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Shred-it Reviews 

2,016
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who provide prompt support and guide them smoothly through the entire document collection process. People note that company representatives are extremely polite, efficient, and always ready to quickly resolve scheduling queries with total ease. Some reviewers were not happy with the communication regarding collection dates and experienced frustrating delays when trying to arrange services. A few customers mentioned having to chase the support team multiple times or faced difficulties when trying to get timely status updates. Others felt that management lacked flexibility when handling specific account issues.

What people talk about most

Service

People report positive experiences with service, highlighting efficient collections and helpful staff... See more

Staff

Consumers find staff to be positive, helpful, and professional across various interactions. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient handling of their... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that support agents and representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a huge amount of shredding to be done and Adam was very helpful and accomodated our specific requests. We have also booked subsequent collections and will use again They are able to shred docu... See more

Company replied

Rated 5 out of 5 stars

What made by experience excellent was David's response to my request. Having had Shreddit fail miserably to do a scheduled pick up on 26th January between 08.00 and 12.00 noon, it had been reschedule... See more

Company replied

Rated 5 out of 5 stars

Only needing a small one off disposal, I telephoned for a quick chat. The lovely lady I spoke to, talked me through my options after finding out my needs. She then sent me big bags in the post to use... See more

Company replied

Rated 5 out of 5 stars

Rang ahead of a prior collection that was due, regarding the amount of collections bags we had & needing more. Explained the situation to Louise Preston & she was extremely helpful. She checked with... See more

Company replied


Company details

  1. Shredding Service
  2. Business to Business Service

About Shred-it

Written by the company

About Shred-it

Shred-it helps organisations maintain the security and integrity of private and confidential information through document shredding and recycling, hard drive destruction and workplace privacy policies. As one of the largest document destruction providers in the world, Shred-it is working to shape a healthier and safer world for everyone, everywhere, every day through safe, responsible and sustainable services and products.

Why Shred-it

35+ Years of Experience
450K+ Locations Serviced Worldwide
20+ Years i-SIGMA Certified
One-time shredding services Regular shredding services HDD & e-Media destruction Free security survey Sustainable services Contact us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,016)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been a Shred customer for many…

We have been a Shred customer for many years for general paper shredding, disk drives and bulk record shredding. Recently we had a archive clear out of 500Kg of paper records. Shred it provided bags and collection was smooth on the day.

17 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Nick,
Thank you for your feedback.
Its great to hear you have had such a positive experience with your recent service.
Kind Regards
David

Rated 5 out of 5 stars

Excellent service

So easy to deal with. Emailed and had a quick reply from Patrycja, had delivery within 48hr

19 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Ceri,
Thank you for your feedback. I will ensure this is passed onto Patrycja, its good to hear you had such a speedy resolution to your query.
Kind Regards
David

Rated 5 out of 5 stars

Maxwell was very helpful and went above…

Maxwell was very helpful and went above and beyond! Thank you

18 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Helen,
Thank you for your feedback. I have passed this onto Maxwell, its great to hear he was able to help you with your recent enquiry.
Kind Regards
David

Rated 5 out of 5 stars

This is the second year…

This is the second year we have used Shred-it. Such an easy service, friendly staff on email and who comes and collect the items. Would highly recommend.

12 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your review. Its great to hear you've had such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

In the process of a move and clearing…

In the process of a move and clearing out paperwork. I have had great customer service when needing bags and an extra one off pick up.

The team have been very helpful especially Adam who has called me to help and advise.

9 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback, its great to hear you had such a positive experience with your recent service.
Kind Regards
David

Rated 1 out of 5 stars

Expensive charges for shredding

Expensive charges for shredding, customer service not good, they like to give case numbers which are then closed without listening to queries, not easy to terminate the contract, they even charge to take the bins away.

31 May 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Susan,
I have sent you a request for further information regarding your review.
Kind Regards
David

Rated 5 out of 5 stars

Flexibility of service

The people and the flexibility of service. David Tuke, Sales Executive and the Customer Service Team in particular were so helpful with our impending office clear-out ! Also the scheduled collections are always on point, being very courteous and efficient.

12 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Sue,
Thank you for your feedback, I will be passing this onto David Tuke & the customer service team. Its great to hear you had such a positive experience with your recent service.
Kind Regards
David

Rated 5 out of 5 stars

Shred-it were very helpful throughout

Shred-it were very helpful throughout the process of arranging my former business material to be shredded. I rang initially for a quote and then had some email correspondence to sort out payment and details of when I wanted the job to be done and the limitations of when I could attend the storage facility due to personal circumstances. They listened to all of this and helpfully rang about an hour before they were due to attend on the day to allow me time to get to the storage facility from home so I didn’t have to sit there all day waiting for them to arrive. The 170 boxes were moved very swiftly and the men doing the removals were very hard working and friendly. Also I ended up with a swiftly paid small refund after overestimating the number of boxes of files to be shredded.

3 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Debbie,
Thank you for your feedback. It is great to see that you have such a positive experience with your recent service.
Kind Regards
David

Rated 5 out of 5 stars

Your staff and the service you provided…

Your staff and the service you provided is excellent from stat to finish. Thank you.

28 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Dean,
Thank you for your feedback. Its great to hear you had such a positive experience from start to finish.
Kind Regards
David

Rated 5 out of 5 stars

Very straight forward

Ross made contact with me after an initial enquiry, very helpful, quoted me, bags sent out, I packed them and Shred it collected them. Really easy to use!

3 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback. I will ensure this is passed onto Ross, great to hear you had such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

Removal of user from account

Removal of user from account - Ruta dealt with this very speedily

11 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your feedback. I will ensure this is passed onto Rute.
Kind Regards
David

Rated 4 out of 5 stars

Would Recommend

Helpful people and good service. Would recommend :)

27 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Neo,
Thank you for your feedback. It's great to hear you had a good service.
Kind Regards
David

Rated 4 out of 5 stars

Confidence in service

Very responsive and have confidence that the contents were destroyed appropriately.
However, they did not communicate with regard to the day they were coming to collect the bags for shredding - it was luck that we were at home.
Also, I was billed again after I had paid. That was resolved quickly after sending an email.

5 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Amanda,
Thank you for your feedback. It's great to hear you had a good service & your billing issue was resolved quickly.
Kind Regards
David

Rated 5 out of 5 stars

We had excellent service throughout

We had excellent service throughout the process; from the initial enquiry and quotation, to delivering strong bags to our home for us to fill, to collecting the filled bags from our home, a few weeks later.

2 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning John,
Thank you for your feedback. Its good to hear you had a positive experience and a smooth process.
Kind Regards
David

Rated 5 out of 5 stars

Excellent service as a first time user

Very quick delivery if bags All questions answered. Collection men excellent, polite and accommodating
Would not hesitate to use again and recommend Shredit

2 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Diane,
Thank you for your feedback. Its great to hear you've had such a positive experience with your recent shred.
Kind Regards
David

Rated 5 out of 5 stars

Shred-It - so helpful and efficient

After running a business for many years until 2009, with all the ensuing mountain of paperwork, I am now a retired private individual. I still had all the invoices, timesheets, bank statements etc. etc. On reaching 83 years old I decided it was time to get rid of them. I phoned Shred-It and spoke to Dean. I can only say he was the most helpful person I have come across in business. He talked me through the procedure for getting everything collected and shredded and now that is another thing off my bucket list!!

6 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Pam,
Thank you for your feedback. Its great to hear you've had such a positive experience with your recent shred. I will ensure this feedback is passed on to Dean.
Kind Regards
David

Rated 4 out of 5 stars

A good web page

A good web page. Van arrived on time on the correct date. Polite drivers. Reassuring disposal and shredding.

5 February 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning John,
Thank you for your feedback.
Kind regards
David

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