Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... See more
Company replied
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See what reviewers are saying
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... See more
Company replied
Bought Lazartigue on this site because it’s hard to find in Australia. They forgot 2 items but refunded me right away after I chat to them. Great customer service, great range of products and great... See more
Company replied
I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I rece... See more
Company replied
Company details
Written by the company
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contact info
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.4
Average
585 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drop the courier fee
They have courier service fee in top of the shipping fee you paid upon check out
3 January 2025
Unprompted review
Reply from SkinLovers
Hello Ferdinand,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Hello Skinlovers,
Hello Skinlovers,
Unfortunately, I am extremely dissatisfied with my experience. I have yet to receive my shipment, which I ordered on December 9, 2024. This delay is unacceptable, and I am deeply disappointed with the lack of professionalism and communication regarding this matter.
I expected better service from a company like yours, but this experience has left me frustrated and unwilling to recommend your services to others. I hope you can address this issue promptly and ensure it does not happen again.
Kind regards,
Noura
9 December 2024
Unprompted review
Reply from SkinLovers
Hello Noura,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
Reply from SkinLovers
Hi!
We are very sorry to hear about the way in which your order has arrived. Please send us an email so we can solve this matter.
Thanks,
Skinlovers
I resived a fake items and not original
I resived a fake items and not original
And when i want to return they want to make me pay any dilery company wtch means i have to pay hundrets so i get my money back.
Bad discusting thief company
23 December 2024
Unprompted review
Reply from SkinLovers
Hello Tahany. Thanks for posting a review!
As we have explained our products are original and directly bought from the manufacturer. We are an online company based in Portugal so our products (most of them) have information in Portuguese. We have explained that and it was all clear. However, since you still want to return the products, we have explained our the Return & Refund Policy works. If you have any doubts, please feel free to reach to us by email again!
Great Service
I had some confusion about my order, and they completely cleared it up for me. Great service.
10 December 2024
Unprompted review
Reply from SkinLovers
Hello David!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
I still haven’t received my items
I still haven’t received my items
18 December 2024
Unprompted review
Reply from SkinLovers
Hello Natasha,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
If you need any more details about your order, please send us an email.
Thanks,
Skinlovers
I did not receive everything in my last…
I did not receive everything in my last order. Online my order appeared fine but I only received one of the two things I ordered. I did get a refund but not until I received my partial order. It appeared like both items were filled and sent. I am wondering why they did not inform me of the missing item. Why did I have to send an email informing the company? Just curious. My previous order was perfect and I was informed of items not in stock before my previous package was sent.
9 December 2024
Unprompted review
Reply from SkinLovers
Hello Lizzette,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I still have not received my products
I still have not received my products. Ordered over a month ago
28 November 2024
Unprompted review
Reply from SkinLovers
Hello Bry,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Illegitimate product delivered
I just got my Skinceuticals discoloration defense serum delivered, and the bottle was filled with water instead of the original liquid!! It was sealed but the tab came open when with the plastic on top. I am extremely disappointed, and cannot believe you are selling illegitimate products, I don't know if this mistake was out of your hands, I hope so because you look like a trustworthy site. I have sent an email explaining the issue and there was no response... I would like to get a refund, or at least a new product with real product inside it 🙁
28 October 2024
Unprompted review
Reply from SkinLovers
Hi Monica,
We are very sorry to hear about the way in which your order has arrived. We have sent you a message via email and kindly ask if you could refer to this for all the latest information.
Thanks,
Skinlovers
I ordered a product 4 weeks ago
I ordered a product 4 weeks ago. There’s not information apart that it has been in transit ever since. I have emailed twice this company and no one has replied my emails. Worse customer service and I will probably never receive my product. Don’t buy from this site.
14 October 2024
Unprompted review
Reply from SkinLovers
Hello Diana!
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
I am already a fan of Skincare and Self Care.
My Daughter is expecting her second child and the first one has very bad allergies and dermatitis, so I went searching for products FRENCH skincare products for babies and I landed upon this website and found what I had been searching for. I love that there is so much product in the container.
29 September 2024
Unprompted review
Reply from SkinLovers
Hello Tina!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Worst shopping experience ever
If I can give less than one star, I would. One of my worst if not the worst customer experience ever!!! Items never received while ordered three weeks back and they do not want to return the money and are not genuinely resolving the problem. They only mention that they will contact courier and nothing changes. Do not EVER purchase from them.
11 September 2024
Unprompted review
Reply from SkinLovers
Hello Rawia,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and sent a message to your email, please see this when possible. [Edit: The email was send last week. Please check again if possible]
Thanks,
Skinlovers
horrible customer service
horrible customer service, purchased a perfume, smelled it to see if I like it and was told I can't return it because opening it means "tampered with" although it's in the original packaging.
29 August 2024
Unprompted review
Reply from SkinLovers
Hello Rivka! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Reply from SkinLovers
Hello Anna!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
I received my order after three weeks
I received my order after three weeks, I received the collagen in bad condition( not stored in proper place in this high temperature).
I have added my number when I ordered but the items received without number and name( the courier can’t deliver without these details)
Bad experience!
10 May 2024
Unprompted review
Reply from SkinLovers
Hello Aisha,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I’m waiting more than a month and I…
I’m waiting more than a month and I still didn’t get it. They Scamming I don’t recommend .
30 May 2024
Unprompted review
Reply from SkinLovers
Hello Rakhat,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have already contacted the Post Services and as soon as we have an update we will elt you know.
Thanks,
Skinlovers
ORDER INT12640
Dear Skinlovers
I am not happy about my experience , after about 4 weeks I still waiting for my order, you didn’t say the order will deliver after one month.
Please do something for my order.
Regards
Saeed
25 April 2024
Unprompted review
Reply from SkinLovers
Hello Saeed,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Still waiting….
Ordered on the 28th March and still haven’t received the order. So I cannot give feedback on the product as I still don’t have it. As for the delivery, it’s very slow!!!!
22 April 2024
Unprompted review
Reply from SkinLovers
Hi Mihaela!
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Thanks!
I didn’t get my order and didn’t get…
I didn’t get my order and didn’t get any refund for that! That’s terrible!
22 March 2024
Unprompted review
Reply from SkinLovers
Hello!
Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Didn’t receive the package
Didn’t receive the package. Got no help to get it. Will never do business with you again
29 March 2024
Unprompted review
Reply from SkinLovers
Hi khushboo,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, we are investigating the situation as the package is shown as delivery.
Thanks,
Skinlovers
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