Sinclair Group - Bridgend Audi Reviews 

168
TrustScore 4.5 out of 5

4.7

Tremain Road, CF31 2TZ Bridgend, Wales, GB


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Rated 5 out of 5 stars

Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the ha... See more

Rated 5 out of 5 stars

The branch kindly arranged to have a vehicle delivered to me in Bridgend from their Neyland branch. The vehicle was exactly as I'd hoped, and they secured the transaction within a week. James at the b... See more

Rated 5 out of 5 stars

Everyone is very friendly and helpful including the receptionist and a woman in servicing who is called Alicia, I think.Martin is very good at explaining everything in the new car and is always patie... See more

Rated 4 out of 5 stars

From start to finish Martin was excellent from his first email right through to answering my calls and sorting out my Audi Q3 Sportback. I'm really happy with the car and it's growing on me day by day... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Bridgend Audi

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom

  • 01656 602211

4.7

Excellent

TrustScore 4.5 out of 5

168 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(168)

2,097 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Customer service

The branch kindly arranged to have a vehicle delivered to me in Bridgend from their Neyland branch. The vehicle was exactly as I'd hoped, and they secured the transaction within a week. James at the branch was lovely to deal with, and very honest.

22 June 2026
Rated 5 out of 5 stars

Another excellent purchase from…

Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the hand over was perfect. All staff I spoke to were helpful and knowledgeable- making the process smooth.

21 June 2026
Rated 5 out of 5 stars

Everyone is very friendly and helpful…

Everyone is very friendly and helpful including the receptionist and a woman in servicing who is called Alicia, I think.Martin is very good at explaining everything in the new car and is always patient and courteous. These are the reasons why I've returned to yourselves several times.

31 May 2026
Rated 5 out of 5 stars

Excellent service again from Jacob and the…

Excellent service from Jacob and the team at Bridgend Audi.
I had a warning message on my vehicle last night, at 4.30 today I have the car back, sensor replaced and it’s been cleaned beautifully. This isn’t the first time I’ve dealt with the Bridgend branch of Audi, they really do look after the customer.
I would recommend every time thank you all 😊

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic selection of cars and…

Fantastic selection of cars and excellent sales representatives.

18 April 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

We're thrilled to hear that you had such a positive experience with our team and selection of cars! We take pride in providing our customers with the best selection and service possible. Thank you for your review!

Rated 5 out of 5 stars

Audi did it again!

Martin Nixon is an excellent salesman. He communicated very well with me at every stage of the way and ensured that I purchased the car of my dreams.

2 April 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your positive review! We're thrilled to hear that Martin provided exceptional service and helped you find the perfect car. We appreciate your business and look forward to serving you in the future.

Rated 5 out of 5 stars

I had an excellent experience which…was very positive.

I had an excellent experience which made the whole process very easy. Sales staff sat with me and explained very patiently all the new controls on the vehicle ensuring that I was fully confident with my new car before leaving the showroom.
I was very satisfied with the excellent service I received.

27 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for sharing your positive experience! We're thrilled to hear that our sales staff went above and beyond to ensure your satisfaction with your new car. Enjoy your new car and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Debbie, New Car…

I am always made to feel welcome & spoiled rotten with coffee & cake. A 100% better experience than Swansea & definitely worth travelling the longer distance. Thank you 💕

31 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

We're thrilled to hear that you had a wonderful experience at our business! We pride ourselves on providing top-notch service and making our customers feel special.

Rated 5 out of 5 stars

New car purchase

Sinclair Audi Bridgend made the whole experience very easy for us. James Sharpe explained the whole process and helped us at every step of the way.
All the staff in Sinclair Audi Bridgend are very easy to deal with. They also followed up 2 days after purchase and were able to help with a couple of queries we had.

30 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for choosing Sinclair Audi Bridgend! We're thrilled to hear that James provided exceptional service and that our entire team made your experience easy and enjoyable. We always strive to go above and beyond for our customers and are happy to help with any queries after your purchase. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

A fantastic friendly experience

Great knowledge, everything made easy, helpful, honest and nothing too much trouble. In my opinion went above and beyond with no pressure. I would not hesitate to return to this company and recommend to others.

12 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your glowing review! We take pride in providing exceptional service and we are thrilled that our team went above and beyond for you. We look forward to working with you again and appreciate your recommendation to others.

Rated 5 out of 5 stars

My first choice for a new car. I have dealt with the dealership for…

I have dealt with the dealership for both purchases and servicing for over a decade and have always found them friendly, honest, efficient and knowledgeable. I trust them and have confidence in them doing the best for me - the same reasons for why I choose Audi cars.

6 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your loyalty and kind words! We are committed to providing exceptional service and creating lasting relationships with our customers. It means a lot to us that you trust us with your car purchases and service needs. We are honoured to be your chosen Audi dealership.

Rated 5 out of 5 stars

Always a great experience

Always a great experience. Staff are exceptional in customer service nothing is to much trouble.
It is why I have been a customer for many years.
James has been super helpful and professional throughout.

7 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you so much for your kind words! Our team strives to provide exceptional customer service and we are thrilled to have you as a loyal customer. James will be happy to hear your positive feedback!

Rated 5 out of 5 stars

Good service and very helpful And…

Good service and very helpful And good information and very polite and helpful

8 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your kind words! We pride ourselves on providing excellent service and being knowledgeable and polite. We're so glad we could help you!

Rated 5 out of 5 stars

Super service from all as normal thanks…

Super service from all as normal thanks 🙏

4 March 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for your positive review! We strive to provide exceptional service to all of our customers. It means a lot to us that you continue to trust us with your business.

Rated 5 out of 5 stars

Professional, friendly, welcoming service

As a company I was made welcome from the moment I walked through the doors, offered refreshments whilst I waited for James to assist with my request. James was professional, friendly and knowledgeable about the cars he is selling but did not pressure me to buy! I was able to test drive my car with my husband so we were able to discuss the car the pros and cons without pressure. Buying the chosen car was smooth and I was able to pick up the car on a day suitable to me. An experience I will always remember and I highly recommend Sinclair group.

21 February 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for sharing your positive experience with us! At Sinclair Group, we pride ourselves on providing exceptional customer service and an easy car buying process. We are grateful for your recommendation and are happy to hear that you found James to be professional, friendly, and knowledgeable. We hope you enjoy your new car!

Rated 5 out of 5 stars

Great buying experience

Great buying experience

21 February 2026
Sinclair Group - Bridgend Audi logo

Reply from Sinclair Group - Bridgend Audi

Thank you for choosing us for your purchase! We're thrilled to provide our customers with a great buying experience.

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