Simplelife Mobility Reviews 

206
•
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Tried to con my elderly mother ordered a chair phone said the could not deliver but promised an instant refund. Never did it and now messing her about and really stressing her out. Scam on line store... See more

Rated 2 out of 5 stars

Disappointed at the web site, I purchased a three wheeled electric scooter for my wife going by the one advertised on there web page, but the scooters handle bar were different to the one received,... See more

Rated 2 out of 5 stars

Ordered some Sandpiper slippers (pale blue with white flowers as featured on their website) and paid extra for next day delivery. Had no order confirmation by email so had to call to chase the o... See more

Rated 1 out of 5 stars

I ordered a mobility scooter for my wife online on Saturday 8th Sept its now 25 Sept & no scooter. I have phoned simplelifemobility 4 times and their delivery company HDD 2 times. Simplelifemobility h... See more

Company replied

Company details

  1. Mobility Equipment Supplier
  2. also in
  3. Hospital Equipment and Supplies Store
  4. Physiotherapy Equipment Supplier

About Simplelife Mobility

Information provided by various external sources

Simplelife Mobility has one aim: to make buying the mobility products you need as simple as possible.

That promise begins with this website. We think that you will find it much easier to use than other mobility websites and that you will be able to find what you need quickly.

We're always on hand to answer any questions you have on our products, whether it's about colour, size or price. Our telephone lines are open 24 hours a day, seven days a week. Just call 0800 978 8907

We think that once you've tried Simplelife Mobility you won't want to go anywhere else. After all, everyone wants a simple life!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(206)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Web Page

Disappointed at the web site, I purchased a three wheeled electric scooter for my wife going by the one advertised on there web page, but the scooters handle bar were different to the one received, plus the free delivery in fairly large print of up to 3 working day's, mine was delivered in 7 day's, had I have known it was going to take so long I would have paid the £7.49 next day delivery charge.
Staff were polite when I phoned but I do think Simplelife Mobility should look at there advertisements.
FJC.

25 May 2015
Unprompted review
Rated 5 out of 5 stars

Simplelife Mobility

I recently purchased a second hand wheelchair, which was missing its
foot rests. I contacted Simplelife Mobility and spoke to a very helpful young
lady named Missie. She located the parts I needed, told me the price
which was very reasonable and included post and packaging. Within
three days the feet had arrived and my friend fitted the. Now I am ready
to visit new pastures in my chair.
I would award Simplelifd Mobility 10 out of 10.

19 May 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant

Excellent service, quick delivery and great price would recommend to others!

19 May 2015
Unprompted review
Rated 2 out of 5 stars

Not as described

I recently purchased a leather recliner chair from this company after checking with them that it was leather and not plether I was sent a plether chair which the delivery driver unpacked and removed the pallet which it was sent on I was out at the time I e mailed to complain I was told they wouldnt accept a return without a pallet and I would have to pay to return it without said pallet which the driver had took away with him,I explained that the goods werent as advertised he repeated that they were so basically I was stuck with a plether chair

8 May 2015
Unprompted review
Rated 5 out of 5 stars

top class product bought at a fair price from a knowledgeable,helpful supplier.

Contacted the supplier by phone and was given honest advice about which power chair would be most suited for my wife's needs.
Went to the shop the following day and spent 2 hours discussing the pros and come of various machines before choosing and collecting the chosen power chair.
I have had the chair now for 5months and am most impressed with the performance.

4 May 2015
Unprompted review
Rated 5 out of 5 stars

Wheelchair parts supplied virtually overnight !

Contacted Simplelife Mobility as referred to by Z - Tec the wheelchair manufacturers and was glad to be told the castor wheels were still on stock and were dispatched the same day. That was on a Friday and when I got into work on the following Monday they had been delivered ! Mum is now mobile again !

2 May 2015
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!!

I recently purchased a wide heavy duty wheelchair and the product has been faultless. 10 out of 10 service and delivery.

1 May 2015
Unprompted review
Rated 4 out of 5 stars

Good communications and swift service

I bought a lightweight rollator for outside use. It was delivered within 48 hours. Three months later one of the wheels broke. I rang them and they told me they would send a replacement one once I had given all the relevant information about the rollator. Remember to keep your paperwork when you buy.
The new wheel arrived within 24 hours. My husband replaced it and I was up and running within hours. Fantstic.

1 May 2015
Unprompted review
Rated 5 out of 5 stars

excellent service

very fast efficient services can not fault them in anyway , i will highly reccommend SimpleLifemobility to everyone

1 May 2015
Unprompted review
Rated 5 out of 5 stars

i have been very pleased with what i have bought so far of you thank you

i found that when i have bought the items, you have been very polight and helpfull to me, my husband is very pleased with all the items he can now be a bit more independent thank you .

10 November 2013
Unprompted review
Simplelife Mobility logo

Reply from Simplelife Mobility

Many thanks for taking the time to review Simplelife Mobility and we are pleased that you received good customer service from our team. We hope your husband enjoys being more independent

Regards
The Simplelife Team

Rated 5 out of 5 stars

Cheap and very cheerful

We found this wheelchair and thought that it was to cheap to be any good. Looked at the other reviews and decided to go ahead and purchase. Really impressed with look and condition of the chair. Well worth the money and mum is now able to go with us on shopping trips etc it has been the best £80 ever spent!

9 November 2013
Unprompted review
Simplelife Mobility logo

Reply from Simplelife Mobility

Many thanks for taking the time to review Simplelife Mobility and we are pleased to hear that you feel the wheelchair represents good value for money and that it is easier for your Mum to get out and about

Regards
The Simplelife Team

Rated 4 out of 5 stars

Product Won Warehouse Lost.

Ordered 4 items 4 arrived in 2 deliveries less than 24 hrs - impressive.
2 items correct - Blue Rollator and Wheelchair cushion.
2 items wrong - Red Wheelchair (rec'd Blue) 24" Grab Rail (rec'd 36")
Returns system sort of worked eventually and all corrected.
Could have done without the hassle but no one died !!
Problem is Vendor, Supplier and Delivery rely on an individual picking the right items.
Rushing on a Friday afternoon I guess.
All products were in good order and well made - would recommend.
Assembly instructions for Rollator could be better and fixings with the grab rail would have helped.

9 November 2013
Unprompted review
Simplelife Mobility logo

Reply from Simplelife Mobility

Many thanks for taking the time to review Simplelife Mobility. We were sorry to hear about the mix up with your order but pleased it was ultimately resolved to your satisfaction. We will also pass on your comments regarding better instructions for the rollator and grab rail

Regards

The Simplelife Team

Rated 5 out of 5 stars

excellent service

after ringing the company, I received excellent advice and service Goods were delived after 2 days.

9 November 2013
Unprompted review
Simplelife Mobility logo

Reply from Simplelife Mobility

Many thanks for taking the time to review Simplelife Mobility. We were delighted to hear how pleased you were with the advice and service received.

Regards

The Simplelife Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look