Excellent service. Very knowledgeable, helpful and polite personnel. I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which the... See more
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See what reviewers are saying
Visited Bridgend Audi to take my Q3 for service. We were having a look around the A1’s and Darryl the salesman came over. My wife had never driven an automatic before. Darryl took the time to take h... See more
Company replied
These guys are second to none. We called on a Saturday although it’s not open seen a guy around the back working overtime called Phill. He toke a look at the two scratches on front of our brand new d... See more
I am very happy with my purchase from VW Bridgend. From one phone call they were able to judge which was the best car for me and I reserved it straight away. I collected it a few days later and... See more
Company details
About Sinclair Group - Bridgend Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom
- 01656 602211
4.6
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martin Nixon is A Brilliant Sales Man…
Martin Nixon is A Brilliant Sales Man I've had 3 Audi cars of Martin 5 star service every time i would highly recommend Martin Nixon
1 February 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your loyalty and kind words! We're thrilled to hear that Martin has provided you with 5-star service every time. We’ll be sure to pass on your praise. Enjoy your Audi!
Individual impartial service.
1 February 2025
Reply from Sinclair Group - Bridgend Audi
Thank you! We’re glad you appreciated our service and look forward to assisting you again.
Purchase of Audi Q3
Very happy with our purchase. Excellent service provided. Would recommend Audi Bridgend.
25 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your positive review! We're thrilled to hear you're happy with your purchase and the service you received. We appreciate your recommendation and look forward to serving you again!
Customer service can be improved
Customer can be improved. Had a slight issue with my new vehicle. Initial response was positive but did no resolve the issue. I made several attempts to speak to the sales representative without success only to be told that he was not available and that they would get him to contact me.He has not contacted me..
31 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been for you. Customer satisfaction is very important to us, and we sincerely apologize for any inconvenience caused. Please reach out to us directly, and we will do our best to resolve this issue as soon as possible. We appreciate your patience and the opportunity to make things right.
Fantastic experience
Dealt with Hywel, very professional and helpful throughout.
Gave a fair and honest assessment of the car, which was extremely helpful as I live over 3 hours away.
Also arranged delivery, Nigel dropped it off, very informative and friendly person.
Thanks a million, very happy with the whole experience.
Regards
Darryl
31 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful review, Darryl! We're so glad Hywel and Nigel could provide such a positive experience, especially with the distance involved. We truly appreciate your kind words and are thrilled you're happy with everything. If you ever need anything in the future, don’t hesitate to reach out!
Disappointing two hours.
Disappointing two hours.
The car was not on site when I arrived for my appointment. The sales procedure didn't start for 40 minutes after my appointment time.
Then there was a problem setting up the myaudi app and the user rights. Dan tried hard, the car had to go back into the workshop for another 20 minutes and the problem was still not resolved. Four days later I did the set-up myself!
25 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your feedback. We sincerely apologize for the delays and the issues with setting up your MyAudi app. We're glad to hear that Dan made every effort to assist you, but we understand your frustration. We will review this internally to ensure a smoother process in the future. We appreciate your patience and hope to provide a more seamless experience next time.
Picked up the car
Picked up the car, spotted a couple of problems and they were sorted out pronto at our convenience. Great service. Thanks Martin.
19 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad to hear the issues were quickly resolved to your satisfaction. Martin will appreciate your kind words—thanks again for choosing us!
Above and Beyond
What can I say about Martin Nixon. He was first class and went above and beyond as a sales men. His empathy towards us as a family in this difficult time was first class. He is a credit to the Sinclair group and other firms need to take note.
17 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your heartfelt review! We're so glad Martin could make your experience positive, especially during such a difficult time. Your kind words mean a lot to him and to us. He truly is a credit to our team, and we're lucky to have him. Thank you for choosing Sinclair Audi!
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad you found our team friendly and helpful. If there's anything else we can do for you, feel free to reach out.
My experience of buying my A great experience car was very…
My experience of buying my car was very efficient and friendly. All of the staff were very helpful and knowledgeable.
18 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your great feedback! We're thrilled to hear you had an efficient and friendly experience with us. Our team will be happy to know their help and knowledge made a difference. We hope you're enjoying your new car!
Would definitely use Bridgend Audi for future purchases.
Would definitely use Bridgend Audi again. Very professional and helpful staff who made our purchase very straight forward.
11 January 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your positive review! We're delighted to hear that our team made your purchase straightforward and enjoyable. We look forward to welcoming you back to Bridgend Audi in the future!
Reply from Sinclair Group - Bridgend Audi
Thank you for your review! We're glad Dan Jones was able to provide you with helpful and informative service. We appreciate your business and hope you're enjoying your vehicle! Let us know if we can assist you in the future.
This retailer is acting with arrogance…
This retailer is acting with arrogance to its customers. A clear example of acting like a no 1, only one way to go from hear.
When you write in with a complaint and you get no reply
9 September 2024
Unprompted review
Very easy and relaxed process.
Very easy and relaxed process, Andrew as always is able to go the extra mile to make the experiance painless and enjoyable. This is my forth car from this dealer its always been a pleasure.
22 December 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your continued support! We're thrilled to hear Andrew made the process smooth and enjoyable once again. It’s always a pleasure to help – enjoy your new car!
Exceptional service from Dan
We did not have an appointment but this was no problem for Dan, he spent time with us discussing the Q3 & Q5 options with us and all the pros and cons. There was no pressure selling and felt that he was very open and honest with us whilst discussing our needs, we felt advised rather than sold to. Dan went above and beyond showing us a car that had only just come in to stock which we then went in to purchase.
Handover was easy and I felt valued, full demo of the car was given and felt I was confident driving away knowing where everything was in the car.
Dan is a huge asset to the Audi team… Thank you Dan for making our purchase an easy one! WE LOVE OUR Q5!
28 December 2024
Reply from Sinclair Group - Bridgend Audi
Thank you so much for the wonderful feedback! We're thrilled to hear Dan provided such a relaxed and informative experience, and that you felt supported every step of the way. We'll be sure to pass on your kind words—he'll be delighted to hear them. Enjoy your Q5, and we’re so glad you love it!
Fantastic service
Fantastic service, buying process was made easy and straightforward. Martin, was great at keeping me up to date and made the process stress free!
14 December 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind review! We're so glad Martin was able to make the buying process smooth and stress-free for you. Enjoy your new car, and we hope to see you again in the future!
Bridgend sinclair best team
I'd had a really bad experience with sinclair Neyland but whenever Bridgend rang to make appointments they were so helpful so I went to sinclair audi Bridgend for my new car and the service and experience was completely different, I can't rate enough how helpful and amazing the service was from the team at Bridgend was definitely worth the 2hr drive to purchase our new car i will definitely recommend Bridgend
19 December 2024
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind words and for making the journey to Bridgend—we’re truly glad it was worth the trip! We really appreciate the recommendation and hope you enjoy every mile in your new car!
Excellent Service from Sinclair Audi Bridgend
Just bought a new Audi Q4 Sport from Sinclair Audi Bridgend and couldn't be happier! James Sharp was knowledgeable, helpful, and made the process smooth and enjoyable. Transparent pricing and excellent customer service. Highly recommend Sinclairs Bridgend for anyone in the market for a new Audi.
30 November 2024
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your glowing review! We're delighted to hear that you're happy with your new Audi Q4 Sport and that James Sharp made the process smooth and enjoyable. Your recommendation means a lot to us. Enjoy your new car, and don't hesitate to reach out if you need anything in the future. Happy driving!
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We're thrilled to hear that you had a seamless experience and enjoyed our friendly service. Enjoy your lovely new car, and please feel free to reach out if you need anything in the future!
Excellent experience.
A great, straightforward process from start to finish. Hywel handled all of my queries excellently and very quickly. A very good video was sent and I bought the car ‘blind’ which is a first for me.
Delivery driver was excellent and on time and I couldn’t be more pleased with the car and, despite the distance would definitely use this dealership again.
8 November 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for the wonderful review! We're thrilled to hear you had a great experience with us. Hywel and the team appreciate your kind words. Enjoy your new car, and we look forward to seeing you again!
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