I’m so happy with my new car! Chris was really helpful from the start. He was always happy to answer any questions and help with anything I needed. The service was brilliant from start to finish, and... See more
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We've recently purchased an Audi car at Sinclair and having Shaun Coleman as the sales rep was both a blessing and a lovely experience. Shaun was so patient with us and treated us highly giving us his... See more
Company replied
Due to pick up our new family car this afternoon and we can’t wait. The whole process and experience has been absolutely fantastic. Tim looked after us from the very beginning, his professionalism, an... See more
I responded to an invitation to a new car event. I said I wasn’t interested in a new car but would like a used Q2 diesel which was no longer in production. Sam was very very helpful and sourced irrele... See more
Company details
About Sinclair Group - Swansea Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, United Kingdom
- 01792 306600
4.8
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're thrilled to hear that you received first-class customer service. We appreciate your support!
Outstanding service from Sales…
Outstanding service from Sales Specialist Ian Staddon. Fulfilled my car requirements perfectly. Guidance throughout the whole purchase process carried out efficiently with explanations of timescales etc. throughout. Coupled with exemplary advice from Simon Hutchinson re. my trade-in Audi in Service dept. this was an excellent experience.
27 June 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the amazing review! We're delighted to hear Ian and Simon provided such exceptional service and guidance. Enjoy your new car, and we look forward to assisting you again in the future!
Great brand and superb customer experience
Audi is for sure an excellent and trusted brand. What makes the difference at Swansea Audi is a superb and professional customer experience.
2 July 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the wonderful review! We're thrilled to hear you had a superb and professional experience at Swansea Audi. We truly appreciate your trust in both the brand and our team!
Very pleased with the salesman and car
Very pleased with the car and the salesman, Timothy. Salesman was excellent, thank you for finding a car for me Timothy!
27 June 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the kind words! We're so glad Timothy could help you find the perfect car. Enjoy your new vehicle, and we appreciate your feedback!
Wonderful service as usual from Ian…
Wonderful service as usual from Ian Staddon. He makes the process of buying a new car and part exchanging our old one as pleasant as it can be. Everything clearly and carefully explained. A pleasure to see him, as always.
13 June 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We're thrilled to hear that Ian provided you with exceptional service once again. It's great to know that he made the process pleasant and clear for you. We appreciate your loyalty and look forward to serving you in the future. Enjoy your new car!
Long awaited delivery of new Q5
The support from Sinclairs was excellent, particularly Kieran. Very long delay, November ordered but June collected. Communication with Sinclairs excellent but Audi UK poor. Frustrating for me and the dealer. Once delivered to them Sinclairs worked hard to PDI, sort out finance etc within 2 days to facilitate my holiday plans. Greatly appreciate the effort and customer service.
9 June 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're glad to hear Kieran and our team provided excellent support and worked hard to get your car ready quickly. We apologize for the delay and understand your frustration. We appreciate your patience and hope you enjoy your new Audi. Safe travels on your holiday! Best regards, Sinclair Audi.
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're glad to hear you had a straightforward and efficient experience with us. Enjoy your new car! Best regards, Sinclair Audi Swansea.
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're thrilled to hear you had an excellent experience with us from start to finish. We appreciate your kind words and look forward to serving you again in the future. Best regards, Sinclair Audi Swansea.
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're delighted to hear that our staff were very helpful. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards, Swansea Audi.
Very good service from the initial…
Very good service from the initial contact to hand over of the car by Tim Pattison.
Highly recommended.
31 May 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words and recommendation! We're thrilled to hear that Tim Pattison provided you with very good service from start to finish at Sinclair Audi Swansea. If you have any further feedback or need assistance in the future, please feel free to let us know. Best regards, Sinclair Audi Swansea.
I would highly recommend buying from…
I would highly recommend buying from Ian Staddon at Sinclair Group. His service was exceptional. He listened to what I needed and then matched me up with a wonderful Audi. Ian was really easy to do business with as his communication was first class.would definitely buy another car from Ian/ Sinclair. Lisa on reception was also really helpful and polite.
2 June 2024
Reply from Sinclair Group - Swansea Audi
Thank you so much for your wonderful feedback and recommendation! We're thrilled to hear that Ian Staddon provided you with exceptional service and matched you with a wonderful Audi. We appreciate your kind words about Ian's communication and Lisa's helpfulness at reception. We look forward to assisting you again in the future at Sinclair Group. Best regards, Sinclair Audi, Swansea.
Excellent service
Great service all around ,made everything quick and easy. Always recommend to anyone in getting a new car.
24 May 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with us and that we made the process quick and easy for you. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Sinclair Audi, Swansea.
We had a great experience buying from…
We had a great experience buying from Sinclair Audi in Swansea. It was really easy, and Ian was laid back. There was no selling, he was just there to answer any questions and show me around the cars I liked. He kept in contact and let me know what was happening with the car, and it looked brand new when the keys were handed over. I actually felt really special when I went to collect. The after sales was fantastic too. I will definitely buy again from Sinclair Audi.
16 May 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience buying from Sinclair Audi Swansea. It's wonderful to know that Ian provided a laid-back approach, focusing on answering your questions and ensuring you felt special throughout the process. We're pleased that you were happy with the condition of your car at handover and that our after-sales service met your expectations. We look forward to assisting you again in the future. If you need anything else, please don't hesitate to reach out. Best regards, Sinclair Audi Swansea.
Concidering l have baught numerous…
Concidering l have baught numerous audi vehicles from the same dealer l was not overly impressed with the deal l had.
17 May 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback. We apologize if your recent experience did not meet your expectations. We strive to provide exceptional service and value to all our customers, especially our loyal ones. Your satisfaction is important to us, and we would appreciate the opportunity to discuss your concerns further and see how we can improve. Please feel free to contact us directly at your convenience. Best regards, Sinclair Audi, Swansea.
Good service
18 May 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the 5-star review! - Sinclair Group
Friendly and helpful staff and stylish car
What makes it for me is that I know most of the people on the front line - Jason, Ian, Simon, Lisa etc. They are all very friendly and helpful and whenever I phone, they know who I am. I like the Audi brand and believe I get a good deal when I change my car. They are not pushy and Ian will do his best to get me the type of car I'm looking for. Simon goes out of his way to be helpful if/when I have a problem with the electronics, Lisa is always very helpful whenever I call and makes sure I get a call back if required.
8 May 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the positive review! We are delighted to learn that you were happy with the level of service you have received while at our dealership. Please don't hesitate if you have any further questions. Many thanks, Sinclair Group
excellent customer service
Very efficient staff, helpful and informative. kept informed as to progress of vehicle delivery. Have dealt with Sinclair group for 40 years and have always been very satisfied with the service I have received
26 April 2024
Reply from Sinclair Group - Swansea Audi
Hi Mary, thank you for the lovely review. We really appreciate the continuous support and trust in us! Many thanks, Sinclair Group
Welcoming staff
Welcoming staff. Informative and not pushy. Sourced car for us and kept us up to date with delivery date. Set up tech pack for us patiently.
24 April 2024
Reply from Sinclair Group - Swansea Audi
Hi Michael, thank you for the feedback. We are delighted you were happy with the level of service you have received while at Swansea Audi. Please let us know if we can assist you any further. - Sinclair Group
First class service and a through…
First class service and a through product knowledge from sales team!!
19 April 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We're thrilled to hear that you received first-class service and thorough product knowledge from our sales team. Best Regards, Sinclair Audi, Swansea.
Reply from Sinclair Group - Swansea Audi
Thank you for your kind feedback Brenda. We're glad to hear the team at Swansea Audi were so helpful. Wishing you many happy miles in your new Audi.
Kind regards,
Sinclair Audi.
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