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Skates.co.uk Reviews 

8,879
•
TrustScore 4.5 out of 5

4.5

Skateboard Shop
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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing orders is completely straightforward and the delivery service is remarkably fast and reliable. Many people are also very pleased with the overall quality of the products, noting that items like scooters and skates are well-made and durable for everyday use. However, some reviewers were not happy with delivery problems, reporting that parcels occasionally arrived late, damaged, or smelling strongly of smoke. A few other people also felt that customer support was unhelpful when attempting to resolve missing orders or handle disputed return requests.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the great quality, good prices, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Quality

People report positive experiences with quality, noting that the items are very well made, comfortable, and... See more

Order

Customers had positive experiences with order processes, frequently highlighting the smooth online... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very positive first experience buying from Skates, I was impressed with the quality of the scooter, which was also very well priced, all arrived well packaged and on time and my 8yr old son (... See more

Rated 5 out of 5 stars

I wanted a stunt scooter for my granddaughter but did'nt have a clue what to get. I phoned skates cothey were brilliant, I told them what I wanted, age of granddaughter etc and they were very helpful,... See more

Rated 5 out of 5 stars

Such an easy transaction, I ordered two for my twin grandson‘s birthdays. They originally told me they wanted blue so I ordered two blue ones then one of them wanted it in black. I emailed the company... See more

Rated 5 out of 5 stars

Excellent service, excellent products! Highly recommended. I can recommend SFR Vision II Quad Roller Skates for kids, my daughter is super happy with color scheme. They are comfortable and well mad... See more

Company details

  1. Skateboard Shop
  2. Bicycle Store
  3. Children's Clothing Store
  4. Winter sport Store

Written by the company

Established in 2004, Skates.co.uk has grown from the back of a bedroom to a big warehouse and staff team family run business, that focuses on supplying products at the best prices, with next day delivery and easy returns.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,879)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Customer service is atrocious

Customer service is atrocious. Do not use! They are refusing to refund my 8 year old son for a scooter that he cannot ride for more than 2 minutes without the wheel misaligning. They sent me a 19 second video supposedly proving that there is nothing wrong with it. How they expect an 8 year old to stop every 2 minutes, get out an Alan key, tighten a bolt and straighten the wheel is beyond me. £70 for a scooter that doesn’t work. Now they want to send it back to me as there’s nothing wrong with it. AVOID!!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great product choice and great product! Delivered in a few days too. Very happy.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great sellers

Great sellers, and really helpful dealing with an issue that occured in transit. Can't fault them

11 March 2026
Unprompted review

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