Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The simply health plan, enables me to have regular check ups in regard to dental and glasses. I change my glasses quite frequently thanks to Simply Health. The process of uploading receipts is so ea... See more
Company replied
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. T... See more
Company replied
After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health denta... See more
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Company details
About Simplyhealth
Written by the company
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessContact info
Andover, United Kingdom
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.4
Excellent
5K reviews
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Inconsistent
They Paid for one at home test kit then when I bought another based on the fact they had already settled, they refused to pay even though I had plenty of cover left. I emailed several times but just seemed to get automated replies saying you are not covered. I pay extra in each moth for an enhanced policy but I’ll be cancelling. Even if they had admitted they made mistake for the first settlement I may have felt a bit better but they set a president by paying up on one claim but not the other.
15 July 2026
Unprompted review
Reply from Simplyhealth
Hello Lesley Ann Brown,
I'm sorry to hear of your unhappiness with Simplyhealth regarding a recent claim. In order for us to investigate your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
I am going through difficult times and was…
I am going through difficult times and was confused about how to claim etc for my policy with Simply Health .
Katie was very helpful and understanding and went through process of creating an app,including explaining each stage.Was very patient and polite and professional at her job.
Thank you so much Katie.
4 August 2026
Unprompted review
Reply from Simplyhealth
Hello Divyesh,
Many thanks for leaving us a five star review following your interaction with Katie. I'm pleased to hear Katie was so helpful and understanding during your conversation. Both Katie and her manager are aware of your kind comments about her.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Live Chat gave Excellent Customer Service
Very quickly solved my problem with my Claim, which got fully Resolved in one call to the Live Chat-line, permitting Approval there & then, & saved the inconvenience of any further call back, which was much appreciated! Many Thanks!
4 August 2026
Unprompted review
Reply from Simplyhealth
Hi Elaine,
Thanks for leaving us a lovely five star review and I'm pleased your query was resolved so quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simplyhealth are simply the best
Simplyhealth are simply the best .
Easy to use and great value for money regarding professional health services . Fast and efficient payment and keep you updated at all times .
31 July 2026
Unprompted review
Reply from Simplyhealth
Hello Mrs Deirdre Broom,
Thanks so much for your great review. I'm so glad you're happy with the service we provide and that we're able to help support you with your everyday healthcare costs and needs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
It would be easier and quicker if I…
It would be easier and quicker if I could speak with someone.
31 July 2026
Unprompted review
Reply from Simplyhealth
Hello Paul,
Thank you for your review. Here at Simplyhealth we have a dedicated Customer Contact team ready to take any calls. The telephone number is 0370 908 3481 and the lines are open 9am to 5pm Monday to Friday.
All calls are initially answered by our digital call assistant who can respond to many queries. However, it will recognise if a caller needs or requests to speak to an advisor. Once your details are verified, you are transferred to the next available agent.
Kind regards
Esther
Simplyhealth
A simple chat to check how to claim…
A simple chat to check how to claim over multiple years was well received. The interaction was prompt and the service was good being provided accurate information was helpful as this was a chat! At the end I requested and received the transcribed chat.
31 July 2026
Unprompted review
Reply from Simplyhealth
Hi Dani,
Thank you so much for leaving such a lovely review. I'm really pleased that you found our chat feature so helpful and informative.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
100% Customer Service from Simplyhealth
100% Customer Service from Simplyhealth. They are always the same. I know I can reply on them completely. Thank you Emily for all your help.
30 July 2026
Unprompted review
Reply from Simplyhealth
Hi Patricia,
Thanks so much for your wonderful five star review and sharing your experience of Emily's assistance. Emily and her manager will be delighted to read your comments too.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
AutoSAM 1 minute
Was great apart from autuSAM said it would be 1 minute to transfer to an agent. Took a lot longer. After this tho it was all sorted in no time.
30 July 2026
Unprompted review
Reply from Simplyhealth
Hello Rei q,
Many thanks for your review. Due to varying volumes on the live chat feature, I can confirm that Simplyhealth have never given a timeframe or quoted one minute from leaving our digital assistant and an advisor taking over. You are advised that you are in a queue, please stay connected and someone will help you shortly.
I'm pleased your query was sorted out promptly once you were transferred.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Superb service and support as usual.
Superb service and support as usual from Simply Health.
Lorraine was amazing and so patient and was a tremendous help and sorted my errors in making multiple claims.
30 July 2026
Unprompted review
Reply from Simplyhealth
Hi Asker,
Thank you so much for your great five star review. It's lovely to hear you found Lorraine so helpful and patient in resolving your claims query. Lorraine and her manager will be made aware of your kind words.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Angela was very helpful and quick to…
Angela was very helpful and quick to respond with a answer to my query, very happy
29 July 2026
Unprompted review
Reply from Simplyhealth
Hi Mark,
Thank you for your lovely five star review about your interaction with Angela. I'm glad Angela was able to answer your query so quickly. Your comments have been shared with Angela and her manager to make them aware also.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I recently made a claim for lenses to…
I recently made a claim for lenses to my reading glasses and it could not have been any easier also very fast payment three days or so brilliant
2 July 2026
Unprompted review
Reply from Simplyhealth
Hi James,
Many thanks for leaving us a lovely five star review. I'm pleased you found our claiming process so easy and fast.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have been with Simply Health for the…
I have been with Simply Health for the last 30 or 40 years. Payouts are dealt with quickly. Overall it’s good value.
28 July 2026
Unprompted review
Reply from Simplyhealth
Hello Ann,
Thank you for your long standing loyalty to us and awarding us with five stars.
It's great that we've been able to help support you with your everyday healthcare costs over the years.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Georgia went above and beyond…showing great customer service
Georgia went above and beyond explaining why my query after several previous phone calls hadn’t been actioned.Shown great customer service skills and ensured payment would be actioned the same day.
28 July 2026
Unprompted review
Reply from Simplyhealth
Hi Erika,
Thanks so much for your amazing comments following your interaction with Georgia. It's wonderful to hear how happy you were with the service you received from her. Georgia and her manager have been made aware of your comments and I'm sure they'll both be equally delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
All my comments are well deserved for…
All my comments are well deserved for this Company
28 July 2026
Unprompted review
Reply from Simplyhealth
Hi Jacqueline,
Many thanks for your five star review and kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Had difficulty using website for cla…
Had difficulty using website for cla however it was caused by the latest Apple iOS update!
23 July 2026
Unprompted review
Reply from Simplyhealth
Hello Mr Plock,
Thank you for your five star review. I hope you were able to submit your claim ok following your device software update.
Please email us at customer.services@simplyhealth.co.uk with your name, date of birth and home post code if you do continue to experience issues.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Claim accepted and confirmation of payment within 3 working days
I submitted my claim and within two hours I received an email confirming that my claim had been approved and that I would receive payment direct to my bank account within 3 working days
27 July 2026
Unprompted review
Reply from Simplyhealth
Hello Gil,
Thank you so much for sharing your recent claiming experience. I'm glad that you're happy at the speed in which your claim was paid. Thanks also for the 5 stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic help
Fantastic help, clear approach and explanation. Couldn't have been more helpful.
27 July 2026
Unprompted review
Reply from Simplyhealth
Hello Mrs S Johnston,
Many thanks for your wonderful five star review. It's lovely to hear you received the level of service we strive to provide.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Iam absolutly all in awe of the way…
Iam absolutly all in awe of the way Katie treated me with absolute care and kindness during my conversation today with ASymply Health Kind. Ragards David Ratcliffe.
27 July 2026
Unprompted review
Reply from Simplyhealth
Hi David,
Thanks so much for your amazing review about the way Katie treated you. I'm so pleased to hear of the care you were given. Katie has been made aware of your comments along with her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Adding to the one star reviews
Adding to the one star reviews tally. Reported to customer service that instead of listing previous years' unclaimed entitlements my account was showing 'not covered'. Error was acknowledged but no correction as yet and I somehow doubt I am the only one affected. Previous claims not made earlier as there was a system glitch for submitting receipts! Please do not respond by asking me to contact customer services (again), just sort it.
21 July 2026
Unprompted review
Reply from Simplyhealth
Hello JP,
I'm sorry to hear of the issues you've experienced. If you do still have any outstanding claims please email them to customerrelations@simplyhealth.co.uk along with your name, date of birth and home post code. We can also investigate what has happened and hopefully resolve your concerns once and for all.
Kind regards
Esther
Customer Relations
Simplyhealth
I had a GP consultation with a Dr Maples
I had a GP consultation with a Dr Maples and it was a really good experience. He understood and helped me with my concerns and put my mind at rest. Many thanks to him and to simply health.
24 July 2026
Unprompted review
Reply from Simplyhealth
Hi Elizabeth,
Thanks for sharing your experience of using the GP service element of your health plan. I'm glad the consultation went so well for you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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