SK:N Reviews 

9,799
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 800 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share how helpful and knowledgeable the staff are, with many feeling completely at ease and comfortable throughout their procedures. Reviewers generally report great outcomes from treatments, noting significant improvements in skin appearance and receiving excellent after-care support. Conversely, a small portion of people felt issues arose, such as receiving advice that conflicted across different consultants or encountering misleading treatment information. Some reviewers expressed dissatisfaction regarding specific practitioners, mentioning instances of rushed treatments or difficulties with communication and professional interactions. Additionally, there were reports from customers who felt they were treated poorly or felt dissatisfied during certain procedures with inadequate attention to detail or follow-up care.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, welcoming, and highly... See more

Service

People report positive experiences with service, often highlighting the friendly staff, efficient procedures,... See more

User experience

Consumers find user experience to be positive, highlighting professional and friendly staff who make them... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are often very supportive, welcoming,... See more

Product

Users describe positive interactions with product, expressing great satisfaction with skincare items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Skn Clinic Clapham enough- Jodat has been amazing and completely overhauled my skin! I’ve gone from never leaving the house without makeup to being able to go to work completely fresh f... See more

Company replied

Rated 5 out of 5 stars

The SKN clinic in Chester has been great. My most recent sessions were on my thighs. Before having the laser, the hair was really thick and shaving would cause iritation. After 8 sessions my usual... See more

Company replied

Rated 5 out of 5 stars

I have been going to SKN Harley street for tattoo removal I’ve seen Rowena 6 times and the progress of my tattoo removal is amazing it’s so close to being gone. Rowena has been so friendly alway nice... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(9,799)

806 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bikini laser hair removal

I get bikini laser hair removal by Oprah. I love going to my appointments! She is very professional and makes you feel comfortable.

I still have not finished all my sessions and I barely have any hair.

So happy with the results so far

18 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Jodat is honest

Jodat is honest, direct and kind. She made me feel very comfortable. I'd recommend!!!

18 June 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I visited Skn yesterday in Liverpool

I visited Skn yesterday in Liverpool. I had the best experience. The location, the services and the team are all great.
I was there to meet their medical Dr Parveen and that was the icing on the cake.

17 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 3 out of 5 stars

Wait times before treatment are long

Chelsie, from the Middlesbrough branch, has been covering at the Newcastle branch and has been excellent. She clearly works very hard to keep the Newcastle clinic organised. I also had my treatment with her and found her to be very friendly, professional, and approachable.

My only concern with the Newcastle branch is the waiting time before appointments. On both occasions I attended, I experienced significant delays. The first time I waited almost an hour before being called in, and the second visit involved a wait of around 45 minutes. While I understand that appointments can occasionally overrun, this appears to be a recurring issue rather than an isolated incident, which can be quite frustrating. The branch seems quite chaotic with a small waiting area.

Unfortunately, the delay during my second appointment also resulted in me receiving a parking fine due to the additional time spent at the clinic.

Aside from the waiting times, the staff are friendly and welcoming, and Chelsie in particular provides an excellent service and delivers treatments professionally.

2 May 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave your review.

While we are thrilled to hear that you have had such a positive experience and felt taken care of by Chelsie, we are disappointed to learn about the delays you faced in clinic.

If you would like to discuss any of your concerns further with a member of our team, we would invite you to contact us on 0333 014 1666.

Rated 5 out of 5 stars

Aine

Aine, Claire and Dr Hosur we so welcoming and accommodating to all of my questions, even squeezing me in early and post appointment getting me back in to ensure I had everything I needed. When you doing something a little scary like a full body mole check having lovely, warm, professional people around really makes it seem less daunting. Thank you for being so lovely.

16 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Dr Tracy Quickly Found the Right Solution

Dr Tracy was thorough, knowledgeable, and quick to find the best treatment solution for me. Everything was explained clearly, and I am very pleased with the initial results. Excellent service.

27 May 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Great service

Great service. Had laser hair removal on my face, I finally feel confident

23 May 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Nice clean surroundings

Nice clean surroundings, pleasant staff,and great service.
Recommend.

13 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Excellent

Oprah was excellent to deal with. She made me feel very comfortable and gave me comprehensive advice. I can’t recommend her enough.

9 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 4 out of 5 stars

WARNING: ONLY BOOK WITH MILISA IF IN MANCHESTER - 5 stars just for her

This review was previously negative due to my experiences with Faith, who tried to do the bare minimum for me and ended up falling short of even that, however I found that through the call centre and talking to the staff you can make sure to only book with the competent staff members - personally I have found I can only trust Milisa for my laser hair removal, as she really cares about my results and always makes sure to do her job properly to provide the treatment I need, and with great kindness.

Of more than 5 different laser practitioners, Milisa from this clinic was, with zero exaggeration, the most thorough, kind, and caring practitioner I have ever had for any treatment. She made sure I stretched every part, and thoroughly zapped all of the treatment area, including parts I hadn't even thought of or had zapped before, and my results from that session are amazing so far. Her use of the laser was clearly skilled and thorough. She was very sympathetic and responsive to my needs. This isn't an expectation or requirement I'd have for anyone, but Milisa has an outstandingly warm presence, she is pleasantly lighthearted while still being very professional, attentive, and highly competent, and she genuinely really brightened up my day. Even if I were to ignore all that, she gave me the best treatment I could have hoped for. I hope sk:n Manchester recognises how good of an employee Milisa is and gives her the compensation she deserves.

27 May 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your experience, which is not one shared by the vast majority of our clients.

In order for us to aid our knowledge of learnings from your experience we would like the opportunity to understand your concerns further.

If and when convenient to you, please may you contact our Customer Services team via 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

Great service

I always had skin issues, mostly acne, when I am was younger, but never did much about it. I’m in my 40’s and decided to try some procedures specifically for my acne as cars and pigmentation. I saw Grace at the Chiswick Branch and she guided me through all the available options for my hyperpigmentation/ scars. I already had a 4 peels plus home treatment, and have to say my skin looks much better, less dull with a brighter complexion, and significant improvement of my hyperpigmentation. Grace has been amazing and I do recommend her if you are in need of skin adviser/consultant.

11 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Very friendly and welcoming

Very friendly and welcoming. Dr.
Souboski & Harriet made the experience easy and instilled confidence.

10 June 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Beata was very lovely and thorough

Beata was very lovely and thorough, my skin was so soft and clean when she was done.

13 April 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 1 out of 5 stars

Was informed by a second dermatologist…

Was informed by a second dermatologist that I was operated on with an active infection. I was not notified.
A few months post op the infection started to "expel". Was criticized for not coming in immediately (the doctor is only in on Wednesdays. I requested an appointment the Thursday I noticed). They didn't even have my appointment down initially. I had to come in on a Saturday in person to verify (as they have difficulties answering the phone).
Scar is currently developing into keloid (on my face). Had to go to a second dermatologist to attempt to resolve.
Feeling really self conscious about the scar. Lost a lot of confidence.

14 January 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your experience, which is not one shared by the vast majority of our clients.

In order for us to aid our knowledge of learnings from your experience we would like the opportunity to understand your concerns further.

If and when convenient to you, please may you contact our Customer Services team via 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

Skn clinic really is a lovely place

Skn clinic really is a lovely place, nice atmosphere and great personnel. Aine in particular, has really made my session for tattoo removal wonderful. She is caring and patient with clients and is a delight to be around

10 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Excellent experience!!

I had a fantastic experience with Hannah for my tattoo removal. She explained the whole process clearly, answered all my questions, and set realistic expectations, which I really appreciated. The treatment itself was handled with great care, and Hannah consistently made sure I was comfortable throughout. The results so far have been excellent, and I wouldn’t hesitate to recommend her to anyone considering tattoo removal. Thank you, Hannah!

15 April 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Tracy and nina amazing

Tracy and nina both amazing members of staff. Really reassuring when it comes to my mole checks and removal. Really simple and easy process! Thanks so much! Jess blair

10 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

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