Sit 'n Sleep Reviews 

291
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and professional yet friendly approach, ensuring a comfortable and pleasant purchasing process without any pressure to oversell. The delivery service is frequently highlighted as exceptional, with many appreciating the quick, efficient, and professional teams who handle items with care, set up new products, and remove old ones. Reviewers also commend the excellent communication regarding delivery times, including updates and calls before arrival, making the entire process smooth and stress-free. The overall user experience, from in-store assistance to product delivery and setup, is described as seamless and highly satisfying, with many expressing happiness with their purchases and the quality of the products. However, some customers noted minor issues such as receiving a different box spring than ordered or finding small blemishes on furniture upon delivery.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Delivery service

Consumers find delivery service to be positive, consistently praising the speed and efficiency of the... See more

Product

Users describe positive interactions with product, with many expressing satisfaction with their new... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

User experience

Clients share positive opinions on user experience, describing it as smooth, seamless, and hassle-free from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were waiting on by the store manager. We needed a bed that would cool us off. We had considered an add-on system that would have cost thousands of dollars over and above the mattress. The manager s... See more

Rated 5 out of 5 stars

We had an amazing experience purchasing a new mattress for my mom. Loretta was amazing to work with and really hide a ton of knowledge and expertise and made us feel comfortable about our purchase. An... See more

Rated 5 out of 5 stars

I highly recommend Sit ‘n Sleep on Wilshire Bl. in Santa Monica when you are shopping for a new mattress. Ryan and Daniel were very helpful without any hard sell as I had experienced in other mattress... See more

Rated 5 out of 5 stars

Sales person was knowledgeable, took the time to show us many combinations and choices. Didn't push or oversell. Explain things in detail. Mr. O'Brien was professional and personable which made the... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Mattress Store
  5. Sofa Store

Information provided by various external sources

Looking for mattress stores in California? Sitnsleep has a variety of locations in the Los Angeles area. Find the location nearest you for the best mattress sales in CA.


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

5-star
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1-star

No history of asking for reviews

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4.9

All reviews

(291)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from delivery team

Arrived on time and were very professional, polite, friendly with great service as well they removed old mattress/box spring then set up my new mattress and box frame I’m pleased with the whole process. Went with Kingsdown cataldo firm euro top my first impression so far is it should meet me needs well

19 May 2026
Unprompted review
Rated 5 out of 5 stars

My consultant

My consultant, Sandra Vera, made the whole process painless. She listened to me, she showed me the mattresses I had researched and only after I decided they weren’t what I was looking for did she make suggestions for options based on my needs. She is excellent!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Chris Mora was very helpful and polite

Chris Mora was very helpful and polite. Very knowledgeable about his product. He explained the process of delivering the bed and most important was the 10 year warranty.
I just hope that this mattress works out for me. Will let you know how my sleep went.
Thanks again Chris for your help.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Mattress

Nice clean store with large selection. Manager helped us. Very helpful and no pressure. Would recommend Sit n Sleep.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I recommend this company

first of all, Stanley Haywood took very good care of me. I thank him for organizing everything.
Secondly, the two delivery men were cheerful and helpful and efficient.
I really liked the texting that kept me up-to-date on my delivery, but I hate the robotic voice. So impersonal.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service overall…really…

I’m extremely grateful for the kindness and professionalism of the delivery team. They arrived on time, handled everything with care, and made the entire process smooth and stress-free. Their positive attitudes and willingness to help truly stood out.

The sleep product was delivered in excellent condition, and the team was respectful, efficient, and courteous from start to finish. Great customer service like this deserves recognition. Thank you for making this such a pleasant experience!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Love Sit N Sleep

The communication of delivery time was great, customer service of the delivery team was excellent and I'm on my way to dreamy 💤💤💤😴 sleep🤗

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I have no regrets thanks to salesman…

I have no regrets thanks to salesman Daryl I felt that I made a good choice with my selection of a bed. The delivery service was made early. The crew came in and within minutes had my bed set up & I was on my way to a good, ache free nights rest.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The show room and sales representative

The show room and sales representative. I purchased the bed and bed springs and it was delivered today. All went well. I have to get used to sleeping on a taller bed. My old mattress was 31 yrs. old and a lot shorter.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Who knew buying a mattress could be so…

Who knew buying a mattress could be so easy? From the start selecting a mattress to delivery the process was seamless. FANTASTIC customer service both in the showroom, to receiving texts and phone calls about delivery. I am telling all my friends to see Joe Adams at the Northridge location! The delivery men were so helpful and even vacuumed my carpet under the bed. I couldn't believe it and made sure to tip them handsomely. Thanks SitnSleep ! You deserve 100 gold stars!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

We are so happy with the customer…

We are so happy with the customer service we received at Sit n Sleep. Mark was our sales representative and he was fantastic. He is extremely knowledgeable and took his time explaining everything to us. He had us lay on all the mattresses so we could get our best fit. Highly recommend this store if you are looking for a new mattress.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I could not say enough good things

I could not say enough good things! The sales experience was so knowledgeable and courteous. The store was very well stocked with everything needed. The store was very careful to do everything just right! Delivery was competent, careful and courteous. The whole experience was above and beyond! Thank you!! Margaret

10 May 2026
Unprompted review

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