I purchased a new Golf Match today, was really pleased with the level of Customer Service offered. The Sales Exec I dealt with was Liam Smith, and I would fully recommend VW Sinclair Swansea for thei... See more
Company replied
Location
Switch location0 Langdon Road, Swansea, SA1 8QY Swansea, GB
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We were greeted on our arrival by two very pleasant and friendly ladies. Ryan went above and beyond to find the car we were looking for, very helpful and there was no pressure put on us by him. We wi... See more
Company replied
All the staff are very friendly and attentive.This was the second car we have bought from Sinclair.And will return again in the future.A special thanks to Harry Hopkins from sales.
Company replied
I received professional, personable service of excellence from sales executive Liam Smith who provided all the information required to purchase a car.He was always very friendly and polite in explaini... See more
Company replied
Company details
About Sinclair Group - Sinclair GWM
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
0 Langdon Road, Swansea, SA1 8QY, Swansea, United Kingdom
4.2
Great
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a new Golf Match today
I purchased a new Golf Match today, was really pleased with the level of Customer Service offered.
The Sales Exec I dealt with was Liam Smith, and I would fully recommend VW Sinclair Swansea for their friendly, informative and professional service.
28 July 2025
Unprompted review
Reply from Sinclair Group - Sinclair GWM
Hi Jason,
Thank you for your kind review - we’re really pleased to hear you had such a positive experience with Liam. It sounds like this feedback is intended for our colleagues at Volkswagen Swansea, so we’ll be sure to pass it along to their team.
Kind regards,
Sinclair Group
Fantastic customer service at Sinclair’s at Langdon Rd Swanseareceived professional
I received professional, personable service of excellence from sales executive Liam Smith who provided all the information required to purchase a car.He was always very friendly and polite in explaining the details of the functions of the car and the financial procedures from deposit to completion.
7 June 2025
Reply from Sinclair Group - Sinclair GWM
Hi Pat,
Thank you for your detailed and positive feedback. We're delighted Liam provided such professional, personable, and friendly service, making the purchase process clear and straightforward for you.
Kind regards,
Sinclair Group
We were greeted on our arrival by two…
We were greeted on our arrival by two very pleasant and friendly ladies.
Ryan went above and beyond to find the car we were looking for, very helpful and there was no pressure put on us by him. We will be advising our family member to go along to you when he changes his car, definitely deal with Ryan or Liam ( Liam was also very obliging)
16 May 2025
Unprompted review
Reply from Sinclair Group - Sinclair GWM
Hi Helen,
Thank you for your lovely review. We’re so pleased to hear you had such a positive experience with Ryan, Liam, and the team. It’s great to know you felt supported without any pressure, and we really appreciate your recommendation to family.
Kind regards,
Sinclair Group
New Car
All the staff are very friendly and attentive.This was the second car we have bought from Sinclair.And will return again in the future.A special thanks to Harry Hopkins from sales.
19 March 2025
Reply from Sinclair Group - Sinclair GWM
Hi Paul,
Thank you for the wonderful review! We’re so happy to hear that you had another great experience with us, and we appreciate your continued trust in Sinclair. We’ll make sure Harry receives your special thanks - he’ll be thrilled to hear your kind words!
Kind regards,
Sinclair Group
Great service great product
30 November 2024
Reply from Sinclair Group - Sinclair GWM
Hi John,
Thank you for your feedback! We’re delighted to hear that you’re happy with both our service and the product. If there’s anything else we can do for you, please feel free to reach out.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair GWM
Thank you for taking the time to leave us a review Michael! We're pleased to hear that the team at GWM ORA Swansea we're professional and polite. If we can ever assist any further in the future please don't hesitate to get in touch.
Kind regards,
Sinclair Group.
Poor service and an arrogant culture…
Pointless writing much as Sinclairs will not take comments on board - they know best and don't want to hear what a customer say from my experiences of this Audi garage. Expected a premium service for the price of services and product but fell way short. If you want to be treated as a valued customer try Blackmores Garage in Sketty Swansea - diagnosed the fault for £70 in an hour (Audi £156 per hour and wanted car for a week).
20 March 2024
Unprompted review
Reply from Sinclair Group - Sinclair GWM
Hi Mr Barlow, thank you for reaching out to us. Would you mind emailing us to give us a little bit more information about your complaint? if you could contact on Audi@sinclairgroup.co.uk please? That way we can investigate the matter further for you.
Kind regards,
Sinclair Group.
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