Skoup Reviews 

1,361
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing structure and consistently mention that the staff members are extremely polite, friendly, and efficient. Many people also highlight that the online booking platform is completely straightforward, transparent, and wonderfully hassle-free from start to finish. However, some customers also noted frustrating issues with unexpected scheduling errors, sudden cancellations, and completely missed collections. A few reviewers experienced significant delays when workers failed to show up at the scheduled time or communicate properly regarding the removal. Consumers explained that these occasional communication breakdowns and unreliability caused considerable inconvenience and disruptions to their daily plans.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting polite staff, efficient waste removal, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, polite, and helpful attitude... See more

Price

Customers had positive experiences with price, consistently highlighting unbeatable and affordable rates for... See more

Booking process

Users describe ambiguous interactions with booking_process, reflecting deeply divided opinions. On one hand,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as experiences varied greatly between users. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

It's all so friendly, flexible, quick and easy. This is my second experience (emptying a property a couple of years ago and now lots of bagged construction waste) and I expect to be booking again in... See more

Rated 5 out of 5 stars

Lucy was amazing absolutely made my morning; great chat and and great energy in passing instructions on for my collection and a general chitchat. The collection was straight forward and my collector... See more

Company replied

Rated 5 out of 5 stars

Used a couple of times now, each time is quick, quiet, and full of quality. They do exactly what they say, they remove the waste. Thats it. No unnecessary chatter. No awkward conversation, sometim... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service
  3. Waste Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,361)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Great price and extremely efficient

Great price and extremely efficient. I think this service is a must with the new insanity our government has caused with rubbish pickups.

7 May 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 1 out of 5 stars

Skip still not collected

We used Skoup to order a skip which is currently being provided by Batemans. Our skip was due to be collected on May 1st and is still sat in front of my house. Skoup say they are unable to contact Batemans and keep getting the excuse that Batemans has no drivers in the area. Surely if someone has paid nearly £300 for a skip to be dropped off and collected, you shouldn’t be so rude as to ignore the company subcontracting you, and also the public paying for your service. I have attempted to call Batemans several times and nobody answers. The worst customer service I have experienced in a very long time. AWFUL. Skoup don’t seem to care very much or have any control over the people working for them. Avoid like the plague.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Brill

Brill
With limited collections and 3 bag per 3 weeks sometimes I need to put out more bins. This is where Skoup comes in - great service everytime

30 April 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Fantastic Service from Skoup

Fantastic Service from Skoup, Picked up 10 bags for £27 Brilliant, Others were charging £60 and even £240 because one bloke says i needed a Van! Great Service, Even called before coming round. Plus importantly they have the proper waste license unlike those Facebook chancers!. Well done and I'll use you again for sure!

25 April 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 1 out of 5 stars

Useless service

Useless service! Booked in skip for delivery on the 18th then got call to say it will be delivered on the 23rd. We said that’s fine. Then called 3 times today to ask when the skip will be delivered and each time they said they don’t know but will be delivered today. And guess what it didn’t arrive today and they are now closed for me to call again. What a waste of a company, pun intended!

23 April 2025
Unprompted review
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Reply from Skoup

Hi, thank you for your feedback, we apologise that you were not kept in the loop for the delivery date, on this occasion, our supplier had a delay and had not provided us this information. We do try to make customers aware of delays as soon as we know of these and we have stressed the importance of this to our supplier.

Rated 5 out of 5 stars

Incredible Service by Paul Hull, from the Skoup Team.

Incredible service by Paul Hull from the Skoup Team today, we had a lot of furniture after decorating the house. Paul made back and forth trips to collect all that needed to go and left everything clean and tidy. Thanks for all your help Paul and Skoup for providing such an amazing service! 👍

16 April 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Helpful and efficient service.

The men who came were really helpful and quick. They parked in our official car park and we were able to direct them to a closer spot for the purposes of the collection, and I appreciated them doing that. All the items taken, some were heavy, so we really were grateful to not need to carry them ourselves. Will 100% use Skoup again.

27 March 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Fantastic pick up guy

Fantastic pick up guy, he took everything and was very clean and efficient. This is my regular go to place now for getting rid of the extra rubbish.

26 March 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Great fast service.

Customer service were lovely they changed my day to an earlier one as I needed the rubbish gone earlier. They came and took the bags without a hassle. I didn’t need to be in for collection. Very fast would definitely recommend to others. Will be using again. :)

10 March 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Easy, convenient and friendly service!

This is the third or fourth time I've used Skoup. Excellent service each time - can't fault it. The collectors are quick, efficient and friendly.

28 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

wow!

wow! what an excellent service. I shall definitely be using them again, and recommend them highly. From easy clear booking procedures, very reasonable prices, timely communication and the work done just as promised - you could not ask for more.

18 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Really impressed

Really impressed. Hired a 4-yard. Delivered very early morning, heard nothing, no fuss. Collected nearly 2 weeks later which was very helpful. Great service and great price. Thank you!

27 January 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Brilliant

Easy to book. Cheaper than the council and they kept their word and turned up on the day. Will definitely use again. Thank you

12 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Excellent service Easy booking/payment…

Excellent service Easy booking/payment different options explained Driver rang to give arrival time and was pleasant and efficient Will definitely use again

5 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Super simple to book a rubbish…

Super simple to book a rubbish collection. Loads of dates to choose from and had no issues with the collection itself. Quick and easy service and will definitely be using them again!

24 January 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Waste removal

Quick and easy service to use cheaper then most places will most definitely use again as there was no hassle

2 January 2025
Unprompted review
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Reply from Skoup

Hi, thank you for the feedback! Glad we could be of service

Rated 5 out of 5 stars

Very pleased with my experience

It was easy to book online, with clear information, I found the price to be very reasonable, and there was plenty of emails confirming the booking and reminding me of the day they were coming.

30 December 2024
Unprompted review
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Reply from Skoup

Hi, thank you very much for your feedback. Glad we could help!

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