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SIG Roofing Reviews 

356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, often described as friendly, knowledgeable, and always going the extra mile to assist. The service provided is frequently praised as first-class, with many appreciating the efficiency and dedication in fulfilling orders and offering technical support. People also commend the wide range of products and reliable delivery, ensuring materials arrive on time and as requested. However, some people mentioned issues with staff training and product knowledge, feeling certain individuals were less helpful or avoided work. A few others also felt customer relations were not always great, citing unencouraging replies or zero customer service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpfulness and... See more

Product

People report positive experiences with product, consistently praising the excellent range and quality of... See more

Delivery service

Clients share positive opinions on delivery service, with many praising prompt and on-time deliveries, often... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shannon at st ives branch in Cambridgeshire has really transformed your experience at SiG. Very helpful and sees your project till the end. Nothing is ever too much trouble and makes you feel you wan... See more

Company replied

Rated 5 out of 5 stars

We have been doing business with Portsmouth SIG over the last five years and couldn't praise this branch enough. All of the gents are polite, respectful and always go the extra mile. we would like to... See more

Company replied

Rated 5 out of 5 stars

The team at SIG in Aintree always provide a first class service. Lewis always tries his best to source whichever products we need, even from other branches if necessary & arrange deliveries on time.... See more

Company replied

Rated 5 out of 5 stars

Every person I dealt with at SIG, from Branch Manager to Delivery Driver, was completely positive and helpful - nothing was too much trouble. Calls were always returned in a timely manner. One of the... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Roofing Contractor
  3. Solar Energy Equipment Supplier

Written by the company

If you’re looking for a roofing partner that delivers reliability, choice, and support, we offer one of the most comprehensive solutions in the industry. With over 40,000 roofing products in stock, we give you unbeatable variety - whether you’re working on a small residential repair or a large-scale commercial project. Our range includes trusted top brands sourced directly through our nationwide network, ensuring consistent quality and dependable supply. We operate specialist branches dedicated to pitched, flat, commercial, industrial, and solar roofing, meaning you always get tailored expertise for the exact type of project you’re managing. To keep your schedule on track, we provide flexible delivery options, including next‑day delivery on many items, so materials arrive when and where you need them. To support confident planning and accurate budgeting, we offer a FREE estimating service, helping you cost your work quickly and precisely. Plus, our sample and matching service ensures that every product aligns perfectly with your project’s requirements - no guesswork, no compromises. Whether you’re an independent tradesperson or managing major builds, our flexible cash and credit accounts are designed to fit the scale and flow of your workload. Ultimately, we’re here to make every roofing project simpler, smarter, and more successful.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

356 reviews

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4.7

All reviews

(356)

303 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered my material over the phone

I ordered my material over the phone so my roofers could carry on straight after the joiners, the lady on the other side knew more about what I wanted than I did, which was very useful. We sorted everything out and I asked for delivery as soon as possible which was just 2 days. I made an off the cuff remark saying I had left it late and could do with it the following day. A couple of hours later I got a call from the lady and she said I could have it the following day if I wanted it. It was delivered the following day as promised on time.

16 July 2026
SIG Roofing logo

Reply from SIG Roofing

Hiya, We are so pleased to hear about your positive experience with us! It's wonderful to know that our team could assist you effectively with your order and even accommodate your urgent delivery request. We always strive to provide helpful and efficient service, and we're glad we could meet your needs so promptly. Thank you for sharing your kind words.

Thanks, Sophie

Rated 5 out of 5 stars

Shout out to Kay at SIG Braford

I have to give a shout‑out to Kay at SIG Roofing Bradford because she has been amazing. She’s so helpful, and genuinely nothing is too much trouble for her. I came in knowing next to nothing, and she patiently explained everything, breaking things down in a way that actually made sense.

Her follow‑up has been fantastic, too — she didn’t just point me at products, she helped me choose things that fit the look I wanted, which I really appreciated. From the very first time I walked in, I felt completely at ease. As a woman who can sometimes feel a bit out of place in trade environments, I was met with respect, kindness, and understanding.

SIG Bradford is brilliant — highly recommend.
Thanks again - Jo at Projet!

7 July 2026
Unprompted review
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Reply from SIG Roofing

Hi Jo,

We are so pleased to hear about your positive experience with us, and specifically Kay. It's wonderful to know that our team provided you with such helpful and respectful service, making you feel completely at ease. We always aim to ensure everyone feels comfortable and well-informed, and your feedback truly highlights our commitment to that. We appreciate you sharing your kind words and high recommendation.

Thanks, Sophie

Rated 5 out of 5 stars

Quality at competitive prices

Offers quality products at competitive prices. Good range of products. Staff are very knowledgable and helpful

15 July 2026
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Reply from SIG Roofing

Hiya! Thank you for your wonderful 5-star review! We are delighted to hear that you appreciate the quality and range of our products, as well as our competitive prices. It's also fantastic to know that our team provided you with knowledgeable and helpful service.

Thanks, Sophie

Rated 5 out of 5 stars

Lewis Branch.

Had exactly what i needed and great service. Staff were friendly had more than helpful

14 July 2026
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Reply from SIG Roofing

Hi Albert,

We are thrilled to hear that you found exactly what you needed and received such great service! It's wonderful to know our staff were friendly and helpful. Thank you for your kind words.

Thanks, Sophie

Rated 5 out of 5 stars

SIG Aintree, Liverpool

The team at SIG in Aintree always provide a first class service. Lewis always tries his best to source whichever products we need, even from other branches if necessary & arrange deliveries on time.
They're a great team to deal with

10 July 2026
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Reply from SIG Roofing

Hi Mike,

We are so pleased to hear about your positive experience with our team. We always strive to provide first-class service and are glad we met your expectations. Thank you for your kind words!

Thanks, Sophie

Rated 5 out of 5 stars

Extremely knowledgeable staff

Extremely knowledgeable staff, always friendly and happy to help. Excellent range of products and definitely my go to company for roofing products.

10 July 2026
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Reply from SIG Roofing

Hi Louisa,

We are so pleased to hear that our team's knowledge and helpfulness have made a positive impact on your experience. It's wonderful to know that you appreciate our product range and consider us your preferred choice for roofing products.

Thanks, Sophie

Rated 5 out of 5 stars

very good as always

very good as always

9 July 2026
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Reply from SIG Roofing

Hi Darren,

We're so glad to hear you consistently have a great experience with us. Thank you for your wonderful feedback!

Thanks, Sophie

Rated 5 out of 5 stars

Very knowledgeable and helpful staff…

Very knowledgeable and helpful staff and good prices.

9 July 2026
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Reply from SIG Roofing

Hi Jez,

We're so pleased to hear that you found our staff knowledgeable and helpful, and that you appreciated our good prices. Thank you for your wonderful feedback!

Thanks, Sophie

Rated 5 out of 5 stars

Excellent service as usual.

Excellent service as usual.

8 July 2026
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Reply from SIG Roofing

Hiya! We are so glad to hear that you consistently receive excellent service from us. We truly appreciate your kind words!

Thanks, Sophie

Rated 5 out of 5 stars

Great service

Great service

1 July 2026
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Reply from SIG Roofing

Hiya! Thank you so much for taking the time to share your review. We appreciate your feedback.
Sophie

Rated 1 out of 5 stars

I have written to you 3 times with no…

I have written to you 3 times with no response.

Constant generic emails filling up my inbox but zero customer service.

27 June 2026
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Reply from SIG Roofing

Hi Roslyn,

Thank you for your feedback. I have passed your review on to our Oxford team and they'll get in contact to discuss further.

I have also asked that you are removed from the SIG Roofing email database so you won't continue to receive lots of email updates.

Thanks, Sophie

Rated 5 out of 5 stars

Dudley branch on Pedmore road

Dudley branch on Pedmore road, excellent experience at all stages, fantastic staff, knowledgable and helpful.

25 June 2026
Unprompted review
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Reply from SIG Roofing

Hiya! We're so glad you had an excellent experience at our Dudley branch! Your kind words about our staff are truly appreciated.

Thanks, Sophie

Rated 5 out of 5 stars

Happy customer

The branch holds a lot of stock and the staff are helpful.

23 June 2026
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Reply from SIG Roofing

Hi Gary,,

We're happy to hear that our branch has a lot of stock and our staff are helpful. We appreciate your positive feedback.

Thanks, Sophie

Rated 5 out of 5 stars

Helpful staff as always

Helpful staff as always, providing the materials we needed at short notice.

17 June 2026
SIG Roofing logo

Reply from SIG Roofing

Hiya! We're glad our team could assist you promptly with the materials you needed. We appreciate your kind words!

Thanks, Sophie

Rated 5 out of 5 stars

Wonderful company with a wonderful team!!

I am using a friend’s Google account to write this review, as my computer is not currently working.

I would firstly like to extend my sincere thanks to Barbara, who works as the cashier at the front counter. She was exceptionally kind, patient, and helpful during my visit. I had brought in some broken roof tiles from my porch roof and, not being a roofer myself, I arrived feeling completely out of my depth and honestly quite nervous because I had no idea what type of tiles I needed or even the correct terminology.

Barbara immediately put me at ease with her warm smile, approachable manner, and genuine willingness to help. She took the time to explain the different types of tiles and guided me through what I needed without making me feel embarrassed or rushed. Her kindness and professionalism turned what could have been a stressful experience into a very positive one.

I would also like to sincerely thank the two gentlemen in the warehouse whom I spoke with afterwards. They were equally generous with their time and knowledge and gave me what felt like a mini education on roofing tiles. They answered my questions patiently and helped me understand far more than I expected when I walked in.

It is rare these days to come across such genuinely friendly, knowledgeable, and customer-focused staff. This company should be very proud of employees like Barbara and the warehouse team. Thank you all for your outstanding service and for helping someone who came in knowing absolutely nothing and leaving feeling far more informed and much more confident than i did when i walked in.

17 June 2026
Unprompted review
SIG Roofing logo

Reply from SIG Roofing

Hi Mustafa,

We are so glad to hear that our team provided such exceptional service and made your visit a positive experience. It truly makes our day to know that our staff, particularly the cashier and warehouse team, were able to assist you with such kindness and expertise. We appreciate you taking the time to share your wonderful feedback.

Thanks, Sophie

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