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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and professionalism. Many people appreciate the exceptional customer service, noting the team's willingness to go the extra mile and their polite, understanding approach. The user experience is frequently described as smooth and efficient, with quick response times being a significant positive. Consumers particularly value the convenience of home visits and the clear explanations provided by the technicians. Reviewers are impressed with the promptness of the service and the effective resolution of their issues, often mentioning that their devices were repaired quickly and returned in perfect working order.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being polite, helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process seamless, with... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my desktop computer from Device Doctors on recommendation from a family member. Since then I have enjoyed using it with no problem until invaded by a scammer. A visit from one of Device Do... See more

Rated 5 out of 5 stars

Graham and his team were friendly, professional and managed to collect, fix and return my laptop within a week - got all my files back and it's working perfectly. They're incredibly efficient and trus... See more

Rated 5 out of 5 stars

Available to help as soon as I made the call. Expert was absolutely excellent. Took away all the stress & resolved the issue in an efficient & timely manner. How nice to be able to contact a helpful p... See more

Rated 5 out of 5 stars

Device Doctors give a Great service , prompt, helpful in every area, from supplying a PC to setting up, upgrading, and technical help and advice when and where needed. They are always willing to go... See more


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Computer Support and Service Company

Written by the company

Device Doctors are a mobile, tablet and computer repair service that are changing things. Instead of having to go all the way to the shop, we come to you in our fully kitted out van and can repair any problems that you may have on site. We believe in that the work we perform will not be beaten on quality. If you have a broken device, send us a message or book online on our website. We’ll have you texting in no time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

My computer was refitted with a solid state drive and when I tried to use one of my programs I was unable to open it. But Graham talked me through the process and linked his screen to mine so he was able to solve my problem very quickly!

A delight to deal with Device Doctors - I’ll be back.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Device Doctors Tom and his team have helped us with our business emails and with updating and setting up our computers always a great friendly service . We have also used them for IT issues. I would recommend this company.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Very fast response time and able to sort the issues out remotely in my case and very quickly.
Always polite and helpful - great team.
Very patient with techno-phobes!!!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient, friendly and professional. Altogether a great expert with a 12 month guarantee too. Thank you Charlie

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Laptop fan issue

The team responded to my enquiry quickly inviting me to come in to their office when it suited me to look at the laptop. When I took my laptop in they diagnosed the issue there and then and gave me a price to fix it. They ordered the part, called me when it was in and fixed it as soon as I dropped it off!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with this service

When my very old PC suddenly turned up its toes and all my data was inaccessible, Charlie of Device Doctors saved the day. He collected the PC and managed to retrieve the data which I opted to be transferred to a new PC after he explained the options . The previous data organisation was preserved and he delivered the new PC to me. Charlie explained what was happening, what the costs and timescales were and answered all my questions. I am now able to pick up where I left off and am very grateful.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

File recovery

I was delighted to find a business prepared to serve small IT users. They were incredibly helpful and i will certainly use them again

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Device Doctors

I would highly recommend this company after taking my laptop to a couple of agents in London who wanted to take the easy route and format the hard drive after a malware and driver problem where I lost access to Windows and MS Office
Both Charlie and Grahame provided a very personal service visiting you at home . I have my computer back now all working fine
Device Doctors Chichester- fourth emergency service 😄

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Device doctors responded promptly to my…

Device doctors responded promptly to my enquiry about a PC repair, gave a clear explanation of my options, made a clear evaluation of the merits of either repairing an ageing machine and the costs in doing so vs the cost to purchase a new guaranteed more modern one at a price comparable to the risky repair. I left within about an hour with full data transfer onto a new guaranteed and faster machine

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient, helpful and friendly service

I had a bad experience with some spam, and I was able to take my device into Device Doctors the next day. The service was excellent, prompt, friendly and reassuring. I can totally recommend them without hesitation.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and Professional

I've used this company a couple of times now and on both occasions been very happy with the service they provide. They let you know what time they can attend and keep you updated at each stage. They are extremely professional offering good advice and are happy to answer any concerns or queries you may have. I can thoroughly recommend them, a great team.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Device Doctors, Above and Beyond…

The guys at Device Doctors went above and beyond in the repairing of my laptop. They acted speedily in identifying that the problem was in danger of causing a risk of fire with overheating. They clearly explained the potential issue, and they were correct. On completion of the rebuild, ensured all software was reinstalled and working correctly before i took it home.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Came to my home to fit a new battery on my MacBook. Didn't seem to charge more for this service which was far more convenient for me than dropping my MacBook off at a repair shop.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Friendly and very helpful on sourcing the best laptop to suite my requirements and coming to my home to set it up.

16 February 2026
Unprompted review

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