SimplyFixIt Reviews 

452
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the fast, efficient, and professional service delivered by the friendly and knowledgeable team. Many people note that repairs for older laptops, phones, and tablets are handled expertly, often saving money compared to purchasing brand new replacements. Buyers of reconditioned devices also share positive feedback regarding data transfers and clear purchase guidance. Some reviewers were not happy with customer service interactions and certain post-repair device settings. A few consumers noted encountering unhelpful staff behavior, difficulties navigating updated software features, and unexpected shop closures. These individuals mentioned feeling frustrated by a lack of acknowledgement and less satisfactory device changes after service.

What people talk about most

Service

Customers expressed great satisfaction with the service, consistently praising the quick turnaround times and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as very helpful, friendly, and... See more

Product

Clients share ambiguous opinions on product offerings, often praising the reasonable costs for refurbished... See more

User experience

Reviewers mention positive feedback about user experience, expressing satisfaction with clear and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received clear advice that a faulty laptop was beyond economic repair. My attention was drawn to the company's website and computers in stock, for sale. I was affirmed in my choice, and my chosen ne... See more

Rated 5 out of 5 stars

really helpful, honest about what I needed (ie not saying I need a whole lot of stuff that I don't need) - proper understanding of Mac (another repair centre said whole new battery - 2 weeks) SimplyFi... See more

Rated 5 out of 5 stars

I needed a new battery for my rather old MacBook Pro. The age was thankfully no problem. The new battery was fitted very promptly for a fair price, and I got it back within two days. The staff were ve... See more

Rated 5 out of 5 stars

Excellent service as always from Simply Fix it , I would rather make the trip up to Brunsfield than trust other operators in this area. My phone was fixed in 20 minutes to remove the end of a lighteni... See more


Company details

  1. Computer Repair Service
  2. Computer Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

We Fix Computers, Apple Macs, iPhones & iPads. Based in Edinburgh and Glasgow. Apple Certified Technicians. Microsoft Certified Technicians. Official Samsung Repair Centres.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(452)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Great support when choosing a new computer for our business. Brian was very knowledgeable and ensured all data was transferred over on a weekend with no impact to our business. Superb service.

12 August 2024
Rated 1 out of 5 stars

Used the branch in Dalkeith

Used the branch in Dalkeith. The Technician (if you could call them that as he didn't see to have a clue) was surly and disinterested. I noticed that their windows have a metal pull down shutter for when the shop is closed. I can only imagine is to stop disgruntled customers from hurling a half-brick through their window!

6 August 2023
Unprompted review
Rated 5 out of 5 stars

PC Upgrade

Was given an offer to have PC upgraded to Windows 11 so accepted. Handed in and received it back the following day. Very impressed with the speed that the necessary was done.
Convenient opening hours and, for me, the shop is easy to get to with parking, if needed, nearby.
This is where I'd go for anything PC related that I couldn't resolve myself.

3 May 2024
Rated 5 out of 5 stars

Total Recovery

I had a great experience when my hard disk crashed and I was faced with a blue screen "INACCESSIBLE BOOT DEVICE". The technician was fast, efficient and courteous. He first recovered all my data (which I thought I had lost) then reinstalled a fresh operating system over the corrupted one. I have used them 4 times before and had great results. I will be back.

23 April 2024
Unprompted review

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