Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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Mike (sales) constantly kept me informed as we moved through the purchase with both calls & emails. On collection day the car was beautifully prepped. Paperwork all very well explained & the handover... See more
Company replied
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
We recently purchased a new Range Rover Velar and couldn’t be happier with the experience. Despite the well-known challenges currently affecting JLR, Mark at [Dealership Name] went above and beyond... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
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Friendly and helpful from start to…
Friendly and helpful from start to finish. Turned the car around in 24 hours from initial conversation to collection. Amazing customer focused service.
30 December 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with us, and that we were able to turn everything around so quickly for you. Providing fast, customer-focused service is something we take great pride in, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out.
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, thank you for taking the time to leave a review for us at Sinclair Land Rover Ludlow. We're glad you had such a wonderful experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Best wishes,
Sinclair Land Rover Ludlow
Bad Vehicle Preparation..?
Two days following collection of my vehicle, it completely lost power on the outside lane of the M11 in the dark with pouring rain. Had to wait an hour in the dark and get lifted back to the south coast late at night! The technician said it could just need a software update!! Surely this would have been done as part of the preparation for sale and not left me stranded on the M11. I need some answers.
18 December 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Ben, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around and to address your concerns. Please reach out to us directly at 01584 877231 when you have a chance, or email landrover@sinclairgroup.co.uk with your preferred contact details and one of our Sales Managers will contact you back. Thank you, and we look forward to hearing from you.
Top marks - a real pleasure
Excellent customer service from this dealership - my local Land Rover dealership is awful so I travelled over 300 miles to get the right car from the right people. They make you feel like you are the most important person there. Can't praise Sophie highly enough - open, honest and easy to speak to.
6 December 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Derek S, we're so glad that we were able to go above and beyond your expectations. Thank you for your praise and kind comments about Sophie. We hope to see you soon!
Excellent service
Excellent sales team. Any issues that have occurred have been dealt with promptly. Communication is good. I have been happy to travel to this dealership as it is not my local LR dealer.
8 December 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi B Jones, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations. Please don't hesitate to reach out if there's anything additional we can do for you.
Good speedy service
4 December 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Alun, we are very happy to have provided you with such a positive experience.
If you're ever in need of more help, please let us know.
Mark and Adam were great salesman…
Mark and Adam were great salesman helpful and thoughtful
30 November 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Tom,
Thank you for your kind review; we are happy to pass along your comments to the team here at Sinclair Land Rover, Ludlow. We will make sure Mark and Adam get the recognition they deserve.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out.
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mrs Ward-Williams, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations. We look forward to your next visit. Take care!
Charlie Webb was fantastic throughout…
Charlie Webb was fantastic throughout the while buying process. Cannot fault Sinclair’s service. Thank you.
23 November 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Hannam, we strive for 100% satisfaction, and it is great to hear you had such a positive experience at Sinclair Land Rover Ludlow, and Charlie helped make your buying process seamless. Thanks again for the recommendation.
Best wishes,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Harrison, it's experiences like yours that really keep us motivated! Our team strives to deliver an exceptional experience, and we're glad you found this to be the case during your visit. We look forward to seeing you again soon.
Best wishes,
Sinclair Land Rover Ludlow
Brilliant customer service
Brilliant customer service, kind and caring staff. Especially Frankie and Aidan in service and parts department. Thank you so much for your help. Quickly sorted problem. Excellent.
7 November 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mrs Wilson, thank you for taking the time to leave a review for us at Sinclair Land Rover Ludlow. We're happy we could meet your expectations and resolve your problem quickly and efficiently. We'll make sure Frankie and Aidan get the recognition they deserve. We are always more than happy to assist you if anything else comes up. Take care!
Fantastic service from Jason which has…
Fantastic service from Jason which has made the car buying journey stress free and easy !
4 November 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Sue, thank you for your kind words. We're thrilled to hear that Jason was able to make your car buying experience stress-free and easy. Our team strives to provide exceptional service to all of our clients. We appreciate your feedback and look forward to assisting you again in the future.
Best wishes
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Justina, thank you so much for your kind words. We strive to provide excellent service to all of our clients, and we are thrilled to hear that you had a positive experience with our team at Sinclair Land Rover Ludlow. Let us know if there is anything else we can assist you with in the future.
Best wishes
Sinclair Land Rover Ludlow
Excellent service from Mark Sutcliffe…
Excellent service from Mark Sutcliffe who was very knowledgeable about the models we were interested in.
Very efficient trade in and purchase procedure.
26 October 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, thank you for your positive feedback! We are thrilled to hear that Mark provided you with excellent service and made the trade-in and purchase process efficient for you. We appreciate your business and look forward to serving you again in the future.
Best wishes
Sinclair Land Rover Ludlow
Exceptional attention to detail
Exceptional attention to detail, nothing was too much trouble, took the time to explain things, car was immaculately prepared prior to my arrival to collect.
Worthy of the brand.
26 October 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Andrew, thank you for your kind words. We always strive to provide exceptional service and ensure everything is perfect for our clients. We are delighted that you had a positive experience and found our attention to detail worthy of the brand. We look forward to welcoming you back in the future.
Poor communication
Only 2 stars because of the issues I had in the first 2 weeks of having my car. Leaking fuel tank on first day that was rectified after 4 days lots of emails and phone calls. Concerned that the car was making a noise so went back 9 days and was test driven by staff and used for personal reasons and left unlocked. Got it back after chasing staff via telephone. Ruined the experience of having a new car. Did compensate me but bad mistakes made by a main dealership which I didn’t expect
30 September 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Michael, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you for bringing this to our attention. As this looks to have been resolved, we will use your comments to refine our efforts to ensure these issues do not happen again. We hope you will consider us again in the future. Please contact us if there is anything else we can help you with. Take care.
Great Service
Jess really knew her stuff and was very patient with our questions - and extremely thorough. She was prompt in responding to queries and approachable, she had great knowledge of the product and was not at all pushy. In fact we chose Sinclair over a much closer Landrover dealer because of their customer service - thoroughly recommend them.
5 October 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Marian, thank you for your positive feedback! We are delighted to hear that Jess provided you with excellent customer service and that her knowledge and patience were appreciated. We strive to provide thorough and approachable service to all of our clients. We appreciate your recommendation and look forward to serving you in the future at Sinclair Land Rover Ludlow.
Amazing customer service and easy…
Amazing customer service and easy transaction to complete. Couldnt recommend highly enough.
12 October 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Craig, thank you so much for your kind words! We strive to provide exceptional customer service and make transactions as smooth as possible. We appreciate your recommendation and are thrilled to hear about your positive experience. Let us know if there's anything else we can assist you with in the future.
Best wishes
Sinclair Land Rover Ludlow
Mark was very helpful throughout
Mark was very helpful throughout the entire transaction. Thank you
2 October 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Kernaghan, thank you for your positive feedback! I'm glad to hear that Mark provided you with excellent assistance throughout the transaction. If you have any more questions or need further help in the future, please don't hesitate to reach out. We appreciate your business!
Excellent service from initial enquiry…
Excellent service from initial enquiry to purchase of my new vehicle, with special thanks to Mark Sutcliffe.
27 September 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Matthew, thank you for your kind words. We are thrilled to hear that you had an excellent experience with Mark and our team at Sinclair Land Rover Ludlow. We hope you're enjoying your new vehicle!
Best wishes,
Sinclair Land Rover Ludlow
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