Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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Mike (sales) constantly kept me informed as we moved through the purchase with both calls & emails. On collection day the car was beautifully prepped. Paperwork all very well explained & the handover... See more
Company replied
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
We recently purchased a new Range Rover Velar and couldn’t be happier with the experience. Despite the well-known challenges currently affecting JLR, Mark at [Dealership Name] went above and beyond... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
Jason the sales representative was extremely professional and efficient in all his tasks. Its the staff that makes a company successful and you have a really good sales person. We will return to Ludlow even though we are 1 hour drive away.
Our family now own 3 Landrover vehicles, moving away from the German market and have been pleasantly surprised by Landrover vehicles. Well done.
15 August 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you so much for your kind words. We're thrilled to hear that Jason provided you with exceptional service and that you're enjoying your Land Rover vehicles. We truly value your support and the trust you've placed in us. We look forward to welcoming you back to Sinclair Land Rover Ludlow in the future. Safe travels and happy driving!
Great business and great people
Great business and great people. Thanks to Glenn for looking after us.
14 August 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Steve, thank you for your kind review; we are happy to pass along your comments to Glenn and the team here at Sinclair Land Rover Ludlow for providing you with exceptional service. Please don't hesitate to reach out if there's anything additional we can do for you.
Best wishes
Sinclair Land Rover Ludlow
Great service
1 August 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Matthew, thank you so much for your high five-star rating. We are always more than happy to assist you if anything else comes up. Take care!
Staff very helpful and informative
Staff very helpful and informative. Assisted greatly with their detailed knowledge of the vehicle. Arrangements made smoothly and hassle free.
21 July 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Charlie, thank you for your kind words. We're thrilled to hear that our staff provided you with helpful service and made your experience smooth and hassle-free. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything else in the future, don't hesitate to reach out!
Best wishes
Sinclair Land Rover Ludlow
Jason Soden was excellent in his…
Jason Soden was excellent in his approach. A sales guy that works for his customer to ensure everything is as it should be.
28 July 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Paul, we're glad you had such an excellent purchasing experience with us and in particular with Jason. We'll be sure to pass on your comments, so he receives the recognition he deserves. Thank you, and have a fantastic day!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Glyn, we are so pleased you enjoyed your visit to Sinclair Land Rover, Ludlow. Please let us know if there is anything else we can do for you; we are more than happy to help!
1st Class above and beyond service !!…
Jason Soden was extremely attentive through the whole process. Dealt with my existing vehicle and my New Purchase with absolutely no stress.
I driove 4 hours to the Dealership and would say I would definitely do this again when I come to change my SVR….
Range Rover was impeccably prepared.
All the staff are very friendly.
Would highly recommended this Team.
Dealing with Jason has reassured my faith in Main Dealer Value for Money…
28 July 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Spiral, your wonderful feedback and rating mean a lot to us. We're happy you found Jason to be so supportive during your experience here at Sinclair Land Rover, Ludlow and he has managed to restore your faith in main dealer value for money. We'll be sure to pass your comments across to Jason, so he gets the recognition he deserves. Thanks again for the recommendation, and have an amazing day!
Helpful service received!
Everyone was very helpful during my recent car purchase and everything went smoothly as I would have wished.
22 July 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Simone, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations and the team at Ludlow helped make your buying experience a seamless one. Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Martin, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations with our friendly and responsive service. We are always more than happy to assist you if anything else comes up. Take care!
Lovely sales women who was incredibly…
Lovely sales women who was incredibly knowledgeable and patient. Amazing service
10 July 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Sinclair Land Rover, Ludlow, who by the sounds of it delivered an exceptional service. Thank you again for the great review!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Jay, thank you so much for your high rating, and for taking the time out to leave us feedback. We hope you have a great day! Best wishes, Sinclair Land Rover Ludlow.
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Martyn, we are so pleased you enjoyed your visit to Sinclair Land Rover, Ludlow! We hope to be of service to you again in the future.
Best wishes,
Sinclair Land Rover, Ludlow
Great service
Great service, did everything they were asked. Great communication from Mark. Delivery to my home was perfect, delivery driver was a lovely guy.
29 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Barnes, thank you so much for your positive comments about Sinclair Land Rover, Ludlow. We'll make sure Mark and the team get the recognition they deserve for providing such a great service. If you need anything else from us, please feel free to give us a call or stop by. Have a great day :)
I recently bought a defender from…
I recently bought a defender from Sinclair Ludlow. From initial contact right up until collection everything went smoothly. I was kept informed all the way.
Mark Sutcliffe was the sales executive I dealt with. He was honest and informative about the vehicle I purchased, he is an asset to Sinclair.
I would definitely recommend and use again.
29 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi David, thank you so much for your high rating. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We'll make sure Mark gets the recognition he deserves. Have a great day!
Jess was very helpful and quick to…
Jess was very helpful and quick to respond, Super smooth transaction, Extremely happy with my new Defender.
26 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're so happy we could exceed your expectations and will make sure Jess gets the recognition she deserves. Wishing you many happy miles in your new Defender :)
From the moment I made my initial…
From the moment I made my initial enquiry about purchasing a approved used JLR vehicle, the sales rep “Jessica” was very helpful & professional in providing the information required to complete the exchange of my own vehicle and the purchase of my new one.
I travelled from the NE of Scotland and the journey there and back went flawlessly.
17 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're thrilled to hear we exceeded your expectations from initial contact to handover of vehicle. We'll pass on your comments to Jess and the team here at Ludlow. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great Service
Excellent service from start to finish. Mark was on it from the moment I walked into the showroom. We discussed the spec options for a while with all queries being answered swiftly and clearly making it easy to decide on which options I wanted to go for.
After order I was kept up to date often and the arrival date of my car was early which made it even sweeter.
Very happy with everything.
Thank you
23 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Simon, we're so glad that we were able to go above and beyond your expectations, which is something we strive for every day at Sinclair Land Rover, Ludlow. We'll make sure we pass on the comments to Mark, so he gets the recognition he deserves. Thank you again for the great review!
Great service great company
21 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Ian, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations. Have a fantastic day!
Excellent customer service
With this being our first purchase of buying a new car, we’ve received excellent customer service from start to finish. Always on hand to answer any questions we had and overall a refreshing experience .
16 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark, thank you so much for your high rating. We are so pleased you enjoyed your experience of purchasing your first new car with Sinclair Land Rover, Ludlow. Feel free to reach out to us if you need anything. Have a wonderful day!
Excellent service
Excellent service. Well priced deal. Easy transaction, clear and easy comms. Would definitely use them again.
12 June 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Andrew, thank you so much for the positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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