Couldn't recommend our repairman (Steve) highly enough. Knew his stuff, enjoys fixing things, is Interested in what he does, and is speedy. He attended quickly and gave clear pricing. The labout is... See more
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time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... See more
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I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... See more
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My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... See more
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Company details
About Siemens Home UK
Written by the company
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.
Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.
Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
Visit our website contact usContact info
Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8999
- www.siemens-home.bsh-group.com/uk
4.8
Excellent
6K reviews
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As soon as I reported the fault they…
As soon as I reported the fault they arranged an engineer to visit.The engineer was good found the fault and ordered replacement parts.He came back and replaced the parts.
4 September 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're pleased to hear that we were able to arrange an engineer visit promptly. It's great to know the engineer found the fault, ordered the necessary parts, and returned to complete the repair for you.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
The engineer was very helpful
The engineer was very helpful. The service was very good and the only took two days for the engineer to arrive thank you.
4 September 2026
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
We’re really pleased to hear the engineer was helpful and that the service was quick and efficient. It’s great we could get someone to you within two days. We’ll pass your thanks on to the engineer as they’ll be happy to hear it.
If there’s anything else we can help with, please do get in touch.
Many thanks,
Sam
Siemens Home Appliance Customer Service
The engineer was excellent
The engineer was punctual, professional and well mannered .
He carried out all the works in a very tidy manner and explained the issue and how he had resolved it.
The engineer is a credit to your company and should be acknowledged for the way he worked . If there is a star of the month he should have it !
3 September 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We are absolutely delighted to read your wonderful feedback about our engineer. It's fantastic to hear that they were punctual, professional, and explained the resolution so clearly. We will be sure to pass on your high praise and kind words to the engineer and their management team.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
We’re really pleased to hear the engineer got the job done quickly and effectively. We’ll pass your kind words on to the team as they’ll be chuffed to hear they made a positive impression.
Many thanks,
Sam
Siemens Home Appliance Customer Service
Great the engineer was very helpful and…
Great the engineer was very helpful and poilite
3 September 2026
Reply from Siemens Home UK
Hello,
Thank you for taking the time to write your review.
I'm glad the engineer was helpful and polite. I will be sure to pass on your kind comments. Please do not hesitate to contact us again for any assistance.
Thanks, Claire.
Siemens Home Appliance Customer Service
Helpful staff over the phone and…
Helpful staff over the phone and knowledgeable engineer
3 September 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We are delighted to hear you found our phone staff helpful and our engineer knowledgeable. It's great to know you had a positive experience with our team.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Excellent customer support.
Good communication.
Fast, reliable collection & delivery. Quality products. Good customer support.
1 September 2026
Reply from Siemens Home UK
Hi, thank you for taking the time to leave a review.
We're so pleased to hear that you experienced good communication, fast and reliable service, and are happy with the quality of our products and customer support.
Thanks, James.
Siemens Home Appliances Customer Service.
Great representative
The representative, Ian, explained everything clearly and was a great help in selecting a new dryer.
3 September 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're so glad to hear that our representative was a great help and explained everything clearly to assist you in selecting a new dryer.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Easy to arrange and quick to repair
Easy to arrange and then quick, reliable and efficient to repair.
3 September 2026
Reply from Siemens Home UK
Hi, thank you for taking the time to leave a review.
We're so pleased to hear that arranging your repair was easy and that the service was quick, reliable, and efficient.
Thanks, James.
Siemens Home Appliances Customer Service.
Very nice man but unfortunately could…
Very nice man but unfortunately could not repair
2 September 2026
Reply from Siemens Home UK
Hi, thank you for taking the time to leave a review.
We are sorry that we could not complete the repair due to parts availability. We're happy to hear you found our engineer nice.
Thanks, James.
Siemens Home Appliances Customer Service.
Thorough job
Good skilled engineer who fixed the problem and the tested it quite thoroughly to make sure he had! Told us what we could do to minimise the risk of recurring.
1 September 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're delighted to hear that the engineer was skilled, fixed the problem, and tested it thoroughly. It's also great that he provided helpful advice to minimise the risk of the issue recurring.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Faulty part replaced under warranty
Faulty part replaced under warranty no questions asked. Part was ordered after first visit and replaced at first available time.
1 September 2026
Reply from Siemens Home UK
Hello Richard, thank you for your review.
We're glad to hear that your faulty part was replaced under warranty and that the repair was completed promptly for you.
Thanks,
Brett
Siemens Home Appliance Customer Service
Would recommend
Engineer was knowledgeable and he went above and beyond fixing the fault. Gave me advice on my appliances and how to increase their longevity, tips for cleaning and maintenance. The two-week wait for the appointment for a coffee machine specialist was a drag but can't fault the quality of the service.
2 September 2026
Reply from Siemens Home UK
Hello Suzanne, thank you for your review.
It's fantastic to hear that our engineer was knowledgeable and went above and beyond to fix the fault and provide helpful advice. We are, however, sorry for the long wait you experienced for the specialist appointment.
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Professional service
I was kept informed about the arrival time of the Engineer and he arrived on time. He was very pleasant and professional. He explained what the problem was and he remedied the fault. Great customer service
2 September 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're delighted to hear that you were kept well-informed and that the engineer was punctual, pleasant, and professional. It's great that he was able to explain and remedy the fault for you, providing great customer service.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Prompt appointment arranged and…
Prompt appointment arranged and engineer phoned to advise his time of arrival. He was polite and explained how the fault in the oven had been fixed
1 September 2026
Reply from Siemens Home UK
Hello DJJ, thank you for your review.
We're happy to hear that a prompt appointment was arranged and that the engineer was polite and explained the repair clearly.
Thanks,
Brett
Siemens Home Appliance Customer Service
Great painless experience
Great painless experience. WhatsApp is so easy?
26 August 2026
Unprompted review
Reply from Siemens Home UK
Hello,
Thank you for taking the time to write your 5* review.
It's great to hear that your experience was painless, and that WhatsApp made things easy. If you need anything else, just drop us a message there anytime, and we’ll help.
Thanks, Claire.
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hi, thank you for taking the time to leave a review.
We are so pleased to hear that you experienced excellent service throughout your entire interaction with us. Your feedback is greatly appreciated.
Thanks, James.
Siemens Home Appliances Customer Service.
Outstanding engineer
My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts and gave me excellent advice for keeping my appliance working optimally and safely
30 August 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We are thrilled to hear that your engineer was outstanding, knowledgeable, and persistent in resolving a tricky issue for you. It's also great that they provided excellent advice on parts and maintenance.
Thanks,
Brett
Siemens Home Appliance Customer Service
Long waiting time and still not fixed
Good communication about appointment time. However we waited almost a month for the engineer to fit the fridge part and when he left we discovered that the fridge was still not working. Now faced with another wait for someone else to attend. Not very satisfactory.
27 August 2026
Reply from Siemens Home UK
Hello,
Thank you for taking the time to write your review.
I’m very sorry for the long wait and that the fault remains. We’ll add you to the cancellations list and contact you if an earlier slot opens.
As your appliance is covered under an extended plan, any alternative options or escalations need to be arranged through your cover provider. Please contact them directly to review next steps.
If there’s anything else we can do, please get in touch.
Thanks, Claire.
Siemens Home Appliance Customer Service
Top quality service
I needed a replacement bottom drawer for my 20 year old freezer. Given the age I wasn’t hopeful of finding one. I phoned Siemens & they helped me source exactly what I needed. Absolutely delighted with the new drawer!
31 August 2026
Reply from Siemens Home UK
Hello, thank you for your review.
It's fantastic that our team could help you source the correct replacement drawer for your 20-year-old freezer. We're delighted you're happy with it.
Thanks,
Becki
Siemens Home Appliance Customer Service
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