things into the car and to the tip. Guy who came was just so incredibly nice. So thank you for such a superb service.

9 October 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it and will pass your feedback on to the driver.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service!

Prompt, friendly and efficient. Good value for money, would definitely recommend.

22 September 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service

Great service, reasonable price. The gentleman that picked up the stuff was a credit to the company.

15 September 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it and will pass your feedback on to the driver.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Professional, affordable, and prompt service

Carl from Skoup was prompt, incredibly friendly, and professional as he helped me carry numerous bin bags from my property to his van. I couldn't recommend their services enough.

8 September 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it and we will pass your feedback on to Carl.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

came promptly took all our rubbish no…

came promptly took all our rubbish no qualms...excellent service will use again in the future...john barnes

8 September 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Amazing Value

My only Regret is that I have not found Skoup before Spending hundreds of pounds to get my bin bags removed. Website is very easy to navigate. Priced really well, love the different bundles. I put my bin bags out the night before and it was gone by 10.30. Will use from now on. Thank you.

23 August 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

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