Sinclair Group - Sinclair Direct Bridgend Reviews 10

TrustScore 4 out of 5

4.2

Hernston Retail Park, Hernston Retail Park, CF31 3NB Bridgend, Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Rob. Have bought several vehicles over the years from Sinclair and can only say it's been a pleasure to deal with them every time. First class service.

Company replied

Rated 5 out of 5 stars

We part exchanged our car with no effort at all Adrian was our salesman who did not put any pressure on us.Adrian was so helpful sorting out everything for us making it a breeze also the other staff w... See more

Company replied

Rated 5 out of 5 stars

I dealt with Adrian at Sinclair - he was absolutely fantastic and such a nice chap. We travelled a very long way to part-ex my vehicle, test drive the new car, go through the paperwork and we were of... See more

Company replied

Rated 5 out of 5 stars

Just purchased another car from Sinclair Direct Bridgend which must be my eighth or ninth car from this dealer. Was looked after by Gavin who as always provides an exceptional service and subsequently... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Direct Bridgend

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Hernston Retail Park, Hernston Retail Park, CF31 3NB, Bridgend, Wales, United Kingdom

4.2

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service from Rob

Excellent service from Rob. Have bought several vehicles over the years from Sinclair and can only say it's been a pleasure to deal with them every time. First class service.

1 May 2026
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Thank you for your kind feedback, Alun.

We are delighted to hear you’ve continued to have such positive experiences with Sinclair over the years, and that Rob provided you with first class service during your recent visit to Sinclair Direct Bridgend.

Your continued loyalty and support mean a great deal to us, and we truly appreciate you taking the time to share your comments.

Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had a great experience with Sinclair Direct Bridgend from start to finish

A special mention has to go to Gavin, the salesperson who looked after me. He was professional, friendly, and refreshingly low-pressure throughout the whole process. He took the time to answer all my questions clearly without ever making me feel rushed or pushed into a decision, which made the experience genuinely enjoyable and stress free.

The service overall was excellent, including the free delivery of the car, which was handled smoothly and exactly as promised. Everything was well organised and communication was spot on.

I wouldn’t hesitate to recommend Sinclair Direct Bridgend, and especially Gavin, to anyone looking for a straightforward and professional car-buying experience.

12 February 2026
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Thank you for the fantastic five-star review, Mark! ⭐
We’re really pleased to hear that you had such a positive experience with us at Sinclair Direct Bridgend. It’s great to know Gavin looked after you so well and made the whole process relaxed, clear and pressure-free.
We’re also glad the delivery and communication all went smoothly and that everything met your expectations. Your recommendation means a lot to the whole team.
Many Thanks,
Sinclair Group Team 🚗

Rated 5 out of 5 stars

Highly recommend Sinclair direct

We part exchanged our car with no effort at all Adrian was our salesman who did not put any pressure on us.Adrian was so helpful sorting out everything for us making it a breeze also the other staff were really friendly.I would definitely recommend Sinclair direct.Thank you once again

11 February 2026
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Hi Ciaran,
Thank you for your lovely feedback. We’re so pleased to hear that your part exchange was effortless and that Adrian made the whole process straightforward and pressure free.
Adrian and the wider team will really appreciate your kind words. Creating a friendly, relaxed and hassle free experience is exactly what we aim for.
Thank you again for your recommendation and for choosing Sinclair Direct.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

A satisfied customer

Just exchanged my old car for a VW Polo. I dealt with Adrian and found him really helpful. He made the whole experience a pleasure. Also, I was impressed by several of the other staff that I met. I will be happy to recommend Sinclair Direct to my friends

8 December 2025
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Thank you for your kind review, David. We’re delighted to hear that Adrian made your car exchange such a positive and enjoyable experience. It’s also great to know that the wider team left a strong impression during your visit.
We really appreciate your recommendation and hope you enjoy many happy miles in your new VW Polo.
Kind regards,
Sinclair Group

Rated 1 out of 5 stars

Salesman lied about the road tax…

Salesman lied about the road tax bracket. I paid £39500 for my car and three times he told me it was under the £40000 bracket so my tax would be lower bracket. When my tax renewal arrived a year later, it was graded over £40000 as it’s the RRP at time of build and not what the dealers sell it for. When I phoned to ask why they mid sold me the car they then conveniently forgot about the conversations we had regarding the upper tax bracket. The salesman in questions manager then told me he sold 250 cars last year ”how do you think he is going to remember the one's he had with you”, and most of our customers are not bothered about the level of road tax they pay. Will never buy anything from Sinclair Bridgend dealership ever again. (They also didn’t return my rear dash cam camera, another lie from the salesman). Reviewed on Google reviews but that seems to have been deleted.

24 April 2025
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Hi Craig,
Thank you for sharing your experience. It sounds like your concerns relate to one of our Bridgend franchise retailers rather than Sinclair Direct, as we specialise in used cars. However, we’re sorry to hear about the issues you’ve faced and appreciate the feedback. We hope you’re able to find a resolution with the relevant dealership.
Kind regards,
Sinclair Group

Rated 5 out of 5 stars

just want to say a massive thank you to…

just want to say a massive thank you to gavin in sales department sold my partner a red fiesta st line , cant fault the car or the service , surprised he put up with me that long to be honest the amount of favours i asked , thanks again
ieuan

21 September 2024
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Hi Ieuan,

Thank you for your kind words! We're thrilled to hear that Gavin provided excellent service and helped you find the perfect Fiesta ST Line. We appreciate your trust in us!

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Just purchased another car from…

Just purchased another car from Sinclair Direct Bridgend which must be my eighth or ninth car from this dealer. Was looked after by Gavin who as always provides an exceptional service and subsequently the reason I return to this dealer and look nowhere else. Thank you Gavin

6 August 2024
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Hi Peter,

Thank you for your continued trust in us and for your kind words! We’re thrilled to hear that Gavin provided exceptional service once again. It’s fantastic to know you’ve had such a positive experience with us over the years. We look forward to assisting you with your future purchases!

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Cracking Service & Nice Chaps

I dealt with Adrian at Sinclair - he was absolutely fantastic and such a nice chap. We travelled a very long way to part-ex my vehicle, test drive the new car, go through the paperwork and we were off again in no time with minimal faff. Buying long-distance was a breeze and I cannot thank them enough for their great service and looking after us.

8 June 2024
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

Hi there,

Thank you for your fantastic feedback! We’re delighted to hear that Adrian made your long-distance purchase smooth and efficient. It’s great to know that the process was hassle-free and that you felt well looked after. We appreciate your kind words and are glad we could provide excellent service.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Adrian

Adrian dealt with us once again for our car. He is excellent as are all staff. We have always had a quality car from him and are totally satisfied. He is apleasure to deal with and we will contnue to return to him for all future cars.
John and Sue

17 May 2024
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

We're so glad Adrian was able to help you in this process. Thank you for the continuous support and trust in us and thank you for the 5-star rating! We hope to see you again soon! - Sinclair Group

Rated 5 out of 5 stars

Excellent service again from Sinclair…

Excellent service again from Sinclair Direct,Gavin and Rob were as always a pleasure to do business with.
Wouldn't buy a car from anywhere else. Hassle free and importantly ,stress free.

6 January 2024
Unprompted review
Sinclair Group - Sinclair Direct Bridgend logo

Reply from Sinclair Group - Sinclair Direct Bridgend

That's great to hear Darren, we genuinely value your repeat custom! We'll pass on your feedback to the rest of the team at Sinclair Direct.
Kind regards,
Sinclair Group

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