Siemens Home UK Reviews 

5,630
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,952 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff for being professional, polite, and extremely knowledgeable when handling complex appliance repairs. People genuinely appreciate the prompt response times, noting that scheduling service calls and receiving helpful advice is exceptionally smooth. However, some customers also noted occasional frustrations regarding extended waiting times for appointments or necessary replacement parts to arrive. A few reviewers were dissatisfied because certain machines experienced persistent technical issues or required multiple visits before being fully resolved. Additionally, some individuals experienced prolonged communication gaps and frustrating delays when trying to resolve persistent product performance issues.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, reliable, and efficient repairs. Reviewers... See more

Staff

People report positive experiences with staff, highlighting that engineers are consistently punctual,... See more

Product

Clients share ambiguous opinions on product, with many consumers expressing delight over outstanding coffee... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly agents and helpful support.... See more

Response time

Customers had positive experiences with response time, highlighting prompt appointments and quick engineer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't recommend our repairman (Steve) highly enough. Knew his stuff, enjoys fixing things, is Interested in what he does, and is speedy. He attended quickly and gave clear pricing. The labout is... See more

Company replied

Rated 5 out of 5 stars

time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... See more

Company replied

Rated 5 out of 5 stars

My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Home Goods Store
  5. Manufacturer

About Siemens Home UK

Written by the company

At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.

Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.

Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.

Visit our website contact us

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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4.8

All reviews

(5,630)

1,892 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great

Every time they come out, they appear when they say they do, Paul H is a topper of a guy who is always giving great advice to prolong appliances.

9 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We're delighted to hear that our service team arrives as scheduled and that our engineer provides excellent advice to help prolong the life of your appliances.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 4 out of 5 stars

Knowledgeable and friendly engineer who…

Knowledgeable and friendly engineer who fixed the problem

9 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We're pleased to hear you found our engineer to be knowledgeable and friendly, and that he fixed the problem for you.

Thanks,
Mandy
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

FULLY AUTOMATIC COFFEE MACHINE EQ500…

FULLY AUTOMATIC COFFEE MACHINE EQ500 IAroma Piano Black

Wow.

I love how this looks, it's so sleek and stylish.

No more coffee shops for me.

This machine makes so many different options at just the touch of a button.

Now I have sussed out how to use. It's so easy.

Easy to clean.

I can even use it from my phone.

I love it

30 August 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for taking the time to write your review.

We’re delighted to hear how much you love the Coffee machine. It’s wonderful that the sleek design, variety of drink options and straightforward operation have replaced your coffee shop runs and that cleaning is easy. It’s also great the phone control is working well for you and adding convenience.

Many thanks,
Sam
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Siemens engineer diagnosed the problem…

Siemens engineer diagnosed the problem and recommended the appropriate solution for each of my appliances.

6 September 2026
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Reply from Siemens Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear the technician was able to diagnose and recommend solutions for your appliances! Thanks - Craig
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

The knowledge that I gain from our…

The knowledge that I gain from our visiting repair engineer about our machines is invaluable. The staff from this company are so well informed and trained. It seems that the company care a great deal about their staff and customers.

8 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We're so pleased to hear that our visiting repair engineer provided invaluable knowledge and that you found our staff well-informed and highly trained. It's great to know that our commitment to our team and customers is evident.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 5 out of 5 stars

Professional

Professional. Efficient. Helpful. Inspired confidence in every department.

8 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our technician professional, efficient and helpful! Thanks - Craig
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Very responsive

Very responsive

8 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our support responsive! Thanks - Craig
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Efficient

Good communication. On time. Knowledgable and friendly. Repair done quickly.

7 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We're happy to hear our communication, timeliness, and the quick repair met your expectations. Thank you for your kind feedback.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 5 out of 5 stars

Excellent

Excellent, great communication at every step, well done

8 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We're happy to hear that our communication met your expectations. We appreciate your kind words.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 4 out of 5 stars

Good service

Good service. polite and helpful

7 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our support helpful & polite! Thanks - Craig
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars
Siemens Home UK logo

Reply from Siemens Home UK

Hello,

Thank you for taking the time to write your 5* review.

We are absolutely delighted to hear that you have had an outstanding experience with our engineers. We pride ourselves on the professionalism and skill of our engineering team, and it's wonderful to know they provided you with such an excellent experience.

We are grateful for your positive feedback and comments.

Thanks, Claire.
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Anthony was very efficient

Anthony was very efficient, pleasant and very helpful

7 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello,

Thank you for taking the time to write your 5* review.

We are absolutely delighted to hear about your positive experience with our engineer, Anthony.

This level of professional, friendly, and helpful service is exactly the high standard we want every customer to experience. We will be sure to pass your kind words directly on to Anthony and his manager, as they will be thrilled to receive such great feedback.

Thanks, Claire.
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Engineer (Liam) arrived on time found…

Engineer (Liam) arrived on time found the fault strait away and replaced faulty unit cannot the fault the great service.

5 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello,

Thank you for taking the time to write your 5* review.

We're delighted to hear that our engineer, Liam, arrived on time, found the fault straight away, and replaced the unit. We'll be sure to pass your praise on to him. If there’s anything else you need, please do not hesitate to get in touch again. We're here to help!

Thanks Claire.
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Very good experience repair was carried…

Very good experience repair was carried out very well by an excellent technician

6 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We’re delighted to hear your repair was carried out so well and that our technician provided an excellent service. I’ll pass your kind words on to the team as they’ll be really pleased to hear this.

Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Dishwasher repair

Easy to make the appointment and choose a date. Engineer turned up within the allocated time frame and quickly assessed and replaced the faulty part. This is the second time I have used them and both times the fix has been quick and efficient.

7 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We are so pleased to hear that booking your appointment was easy and that our engineer was prompt and efficient in resolving the issue. It's great to know that this is your second positive experience with us.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 5 out of 5 stars

Arrived on time

Arrived on time, he was polite and very helpful, explaining what he considered was the problem and he proposed to do to sort it out.
All done efficiently.
Thank you

4 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear the Technician was polite, helpful & efficient! Thanks - Craig
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Engineer excellelent

Engineer excellelent

6 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician excellent! Thanks - Craig
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Professional courteous and efficient…

Professional courteous and efficient from start to finish in

4 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for taking the time to write your review.

We’re so pleased to hear you found our service professional, courteous and efficient from start to finish. I’ll be sure to pass your kind words on to the team, they’ll be delighted to know their work made a difference. If there’s anything else we can help with, please do get in touch.

Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Knowledgable and helpful.

The agent was friendly and knowledgeable. He helped me to make an informed choice when it was deemed necessary to have a new dishwasher. I felt his advice was invaluable.

2 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We're so pleased to hear our agent was friendly and knowledgeable, and that their invaluable advice helped you make an informed choice for your new dishwasher.

Thank you again for your feedback,
Mandy
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

A most knowledgeable young man

A most knowledgeable young man . Very courteous and not even bothered by my noisy dog. He was quick and efficient and knew what he was doing.

6 September 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our Technician knowledgeable, courteous, efficient and knowledgeable! Thanks - Craig
Siemens Home Appliance Customer Service

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