SkatePro Reviews 

2,613
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My order for a complete was delivered on the expected day, which was only three or four days after i ordered it. It came in perfect new condition and i got everything for a great price because a boar... See more

Rated 5 out of 5 stars

Wonderful support! Accidentally ordered only one truck for my board when putting together my set, but luckily Jonas from support was nice enough to give me free shipping to get my missing truck delive... See more

Rated 5 out of 5 stars

Efficient returns service. Bought some ice skates for my very picky girl, and she didn't like the style or fit, so we requested a return. Email was answered the same day, and a returns label was em... See more

Rated 1 out of 5 stars

I'm based in Scotland and bought a pair of skates online from this company based in Denmark. Shipped internationally from Belgium using GLS, they still haven't arrived. 17 days later and they're stuck... See more

Company replied

Company details

  1. Skateboard Shop
  2. Skate Shop
  3. Ski Shop
  4. Surf Shop
  5. Water Ski Shop
  6. Winter sport Store

About SkatePro

Written by the company

SkatePro blev grundlagt i 1996 og er i dag en af de førende internationale webshops indenfor actionsport. Firmaet sælger og leverer deres varer til mere end 25 lande i Europa og Nordamerika.

SkatePro er specialister i udstyr, tilbehør og tøj til løbehjul, rulleskøjter, skateboards, BMX, surfing og vintersport, og de sælger produkter, der henvender sig til alle niveauer og aldersgrupper.

Firmaet bestræber sig på at være troværdigt, professionelt og kompetent i forhold til salg af produkter, services og kundeoplevelser. De ansatte hos SkatePro er lidenskabelige og vidende omkring actionsport, og de er altid klar til at rådgive og assistere deres kunder.

Uanset om du vil ud og være aktiv på gaderne, i bjergene eller på vandet, bør SkatePro være den forhandler, du vælger at stole på.

Det nuværende udvalg af produkter dækker:
Trick løbehjul
Rulleskøjter & Skøjter
Skateboards & Longboards
Surf & Wakeboards
Ski & Snowboards

Hos SkatePro har du også mulighed for at sammensætte custom-built produkter:
Byg dit eget løbehjul
Byg dit eget skateboard
Freestyle BMX bike builder
Snowboard pakke builder
Aggressive rulleskøjter builder

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(2,613)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Good as long as your product works.

Everything went fast and uncomplicated with the delivery of my skates. I was unlucky in that a material issue led to an immediate fracture of both lower brackets on my skates.
The process of getting dealt with this was very frustrating - mails were not replied sometimes, often there would be different people replying that did not know about the history of the case. I would really advise SkatePro to get a proper system with corresponder ID in which to track service cases, this has been a bit of a nightmare.
The people have been accommodating and I have gotten spare parts, but it was a difficult process ...

28 July 2021
Unprompted review
SkatePro logo

Reply from SkatePro

Hi Frank

Thanks for your review.

We are very sorry for the long waiting time you have encountered during the claim of your skates. Sometimes claim cases can take extra time if we need to contact the supplier. We are glad that the issue got solved, and we hope that you are happy with your skates despite the extra waiting time.

/Hjalte

Rated 2 out of 5 stars

the website would not work

the website would not work. i tried to order a skateboard but when i clicked order it just took me to a blank page.

25 February 2021
Unprompted review
SkatePro logo

Reply from SkatePro

Hi there,

Thank you for taken the time to write this review.

I'm very sorry that you have experienced an error with our website, but usually it helps by closing it and opening it up again. If you are still experiencing this blank page, please contact our customer service by calling us 70500333 or by email@skatepro.dk. We are more than happy to help you purchase a skateboard of your choice.

/Emma

Rated 5 out of 5 stars

Aeon Bladies

Ordered USD Aeons from Denmark, paid on the 15th and received on the morning of the 18th. Quality customer service, quality products and good knowledge, would use again!

18 September 2020
Unprompted review
Rated 3 out of 5 stars

Skatepro more like Skatenoob

1 September 2020
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for your review!

We would like to help you out if you have experienced any issue at all with us.
Please feel free to contact us so that we can find a solution for you :)

/ Annabelle, Skatepro

Rated 5 out of 5 stars

Fastest delivery ever!

I love buying stuff from this web shop as they have the fastest delivery I have ever tried from danish web shops. I have quite often tried having the item at hand in the morning after ordering it the night before. All that said, I am really (really!) disappointed that they have closed or sold off their physical shops. Buying accessories and spare parts are great as you usually know what you need, and if not, the support and live chat is very helpful. But for buying skates, I prefer trying them out physically. There is a return policy and that's nice and all, but its tedious, and more work to receive and send back items

20 August 2020
Unprompted review
Rated 5 out of 5 stars

Online shopping made easy

This is one of the best websites for skating. Competent suggestions about skates size. The return policy is fantastic: 365 days for returning an item purchased from them, prearranged delivery for return items with a very easy process. Shopping online is very easy with them.
When I asked for a very quick dispatch they did their best.

22 July 2020
Unprompted review
Rated 5 out of 5 stars

Great service - FAST delivery

WOW - just wow!
Ordered trucks, bearings, wheels and bolts for a skateboard for my son on Saturday before Whit Sunday - at about 8 pm. On Whit Monday at 9 am I had the products - everything in perfect condition - THANK YOU!

2 June 2020
Unprompted review
Rated 1 out of 5 stars

I ordered skates 4/30/20

I ordered skates 4/30/20. Today is 5/29/30 I've requested a refund through email several times. The charges we're immediately taken out of my account. But shipping has been pending since 4/30.The skates are stuck in Denmark.The phone lines are blocked due to heavy call volume they are not taking incoming calls. I haven't received a response other than an automated email saying they'll respond within 10 days. Buyer beware DO NOT order from this company.
* I have ordered 2 other pairs of skates 5/10/20 from another company and I received them within 2 weeks without delay

30 May 2020
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for your valuable feedback which we will use to make things better!

We did experience a very busy period over March due to the first lockdown and apologize for the unusual waiting time you had to go through. We are now back on track and hope to be able to offer you a much better experience if you choose to shop with us again :)

/ Annabelle, SkatePro

Rated 1 out of 5 stars

I come here to provide information for…

I come here to provide information for people who are thinking of buying at skatepro. Make a purchase but my unusual product was missing. I tried to contact the company by email but they don't respond. It is not a serious company, it does not respect customers. Do not buy in this store!

Order #2529285

28 May 2020
Unprompted review
SkatePro logo

Reply from SkatePro

Hello Andre,

Thank you for your valuable feedback. We apologize for the poor experience you have received from us. We have indeed seen the 2nd message you sent us later than usual and it is not acceptable.

We are now fully back on track and hope to offer you a much better experience if you decide to shop with us again.

Anything else please let us know as we would be happy to help you out!

Rated 4 out of 5 stars

Ua bone 140 deck

Ordered the ua bone 140deck which is 5.5" wide and 22" black. The package was available for pickup after 4 days of ordering it from Dk to finland helsinki. Very satisfied with the deck it rides like a dream.

15 May 2020
Unprompted review
Rated 1 out of 5 stars

Not professional approach towards…

Not professional approach towards people seeking career. Problems with replying emails on time and not very pleasant way speaking through phone.

2 March 2020
Unprompted review
SkatePro logo

Reply from SkatePro

We apologize for the poor experience you have received from us.
March has been extremely busy due to the first lockdown but we are now back on track ready to give you the best experience possible! :)
We do hope you have and still are enjoying the Powerslide Swell Trinity!

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