Simplifydigital Reviews 

I spoke to a young Man called Rob he explained everything, he was a real nice polite young Man, took the time to run through it all again, thanks Rob huge help they should be proud of your good mannerism, Mo

If there was an option for 0* they would have got that! I was promised a £100 voucher when I signed up to sky via simplify digital I was told after a month I would receive it in the post it's now been 4-5 months and still no voucher I have phoned a number of times in between and every time the colleagues have been so rude, smug, unfriendly and not at all helpful, one lady was laughing with one of her colleagues whilst she thought she had put me on hold. I felt I was treated with such disrespect! I wouldn't recommend this company to my worst enemy! Customer service is the worst I have ever experienced!

I phoned Virgin to cancel my current package & then they transferred me to simply digital. The man I spoke to was called Chris & he was friendly,helpful & explained everything clearly & in detail. I was very happy with the service offered. If the Sky setup & installation goes as well I will be delighted.

Had a cold call to swop from BT, I listed to the deal and was told if swop to sky I would keep my @btinternet email address for free and for ever. I asked are you sure and a manger from call centre came on called "Charlie" and agreed it was the case but I must sign up today as the deal is today only ??. I asked who the company was this took about ten questions as the operator told me a different company name and the manger confirmed it was this cowboy out fit. They wanted my card details and promised me an email to confirm who there were. As I said would you give your details to staff who don't know the company name. I had a speed test completed on my line - ummmmm.
I contacted BT, who confirmed this form was miss selling to gain a sale as you have to pay every month to keep your BT emails - fair point. I then called sky who also agreed they were miss selling as the line test was made up to make it look like BT were slow. He also agreed you have to pay to keep your old email address, he also said they have given you 1tb box and to go with 3 multi box you need a 2TB he said the price was £44 more per month than going direct to sky and they were lying and miss selling just to get a sale ! - shocking please don't use them !!!

I was conned by the sales agent to sign up with them. They said signing up with them will save time, more efficient because I didn't have to call the vendor or other third parties and save money. In my case, unfortunately none of those applied.

I didn't save money because when I signed up Talk Talk had an offer of free installation while the monthly subscription was the same either I signed up directly or through them. I suppose since I was already on the phone I signed up with them anyway. Besides as they said, I didn't have to liase with the vendor or any other parties.

They sent the router to the wrong place, when I called them to change, they said it's not his job and I had to call other number within simplifydigital. I called the number and received the same response, he said it's not his job and I had to deal with directly with Royal Mail and the vendor - Talk Talk.

I got very frustrated to contact them, I sent a note and the response was simply just sorry without trying to find out what the problem was.

It was clear that this company was a scam company. They just want to sell, to collect their commission and move on while having customer service was just an act because these people were not trained to solve problems or to help customer but simply to dodge the customer from logging the complaints.

Please think twice before you divide to use them as there is no added benefit if not simply a waste of time.

The service I received today from lianne was outstanding, she was very friendly and very helpful. The call was a pleasant experience and feel as if I got a great deal.

Thank you

A very help full friendly lady helped me get a good deal from Sky. She guided me through the process of moving and if the rest of the switch goes as well I will be very happy.

contacted Simplifydigital on the 9th Nov. was given 23rd Nov as installation date from Virginmedia. No one came. Both companies blamed each other that the order had been cancelled. I signed the contract for £31.25 but on 26th Nov received an email £53 . The landline was not installed until 10th Dec. Had no landline from 26th Nov. Emailed and rang Simplify digital on numerous occasions to be ignored. false promises been made. Company doesn't care. My mum passed away few weeks ago Did not need this. I was with Talktalk for 13 yrs. Regret contacting Simplify digital . Will be contacting CISAS again as advised by C.A.B

Called this evening to enquire about broadband for our new home and I was outstanded by the service from Mike Roberts. Such a lovely guy, really helpful and genuinely cared. The best over the phone sales experience I've ever had. Such a good idea that they can act on behalf of different companies and that gives a true feel of increased value for money. To be honest, I wouldn't care if I was paying more for my broadband as the service was just that good!

I ve got sky contract through simplifydigital.co.uk. on the phone they said I will be charged £10 setup fee. Checked my account and they took £89 instead of £10. Phoned them up, they put me through to billing team, once I ve explained what the situation is, they said its installation fee and cut me off!!! terrible customer service and they are hiding costs.

i ordered home broadbrand with virgin media from simplifydigital . i got an installation date on tuesday 25 oct. i call them today th 25 oct. to ask when they are coming. and i was now told that the installation date is set to the 4th nov.

i had to call 3 different apartments and explain them the same thing over and over again, they ask me for account number/password. but i was never provided one, they only give me a ref number and a telephone number.. i used 1-2 hrs to find out that the date was changed or not the one we agreed on.

they diden really give a f

between, calling the techinal issue apartment sets you in que for ages.
calling the sales team. get you threw direct.

they also forgot to mention that i had to pay a 50£ installation fee.
even do i asked if there was any extra fee. and he replied n

i wouldn't recommend buying any product from this site.