I’m so happy with my new car! Chris was really helpful from the start. He was always happy to answer any questions and help with anything I needed. The service was brilliant from start to finish, and... See more
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We've recently purchased an Audi car at Sinclair and having Shaun Coleman as the sales rep was both a blessing and a lovely experience. Shaun was so patient with us and treated us highly giving us his... See more
Company replied
Due to pick up our new family car this afternoon and we can’t wait. The whole process and experience has been absolutely fantastic. Tim looked after us from the very beginning, his professionalism, an... See more
I responded to an invitation to a new car event. I said I wasn’t interested in a new car but would like a used Q2 diesel which was no longer in production. Sam was very very helpful and sourced irrele... See more
Company details
About Sinclair Group - Swansea Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, United Kingdom
- 01792 306600
4.8
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
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Fantastic service
Fantastic service from striking the deal to collection of the new car.
Always going above and beyond.
Fantastic and I’m over the moon with the car 👍
4 September 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We’re delighted to hear that our team went above and beyond to make your experience fantastic. Enjoy your new car, and thanks for choosing Sinclair Swansea Audi!
Quick & easy process
Quick & easy process to purchase our new Audi. From start to finish every step was stress free, from part exchanging our old car to the final handover of our new car.
29 August 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the great feedback! We’re thrilled to hear that the process was smooth and stress-free for you. From everyone at Sinclair Swansea Audi, enjoy your new Audi!
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We're delighted to hear that you're pleased with both our service and your new car. Your satisfaction means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. Enjoy your new ride!
Received good service and good…
Received good service and good communication with car handover, had a little technical issue with the order process but was resolved efficiently.
3 September 2024
Reply from Sinclair Group - Swansea Audi
Thank you for sharing your experience! We're pleased to hear that you received good service and communication during your car handover. We apologize for the technical issue you encountered but are glad it was resolved efficiently. Your feedback helps us improve, and we appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
I have dealt with Tim for over 10 years…
I have dealt with Tim for over 10 years and the level of care and attention to every car sale is of the highest standard!
1 September 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words and for your loyalty over the past 10 years! We're thrilled to hear that Tim has consistently provided you with exceptional care and attention with each car sale. Your trust and support mean the world to us. If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your new car!
Didn't like that no one came out while…
Didn't like that no one came out while looking around the car lot but when I made inquiry via email quick to respond and arrange test drive then sales rep who sold me the car had good customer service
1 September 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback. We apologize for not having someone available to assist you while you were looking around the car lot. We're glad to hear that our team responded quickly to your email inquiry and provided good customer service during the test drive and sale process. Your comments are valuable, and we'll work on improving our on-site assistance. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
Simon Price salesman was so helpful and…
Simon Price salesman was so helpful and explained everything patiently
24 August 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your positive feedback! We're delighted to hear that Simon Price was so helpful and took the time to explain everything patiently. Your satisfaction is important to us, and we're glad Simon made your experience a great one. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
Very good customer experience from…
Very good customer experience from first visit to dealership through to car purchase and immediate after sales.
17 August 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We're delighted to hear that you had a very good customer experience from your first visit to the dealership through to the car purchase and after-sales service. Your feedback is greatly appreciated, and it’s wonderful to know that we were able to meet your expectations at every stage. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new car!
Chris Clark Professional and thorough…
Chris Clark Professional and thorough with complete process from start to completion.good product knowledge and a no pressure approach.Pleased with car looks stunning,would recommend.quick response to questions A happy customer.
16 August 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the fantastic feedback! We’re thrilled to hear that Chris Clark provided a professional and thorough experience, with excellent product knowledge and a no-pressure approach. It’s great to know that you’re pleased with your new car and that you received quick responses to your questions. Your recommendation means a lot to us. If you need anything further, please feel free to reach out. Enjoy your new ride!
Great Service - Great Car!
We ordered an Audi Q7 last year with a lovely Audi rep called Chris from Audi Swansea. He explained the whole process throughly when we initially went to view the cars as this is the first brand new car we have purchased. We knew there would be a wait for the vehicle due to it being a custom build and also a brand new 2024 trim. Chris kept us updated weekly on the delays and even though the car did take longer than we had initially hoped. It was well worth the wait, we are delighted with our new car and delighted with the outstanding service we received from Audi Swansea thank you Chris and the rest of the team.
2 August 2024
Reply from Sinclair Group - Swansea Audi
Thank you so much for sharing your experience! We're thrilled to hear that Chris from Audi Swansea provided you with thorough and outstanding service throughout your car purchase journey. It’s great to know that he kept you updated and made the process as smooth as possible, even with the wait. We’re delighted that you’re thrilled with your new Audi Q7 and the service you received. We’ll make sure to pass along your thanks to Chris and the rest of the team. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new car!
Very helpful staff
Very helpful staff, the process was seamless from walking through the door looking for a car to driving away in my new car.
Car was delivered before expected date which was a lovely surprise. Staff could not do enough with a very professional, friendly approsch
2 August 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We’re delighted to hear that the process was seamless from start to finish and that your new car was delivered earlier than expected. If you need any further assistance or have any questions, please feel free to reach out. Enjoy your new car!
Great service!
We purchased a Q5 and got a great service from Ian. He made it as smooth as possible, he communicated well and kept us updated throughout the whole process. We would definitely recommend.
2 August 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We’re delighted to hear that Ian provided you with great service and made the process of purchasing your Q5 smooth and enjoyable. We truly appreciate your recommendation and look forward to assisting you in the future. If you need anything else, please don’t hesitate to reach out. Enjoy your new Q5!
Very very friendly and helpfully with…
Very very friendly and helpfully with happy faces.
Thanks.
28 July 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We’re so glad to hear that our team’s friendly and helpful attitude made a positive impression. Your satisfaction means a lot to us, and we appreciate your thanks. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We’re thrilled to hear that you had a fantastic experience. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Chris Clarke was very thorough and…
Chris Clarke was very thorough and helpful throughout the whole process.
28 July 2024
Reply from Sinclair Group - Swansea Audi
Thank you for sharing your experience! We're delighted to hear that Chris Clarke was thorough and helpful throughout the entire process. Your feedback is greatly appreciated, and we’ll make sure to pass along your kind words to Chris. If you have any further questions or need assistance, please feel free to reach out. Enjoy your new car!
Failed MOT on suppose small cuts in Tyre 3 times over 4 years, same MOT Test Engineer
Over the last 4 years of MOT's this test engineer has failed the same car 3 times due to supposed small cuts in the tread of a tyre, when i have been shown they have been hairline and made bigger when he pokes a metal spike into them and pulls them apart and then says i need a new tyre when there is 6mm plus of tread still on the tyre. i have taken the car to other garages (ATS and Kwik Fit) and they have said that they would not have failed to MOT. it has been the same engineer on all the occasions that I have taken it to Sinclair Audi. I purchased the car from Audi and it came with an MOT insurance policy where any faulty parts that are MOT failures would be covered free of charge, accept wearable items such as tyres and brakes etc. my feeling here is that this testing station is making it so i will start to take my car elsewhere and so the lose this insurance as it has to be completed by Audi for it to continue.
20 July 2024
Unprompted review
Professional and friendly
Communication is exceptional - I was kept up to date with the process of my car almost daily! Ffion is very friendly, knowledgable and helpful. My car had to be shipped from Bridgend and when it arrived they sent a video of the exterior and interior. Very professional company and I will definitely return.
18 July 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We’re thrilled to hear that the communication throughout the process was exceptional and that Ffion provided such friendly, knowledgeable, and helpful service. It’s great to know that you appreciated the video update of your car’s exterior and interior. We’re glad you had a positive experience and look forward to assisting you with any future needs. If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new car!
Very Professional Service
Very Professional Service, Great Communication from start to Finish.
A Credit to all involved in the Purchase of our new
car.
Would definitely Recommend to All who are considering a Purchase from Audi Swansea Branch.
Can't thank you Enough,
Nigel Paul Evans
14 July 2024
Reply from Sinclair Group - Swansea Audi
We truly appreciate your kind words and recommendation. We're thrilled to hear that you experienced professional service and great communication throughout your car purchase. Our team strives to make every experience a positive one, and it's wonderful to know we succeeded. Thank you for choosing Audi Swansea, and we look forward to assisting you again in the future!
Best Salesman
We've recently purchased an Audi car at Sinclair and having Shaun Coleman as the sales rep was both a blessing and a lovely experience. Shaun was so patient with us and treated us highly giving us his time even though at times we arrived in the garage unannounced. He helped us find the right car for us and even assisted us with other aspects until we got the car eventually. Thank you so much Shaun.
11 July 2024
Reply from Sinclair Group - Swansea Audi
Thank you for sharing your experience! We're delighted to hear that Shaun Coleman provided you with such a positive and patient experience during your car purchase. It’s great to know he was able to help you find the right car and assist you throughout the process. We’ll be sure to pass on your thanks to Shaun! We appreciate your support and look forward to seeing you again at Sinclair Audi!
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're pleased to hear that you received very good service. We appreciate your support!
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