I’m so happy with my new car! Chris was really helpful from the start. He was always happy to answer any questions and help with anything I needed. The service was brilliant from start to finish, and... See more
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We've recently purchased an Audi car at Sinclair and having Shaun Coleman as the sales rep was both a blessing and a lovely experience. Shaun was so patient with us and treated us highly giving us his... See more
Company replied
Due to pick up our new family car this afternoon and we can’t wait. The whole process and experience has been absolutely fantastic. Tim looked after us from the very beginning, his professionalism, an... See more
I responded to an invitation to a new car event. I said I wasn’t interested in a new car but would like a used Q2 diesel which was no longer in production. Sam was very very helpful and sourced irrele... See more
Company details
About Sinclair Group - Swansea Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, United Kingdom
- 01792 306600
4.8
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kieran was great from the start
Kieran was great from the start. Helpful and honest. Did not pressure us on anything. Made everything so easy From Michelle Jeffries
15 February 2025
Reply from Sinclair Group - Swansea Audi
Thank you, Michelle! We're delighted to hear that Kieran made your experience so smooth and stress-free—he'll be pleased to know your kind words!
Thanks to Ian… made the the process…
Thanks to Ian… made the the process hassle free at every step!
Very happy with the overall experience.
12 February 2025
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We're thrilled to hear that Ian made the process hassle-free for you. We appreciate your feedback and are glad you had a great experience. If you ever need anything in the future, don’t hesitate to reach out!
Great customer service throughout
30 January 2025
Reply from Sinclair Group - Swansea Audi
Thank you! We're pleased you had a great experience with us. We hope to see you again soon at Sinclair Audi Swansea.
Excellent quality and service
Extremely happy with both my wife’s and my cars. The whole process and service of the representative was excellent. Fantastic quality
13 January 2025
Reply from Sinclair Group - Swansea Audi
Thank you for your fantastic feedback! We’re so pleased to hear that both you and your wife are happy with your cars. It’s great to know that the service met your expectations. We appreciate your support and hope you continue to enjoy your vehicles!
Great customer service and support
Great customer service and support, the Audi dealership at Swansea made me feel looked after, before and after sales. Kiran was a treat to connect with. Overall, very happy with the product and service.
12 January 2025
Reply from Sinclair Group - Swansea Audi
Thank you for your kind review! We’re so glad to hear you felt well taken care of throughout your experience. Kieran will be pleased to know you enjoyed working with him. We appreciate your feedback and hope you enjoy your new Audi!
New car purchase 2025
Not my first time dealing with Swansea Audi, all the staff are professional, courteous and know their product so why go anywhere else.
17 January 2025
Unprompted review
Reply from Sinclair Group - Swansea Audi
Thank you for your continued trust in us! We're so glad to hear that our team’s professionalism and expertise keep you coming back. We truly appreciate your loyalty and look forward to serving you again in the future!
Sam sales executive @ Audi Fabian Way
Sam sales executive @ Audi Fabian Way . Amazing very helpful keen to help and tell you all about the car . Very customer focused :)
Kye & Dan
27 December 2024
Unprompted review
Reply from Sinclair Group - Swansea Audi
Thank you, Kye & Dan! We're thrilled to hear that Sam provided such a helpful and customer-focused experience at Swansea Audi. We’ll be sure to pass along your kind words! Enjoy your new car, and let us know if we can assist you in the future.
Excellent management and staff can’t…
Excellent management and staff can’t fault them in any way
21 December 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We're delighted to hear that you had such a great experience with our management and staff. We truly appreciate your support and look forward to assisting you again in the future!
Great sales service from Ffion Gowling
Great sales service from Ffion Gowling, who offered to come in on her day off to enable me to test drive the car. This wasn’t necessary in the end, but Ffion did come in on her Christmas break to complete some admin associated with the sale. Also, a big thank you to the chap who delivered my car and took my car back to Swansea.
17 December 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We’re so pleased to hear Ffion went the extra mile to support you—and even during her Christmas break! We’ll be sure to pass along your thanks to her and the team. Enjoy your new car, and we hope to see you again in the future!
Purchase of new etron Q4
Excellent customer service from the Swansea Audi outlet. Ian Stadden was excellent in explaining everything to me.
21 December 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the great feedback! We're glad to hear you had such a positive experience with Ian and the team at Swansea Audi. We'll be sure to pass on your kind words!
My experience was amazing
My experience was amazing, fabulous customer service from Chris who is a real gentleman. Diolch Chris 😊
5 November 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words. We’re delighted to hear Chris looked after you so well — we’ll be sure to share your lovely feedback with him.
Bought a new car from the Swansea…
Bought a new car from the Swansea dealership. Sam was amazing, very helpful and found me a car that I love!! Very helpful throughout the whole process.
14 December 2024
Reply from Sinclair Group - Swansea Audi
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our Swansea dealership. Sam will be delighted to know that he could assist you in finding a car you love. Enjoy your new car, and don't hesitate to reach out if you need anything in the future. Safe travels!
Amazing experience at Audi Swansea
Took out my first pcp option on a new Audi Q2. Had amazing service at Audi, all options explained clearly, Sam took time to work out my best options. Had lovely coffee and biscuits while we went through everything and I had the car five days later. Blown away by the car, I love it! Thank you
7 December 2024
Reply from Sinclair Group - Swansea Audi
Thank you for sharing your fantastic experience! We're delighted to hear that your first PCP option on the new Audi Q2 went smoothly and that you received amazing service. Sam will be pleased to know he could assist you in finding the best options. Enjoy your new Audi Q2, and feel free to stop by for more coffee and biscuits anytime. Happy driving!
Pleasant Part-Exchange
Pleasant Part-Exchange. Having been very pleased with Audi Swansea servicing, in the past, can say recent experience with Sales also very good: thanks to Chris Clarke for making the part-exchange straightforward and professional.
22 November 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We're glad to hear that your part-exchange experience at Audi Swansea was straightforward and professional. Chris Clarke will be happy to know he could assist you. We appreciate your continued trust in our service and sales teams. Enjoy your new car, and we look forward to serving you again in the future!
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're pleased to hear that our sales team could provide you with the information you needed. If you have any more questions or need further assistance, don't hesitate to reach out.
This is my 3rd Audi from this…
This is my 3rd Audi from this dealership and I would not go anywhere else. They make you feel so looked after. From the receptionist Tanya offering you coffee to the salesman Chris arranging my car. Nothing is too much trouble.
29 November 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your continued loyalty and kind words! We're thrilled to hear that your experiences with us have been consistently positive. Tanya and Chris will be delighted to know they made you feel well looked after. We appreciate your trust in us and look forward to serving you again in the future. Enjoy your new Audi!
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're delighted to hear that you found all aspects of our service to be first class. If you need any further assistance, please don't hesitate to reach out. Enjoy your new car!
Ffion was incredibly helpful
Ffion was incredibly helpful. She maintained a professional yet approachable demeanour, dealt knowledgeably with any queries, and made the process an absolute pleasure. Thank you!
17 November 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We're so glad to hear that Ffion provided you with such helpful and professional service. She will be thrilled to know she made your experience enjoyable. If you need any further assistance, feel free to reach out. Enjoy your new car!
The customer service was brilliant
The customer service was brilliant, Swansea Audi were incredibly helpful from start to finish. The effort they made with the presentation on the car when I picked it up ... I was blown away. Cant thank them enough.
11 November 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the fantastic review! We're thrilled to hear Swansea Audi's customer service impressed you. Enjoy your new car, and we look forward to serving you again!
Just perfect
My experience at Swansea Audi was perfect. I went there to purchase a used Q3 but left with a brand new Audi Q5 . The sales executive Saun Coleman could not have been more helpful. He always called me back as promised very impressive. On the day I collected my new car he took all the time I needed to understand the operation of the vehicle.
I am delighted thank you Swansea Audi.
2 November 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the excellent review! We're thrilled to hear Shaun provided such helpful service and that you're delighted with your new Audi Q5. Enjoy your new car, and thank you for choosing Sinclair, Swansea Audi!
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