Simpson Travel Reviews 

1,341
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, who are described as incredibly helpful, knowledgeable, and attentive, often going above and beyond to ensure a smooth and enjoyable experience. People frequently praise the seamless organization of their holidays, from initial booking to in-resort support, leading to relaxing and trouble-free experiences. The accommodations are consistently described as special, beautiful, and well-located, often featuring stunning views and excellent facilities that contribute to a fantastic overall holiday. However, some customers also noted that certain villas did not meet the advertised standards, citing issues with maintenance, cleanliness, or amenities like air conditioning. A few other people also felt that communication and follow-up service could be unhelpful or unresponsive in specific instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Location

Reviewers mention positive feedback about location, often highlighting scenic, peaceful, and quiet settings... See more

Holidays

Users describe positive interactions with holidays, consistently reporting fantastic, wonderful, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional personal service and... See more

Facilities

Reviewers highlight positive aspects of facilities, often praising the villas and hotels as beautiful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trapezaki Blue, Kefalonia. Amazing villa, great location and panoramic views. Simpsons think of everything, on arrival there was a great welcome pack which had everything we needed so we didn’t have... See more

Company replied

Rated 5 out of 5 stars

Superb service from start to finish. Exceeded expectations, with excellent support from local reps. Slight hiccup with rental car - did not have the one we wanted so upgraded us. But did not suit u... See more

Company replied

Rated 5 out of 5 stars

We enjoyed a lovely, relaxing stay at Villa HORIZON in Fiscardo area. The villa was beautifully clean, tastefully furnished and un-fussy. We had amazing sea views from the pool terrace and loved wat... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday with Simpson Travel to Ithica and will certainly travel with them again. Seamless connections from plane to taxi to boat taxi to hire car. Rep Judith was really helpful with infor... See more

Company replied


Company details

  1. Travel Agency
  2. Vacation Rental

Written by the company

Simpson Travel is an award winning independent travel company offering handpicked holidays to Portugal, Corsica, Greece, France, Italy, Turkey, Spain and Mallorca.

Simpson Travel

Written by the company

Knowledge
The internet has revolutionised travel, but there’s still no substitute for first-hand experience. We visit every one of our properties, so when you speak with our travel specialists, you’ll benefit from their knowledge, tailored to your requirements.
Service
Offering expert advice before you travel and a friendly face whenever you might need one on holiday, our service makes your experience effortless. Our ABTOT bonding ensures your money is safe with us and our added ATOL protection for package holidays means you can book with absolute confidence.
Choice
With an unrivalled selection of private villas, our own Simpson Hotels, an Adult Only collection plus summer clubs for Tots to Teens, we’re confident that you’ll find the right holiday with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,341)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic villas & service

We’ve used Simpson Travel (ST) twice now for villa holidays in Provence, France and Dalyan, Turkey. Their villas are really high quality and provide all the essentials you’d need on a self catering holiday plus extras like local olive oil and coffee.
But what really stands out is ST’s customer service and how they look after you before and during your holidays; from booking our airport transfers inc kids car seats, to sorting out our grocery shopping so that we have everything we need as soon as we arrive. We’ll absolutely be using ST again!

25 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Natalja,

Thank you so much for your lovely review and for choosing Simpson Travel for both your Provence and Dalyan holidays. We’re delighted to hear that the quality of the villas and those little touches like local olive oil and coffee made your stays extra special. It’s especially rewarding to know that our team’s care and attention, from transfers to pre-arrival groceries, helped make everything smooth and stress-free. We truly appreciate your continued trust and look forward to helping you plan your next Simpson holiday!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson The Best service from start to…

Unbeatable service from start to finish…truthful descriptions, excellent communications, fabulous resorts and accommodation and excellent concierge service.

13 May 2025
Unprompted review
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Reply from Simpson Travel

Dear HM,

Thank you for your wonderful feedback! We’re thrilled to hear you had such a positive experience from beginning to end. It’s great to know our communication, honest property descriptions, and concierge support all contributed to a memorable holiday. We truly appreciate your kind words and look forward to helping you plan your next Simpson holiday!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Professional from start to finish

27 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear A J,

Thank you so much for your 5 star review! We are thrilled to hear you enjoyed every aspect!
We look forward to welcoming you another Simpson holiday soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Fantastic Staff and services

Fantastic Staff and services. Highly reccomended for young families.

5 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear ARW,

Thank you for your kind words! We're so pleased to hear you had a great experience and that our service suited your family well. We really appreciate the recommendation and look forward to helping you plan your next Simpson holiday!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Return to San Stefano

Return to San Stefano - after a great experience last year and were not disappointed on our return.Superbly maintained villa (and pool) within easy walk of San Stefano's lovely tavernas. As usual, all engagement with Simpson staff (on booking, at the airport, car hire, concierge for holiday arrangements) was fantastic.
Would suggest visitors consider airport transfer (and car hire delivery) as it can be a crush in the car if you are more than 2 and with luggage and some villa approaches as the villa description states are steep - but that is the price of the fantastic views!

25 May 2025
Unprompted review
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Reply from Simpson Travel

Dear Williams family,

Thank you for returning to San Stefano with us, we’re delighted to hear your second visit was just as enjoyable as the first. It’s great to know the villa, pool, and location all lived up to expectations, and we truly appreciate your kind words about our team throughout the booking and travel experience. We look forward to helping you plan your next Simpson holiday soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

The service they provide is fantastic

The service they provide is fantastic - so professional and friendly and knowledgeable- nothing is too much trouble. Amazing company - we will definitely use them again

18 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Louise,

Thank you so much for your wonderful review! We're delighted to hear that you found our service friendly, and helpful throughout. It means a lot to know our team made such a positive impression. We truly appreciate your kind words and look forward to welcoming you back for another Simpson holiday.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson travel

Simpson travel , do exactly what they say on the Tin, they delivered a truly relaxing and very comfortable Holiday , with no fuss and excellent service at all levels.

25 May 2025
Unprompted review
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Reply from Simpson Travel

Dear Andrew,

Thank you for your kind review! We're delighted to hear that you had such a relaxing and comfortable holiday, and that our service delivered just as promised. It’s always our goal to ensure everything runs smoothly from start to finish. We look forward to welcoming you again soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Very good service

Very good service. Hotel Regency in Kalkan was amazing

18 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Mrs Colquitt,

Thank you for your kind feedback! We're so pleased you enjoyed your stay at the Kalkan Regency! it’s a truly special place. Delighted to hear the service met your expectations too. We hope to welcome you back again soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Smooth experience

Great arrangements, communication, venue and service

11 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Guest,

Thank you for your kind feedback! We're so pleased to hear that everything from the arrangements to the service ran smoothly. It’s always our aim to make the whole experience as seamless and enjoyable as possible. We hope to welcome you back again soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Exceptional travel company

Exceptional travel company. Everything was very well organised. All the team both UK based and on the Greek Island were fantastic. The property was clean, well positioned, private and exactly as described. The concierge was very helpful indeed. Will definitely travel with them again.

4 May 2025
Unprompted review
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Reply from Simpson Travel

Dear Russell,

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear everything was well organised and that both our UK and local teams made a positive impression. It's great to know the property lived up to expectations and that our concierge support was helpful throughout your stay. We truly appreciate your recommendation and look forward to welcoming you on another Simpson holiday again soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Great holiday with Simpson Travel

Great holiday with Simpson Travel, can’t fault it at all. Will definitely use them again. Beautiful hotel in stunning location.

14 May 2025
Unprompted review
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Reply from Simpson Travel

Dear Susan,

Thank you for your lovely feedback! We're delighted to hear you had such a great holiday and that everything met your expectations. It’s wonderful to know you enjoyed the hotel and its stunning location. We look forward to welcoming you again on your next Simpson holiday!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Most personal service!

We’ve booked with Simpsons three times now and each time service we have received has been fantastic. The team are so helpful and their insight and knowledge of each area is a real benefit. The service feels very personal to you with info on each accommodation and area you book delivered via the Simpson app. The accommodation we have stayed in has been gorgeous with stunning views and amazing service. The destinations being less touristy and more peaceful. Couldn’t recommend enough! Sarah Harper

26 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Guest,

Thank you so much for your continued support and for taking the time to share such kind feedback. We're thrilled to hear that each of your experiences with Simpson Travel has been fantastic and that our team's local knowledge and personal service have made a difference. It's great to know the app, accommodation, and peaceful destinations have all contributed to memorable holidays. Your recommendation means a lot to us, and we can't wait to help you plan your next Simpson holiday!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

A truly fabulous spot in beautiful…

A truly fabulous spot in beautiful Crete literally on the beach in a very peaceful location and yet within walking distance to a lovely little town. Wonderful staff and service, excellent food and beautiful well maintained grounds and gardens. Each room has a small kitchenette so you can mix self catering with the restaurant to suit. Highly recommended.

14 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Drear C King,

Thank you for your wonderful review! We're so pleased to hear you enjoyed the peaceful beachfront location in Crete, as well as the convenience of being close to town. It’s great to know the team, food, and surroundings all helped make your stay special. We're glad the mix of self-catering and restaurant dining worked well for you too. We truly appreciate the recommendation and hope to welcome you back again soon.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Perfect Kefalonia

This is our third villa booking with Simpson's. Having returned from Kefalonia the villa and assistance provided by Karen was faultless. Such a reliable travel company is really important when making our holiday bookings. The villa was perfect in every sense, clean, comfortable and very well equipped. Made extra special with the goodies provided on arrival, including the lemons and lavender from Karen's garden.

11 May 2025
Unprompted review
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Reply from Simpson Travel

Dear ARL,

Thank you so much for your lovely review and for choosing Simpson Travel for the third time! We're delighted to hear that you had a perfect stay in Kefalonia and that Karen's support, and her thoughtful personal touches, helped make your holiday extra special. We truly appreciate your continued trust and look forward to welcoming you again on your next Simpson holiday!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

A special holiday to remember

Having just returned from a holiday on Corfu with Simpson Travel we have nothing but praise for the Company and its staff.

11 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Jes,

Thank you so much for your kind words. We’re delighted to hear you had such a special holiday in Corfu and truly appreciate your praise for our team. It’s always lovely to know our guests return home feeling so pleased and we hope to welcome you back again very soon on another Simpson holiday!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

This was honestly the most amazing…

This was honestly the most amazing holiday we've ever had.
We felt so well cared for by the entire team throughout our stay. Ketty was especially wonderful—always in close contact and full of great recommendations for places to visit. Marina, the housekeeper, was fantastic, and she and her partner prepared an incredible meal for a birthday celebration we arranged through Simpsons.

The villa itself was lovely—modern, spotless, and perfectly equipped with everything we needed.

I honestly can’t recommend it enough!

8 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Iz,

Thank you so much for your wonderful review.

We’re absolutely thrilled to hear that this was your most amazing holiday yet, that truly means the world to us. It's lovely to know you felt so well cared for by the team, and we'll be sure to pass on your kind words!

We're delighted the birthday celebration was a success and that the villa lived up to your expectations in every way. We look forward to helping you plan your next one!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

You’ll not be disappointed

Simpson Travel are an exceptional company. We’ve used them for years and have never been disappointed. You may be able to holiday cheaper but not with the attention to detail and level of care and service they give.

13 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Kym,

Thank you so much for your kind words and continued loyalty.

We’re truly grateful for your support over the years and delighted to hear that our attention to detail and level of care continue to make a difference to your holidays. It means a great deal to us that you’ve chosen Simpson Travel time and again and we look forward to helping plan more memorable holidays in the future.


Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpsons Travel is a company we trust.

Simpsons Travel is a company that needs to be trusted by its customers. My husband and I have found that the holiday accommodation they provide is always reliable and of high quality, and therefore we are very satisfied customers.

21 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Dpts,

Thank you so much for your kind words and trust in Simpsons Travel! We're delighted to hear that you and your husband consistently find our holiday accommodation reliable and high quality. Your satisfaction means the world to us, and we look forward to welcoming you on more Simpson holidays in the future!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Dreamy location

The quality of the simple accommodation with everything you would need especially the outside decking right over the sea. The location right on the beach with gorgeous scenery and plenty of restaurants. Our representative, Sophie. All were just fabulous.

11 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Jo,

Thank you so much for your lovely review! We’re so pleased to hear you enjoyed the dreamy location and the simplicity and comfort of your accommodation, especially the decking over the sea, which really is something special. It’s wonderful to know the beachside setting, local restaurants, and of course our fabulous representative Sophie all helped make your stay so memorable.

We’d be delighted to welcome you back for another relaxing Simpson holiday soon.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson Travel did everything well

Simpson Travel did everything well.
Simple really. Their staff, the accommodation and the local knowledge.
An easy, enjoyable holiday and an unforgettable experience.

4 May 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Peter,

We’re delighted to hear that everything came together to make your holiday easy, enjoyable, and truly unforgettable. It’s great to know our team, accommodation, and local knowledge made such a positive impression.

We’d love to welcome you back for another Simpson holiday soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

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