Simplelifehomes Reviews 

2,135
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 503 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, polite, and responsive throughout the entire application and moving process. People often mention that the team goes above and beyond to answer questions and make securing a new home completely smooth and stress-free. Some reviewers were not happy with communication difficulties, noting long waiting times on the phone and recurring delays when trying to contact support. A few other people also felt that maintenance repairs took far too long to be resolved or sometimes received no proper response at all.

What people talk about most

Staff

Clients share positive opinions on staff members, describing them as approachable, professional, and always... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the helpful... See more

Customer service

Users describe ambiguous interactions with customer_service, noting a stark contrast in their experiences.... See more

Response time

Reviewers express mixed feelings regarding response times, highlighting significant inconsistency. While many... See more

Location

Reviewers highlight ambiguous aspects of location with contrasting experiences regarding property access and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these tw... See more

Company replied

Rated 5 out of 5 stars

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to r... See more

Company replied

Rated 5 out of 5 stars

Amber has been so helpful and speedy with our requests and application. Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered q... See more

Company replied

Rated 5 out of 5 stars

We are living at simple life homes for 6 years. Living at simple life homes property is such a wonderful experience. The property is beautiful,high end and very well maintained. Any issues , we exper... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Housing Complex
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Developer
  6. Short Term Apartment Rental Agency

Written by the company

Simple Life offers beautifully finished new homes to rent and aims to offer residents total peace of mind. With support from housebuilding partners, the government and investment, Simple Life is providing a higher standard home and service within the rental market. In previous years, people looking to rent have had a limited choice of high standard homes teamed with a professional service and long term options, particularly when looking to rent a house. Simple Life provide the perfect solution outside of city centres with close links to everything residents need for work, leisure and relaxation. Catering for all life stages, Simple Life has one bedroom apartments to five bedroom family homes, residents can rest assured that the modern properties are designed to suit their lifestyle, helping them enjoy the ultimate in flexibility and freedom.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(2,135)

489 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Emma at…

I had a great experience with Emma at Simple Life Homes. She was friendly, helpful, and made everything really easy from start to finish. Nothing was too much trouble, and she always took the time to answer my questions.
You can tell she genuinely cares about her customers she’s a real asset to the team. Highly recommend.

28 April 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share your experience. We are delighted to hear that Emma provided such friendly, helpful, and attentive support throughout your journey with Simple Life Homes.

It is particularly rewarding to know that she made the process straightforward and took the time to address all of your questions. We strive to deliver a high standard of customer care, and your feedback highlights this perfectly.

We greatly appreciate your recommendation and will ensure your kind comments are shared with Emma. Thank you again for your review.

Rated 5 out of 5 stars

Very happy with my experience with…

Very happy with my experience with Simple life homes especially with Emma she was very helpful getting back to me! Very quick with responses! would recommend!

22 April 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your positive feedback. We are delighted to hear that you had a very good experience with Simple Life Homes and that Emma was able to provide helpful and responsive support throughout.

Rated 5 out of 5 stars

Way faster than expected!

Moving house can be a headache, but Simple Life has made it surprisingly easy. The application was very intuitive, and the turnaround was way quicker than I thought it would be. James was great to deal with and managed to get us a viewing slot that actually worked for us, rather than making us jump through hoops. Really impressed with the service so far!

5 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your fantastic feedback. We’re so pleased to hear that your experience with Simple Life has made the moving process feel easier and more straightforward.

We really appreciate you taking the time to share your experience and are delighted you’re so impressed with the service so far.

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience interacting with them. James at simple life homes was very cordial and professional. Nicest experience by far.

5 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your kind feedback. We're delighted to hear you had such a positive experience.

We really appreciate you taking the time to share your experience with Simple Life Homes.

Rated 5 out of 5 stars

James was very helpful and informative…

James was very helpful and informative and no problem helping us out with our issue he actually said to us if you have issues I'm just a phone call away and I'll do my best to resolve whatever issue your experiencing thank you again James five stars to you.

5 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely feedback. We're so pleased to hear that James was helpful, informative, and reassuring in supporting you with your issue.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

James has made the start of my rental…

James has made the start of my rental search so much smoother. He’s been incredibly responsive and professional while guiding me through the application. Really grateful for his support during this process and would happily recommend him to others.

1 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your kind feedback. We're so pleased to hear that James has made the start of your rental search smooth and stress-free.

We’re grateful for your recommendation and look forward to continuing to support you throughout the rest of your journey.

Rated 5 out of 5 stars

Very quick at getting back to you after…

Very quick at getting back to you after applying already moved to holding my plot in space of a few days.. James was the gent who helped me along the process cannot wait to move in with them.

5 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your wonderful feedback. We're delighted to hear how quickly everything progressed for you and that the process has been smooth so far.

Congratulations on securing your new home!

Rated 5 out of 5 stars

Great service

I spoke to Amber to arrange my viewing, she arranged it very quickly with no fuss. Amber was really helpful and friendly, and has also checked in since to see how it went. A gentleman named Callum showed us around the property and answered any questions I had.
Everyone I’ve dealt with so far has been excellent.

28 April 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your kind words. We're really pleased to hear that Amber was able to arrange your viewing quickly and that she made the process easy and stress-free for you.

We’ll also pass on your feedback to Callum, he’ll be glad to hear that you found the viewing informative and that all your questions were answered.

We truly appreciate your feedback and are glad you’ve had such a positive experience with the team so far.

Rated 5 out of 5 stars

We’ve now lived in this home for a…

We’ve now lived in this home for a year, and it has truly been a wonderful experience. From the beginning, everything has felt simple, comfortable, and easy—exactly what you hope for in a place you call home.

The house itself has been a joy to live in. It’s well-kept, peaceful, and has given us a real sense of stability and happiness over the past year. We’ve been able to settle into a routine and enjoy a simple, relaxed way of living here, which we really value.

Simple life has also been great—approachable, responsive, and respectful. Any questions or small issues have always been handled quickly, which has made a big difference in how comfortable we feel.

Overall, we genuinely love living here and feel very lucky to have found this home. It’s been a positive experience all around, and we look forward to continuing our time here.

2 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share such thoughtful feedback, we’re so pleased to hear how positive your experience has been over the past year.

We’re really glad our team has been able to support you along the way and respond quickly whenever needed. it makes all the difference.

It means a lot to hear how much you enjoy living here, and we’re grateful to have you with us. We look forward to continuing to make your experience just as positive moving forward!

Rated 5 out of 5 stars

Booking a viewing

Called up to book a viewing and assistance from James, was so clear, easy and straightforward

1 May 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for your feedback, Charmaine.

Rated 5 out of 5 stars

James was incredibly helpful in finding…



James was incredibly helpful in finding us a rental property and guiding us through the initial application. He was responsive, professional, and made the whole process much easier. We appreciated his support and would happily recommend him to others.

1 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely feedback! We’re so pleased to hear that James was able to support you throughout your search and make the application process feel straightforward and stress-free.

We really appreciate your recommendation and wish you all the best in your new home, please don’t hesitate to reach out if you need anything further!

Rated 5 out of 5 stars

Spoke with James today who was kind and…

Spoke with James today who was kind and considerate on the call. He also provided enough information to assist me in my search.

1 May 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for taking the time to leave a review, Richard.

Rated 5 out of 5 stars

Hilton Park

My new home is beautiful and everything we expected. All staff i dealt with were very nice and helpful and nothing was to much trouble.

24 April 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear. Thank you so much for sharing your experience, Anna.

Rated 5 out of 5 stars

House application

Just applied to rent a house in Middlesbrough and the application process was smooth and straightforward.
Huge thanks to Amber Roban for her valuable help and quick responses to all my queries.

29 April 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for your review, Ahmed!

Rated 5 out of 5 stars

From the moment I first made contact…

From the moment I first made contact everyone and everything was professional and also friendly. Communication brilliant and the property is just perfect for our needs.
Well done all!

1 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your review, Darren! We're delighted to hear this. All the best in your new home.

Rated 4 out of 5 stars

Great staff, not so great wait times

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these two!

My only downside is that you have to go through enquiries line to get information otherwise you’re on hold for over an hour.

1 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to leave a review, Dana! We appreciate your honest feedback. We're dealing with a high volume of enquiries but we will work on reducing the wait time for customers.

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