ShorelineOBX Rentals Reviews 

280
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would give it a zero but that isn’t an option I paid 4000$ for a week at a cottage listed under oceanfront.The house is nice but there is no ocean anywhere that is accessible for many miles there is... See more

Rated 1 out of 5 stars

The worst ever company to deal with. They double booked the house we rented months earlier and promptly cancelled our reservation 6 weeks before our vacation. The owner, Ken, his wife, Laura lied re... See more

Rated 1 out of 5 stars

We had a daily insurgence of ants all over the counters in the kitchen, the couches and chair cushions were stained and dirty, the air vents and curtains looked like they hadn't been cleaned in years.... See more

Company replied

Rated 1 out of 5 stars

I wrote a review already. Our experience with Shoreline OBX rentals itself was great. Our experience with the house itself was not so great, The house itself had the perfect space for our family... See more

Company replied

Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

280 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(280)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication!

Highly recommend!
Shoreline was very responsive and easy to work with. We were very satisfied with our experience with them!

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

JM: What a nice review. We love guest like you.... Please come back soon.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

Easy to work with and good customer…

Easy to work with and good customer service

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Mary: Thank you for the nice review. We enjoy what we do! Please come back.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

Shoreline OBX did a fantastic…

Shoreline OBX did a fantastic job.Booking was easy, check-in was seamless and the house was exactly as described. Overall our family had a great week on the Outer Banks. I highly recommend Shoreline OBX to book a vacation rental. We will definitely use them again.

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks for leaving a review Thomas! We appreciate you sharing your experience, and are so happy to hear your family had a great week here in the OBX! We hope to see you all again next year.....

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

It was great they where very helpful …

It was great they where very helpful with questions I had would book them again

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Barbara: Glad we were able to answer your questions. It does help that our staff has been on the beach for the past 20- 30 years. We love the beach.

All the best from the beach,
Shoreline OBX

Rated 4 out of 5 stars

Overall the experience was great with…

Overall the experience was great with Shoreline. The only thing I would say its the houses don't appear to be cleaned all that well. That likely has more to do with cleaning people then them. But anyway we vacuumed when we first got there and the vacuum filled up with debris and hair in less then 5 minutes so we cleaned the house for an hour or so and found the prior peoples cups and stuff. Not a huge deal we just cleaned the house and did not complain.

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Hi Brandon, thanks so much for leaving a review! We are glad you had a great experience and we hope to see you back again next year! I apologize you had to do some cleaning, please know we would have gladly sent someone out to redo anything that was not to your standards. Please don't hesitate to call our team in the future.

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

This house is wonderfully tended

This house is wonderfully tended, has virtually everything a family gathering (we had 20 - grandchildren to great-grandparents) would need. It's a short hike to the beach and everyone had a great time. If there is any drawback, it is the third floor "great room" was part of the dining room so was a bit small for everyone to gather unless everyone was eating and the pool could get a bit cluttered if everyone was ready for a dip. Otherwise, it was ideal. Otherwise, it was golden!

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Steve, Sandra and Jolly: We love to hear you made memories with your family. This is what it's all about. Please let us assist in your next home choice and get a larger family room. See you soon.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

Shoreline OBX was great!

Shoreline OBX was a great rental company for our beach vacation. They were very nice, good with communication and we had no issues! I would definitely rent from them again.

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Julie: Nice review. We love to what we do and enjoy our guest. Come again soon.... The beach is calling.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

Great!

Great service!

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Konstantine: Thank you for taking the time to post a review. Please stay with Shoreline OBX again.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

Recommend.

I love the Shore Advantage program that Shoreline OBX has. Being able to check in at noon instead of 4PM was amazing. We had a few snags here and there with Shoreline but I would still rent from them again. The people in the house trashed the place (not Shoreline's fault) but we did get blamed for some of the damage. I had to push back on them and they did determine that it was not our damage. It turned out to be a non-issue but it did add some stress that was not necessary. I also did not care for having to go to the office to check in. The house had electronic door locks so aside from signing checkout instructions (which I signed in the contract) there was no need to stop in there again. Despite these minor annoyances, Shoreline was great to rent with. They worked with us on a couple of requests that we had, were very responsive to email and phone calls, and were always a pleasure to work with.
I would rent again with Shoreline and recommend them to friends.

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks for leaving a review Adam! We appreciate your feedback and are always happy to assist! Thank you for your understanding and assistance in working through the issues from the previous guest. We appreciate your help and look forward to having you back again next year!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

We had a great experience with…

We had a great experience with Shoreline OBX Rentals, when ever I called everyone was very nice and helpful. Look forward to booking with them next year

20 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks Anne, it was our pleasure! We look forward to seeing you again soon!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

I was impressed with the service

I was impressed with the service. Very prompt response on two maintenance issues.

17 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks Virginia, we strive to make every vacation a great one!

Many thanks,
ShorelineOBX

Rated 5 out of 5 stars

2019 Vacation

Another beautiful vacation at the Outer Banks. Sea Dunes A-3 was well equipped and wouldn't change a thing, will definitely rent again.

15 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Glad to hear that......We look forward to seeing you again Martin!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Field of Dreams In Duck, NC

This home accmodated our family well. We enjoyed the open floor on the top floor living area!! The location was perfect to the ocean and Duck. This lovely home is need of maintenance and some TLC. However, we will rent again.

14 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

James: Your review was so kind. Please stay with Shoreline OBX again. We are happy to assist you at any time. Duck is an awesome place to stay.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

2019 Beach Bums

Upon arrival, the house was absolutely BREATHTAKING! The rooms were immaculate and filled with amenities. Between the pool, game room, and convenient location to the beach, our vacation experience was wonderful. But most of all, we loved the amazing customer service, and can’t wait to make more memories with our family in the future!

13 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

It was our pleasure Kerri, we are always here and happy to assist and are glad you enjoyed your vacation in this lovely home! We look forward to hosting you again to make more wonderful family memories.

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Always easy to contact and quick to…

Always easy to contact and quick to respond to any questions or problems

13 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

William: Great review! Thank you and come back soon...


All the best from the beach,
Shoreline OBX

Rated 3 out of 5 stars

Shoreline is fine

Shoreline was a fine rental/management company. Nothing fancy, hated that we had to go to the office to check in-there was keyless entry so why not just email the weekly code like other rental companies do? Completely unconcerned with the broken washer, was told I’d get a call back to see what we could do about it but the call never came. We called them back and asked for extra towel sets which they did deliver the next day, so that was nice. Thought it was so weird that guests are instructed to vacuum as part of check out. Overall, a fine company but would probably rent from another next time.

13 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thanks for taking a few minutes to leave a review Jody! We appreciate your feedback and value you as a guest. We have a commitment to our homeowners to meet the guests that are renting their homes and have made friends and repeat renters for life by doing so. We strive to make every experience a great one, and apologize for the washer needing an unexpected repair/part. We appreciate our guests helping to maintain our homes during their stay and/or at check out by sweeping or vacuuming as needed. We appreciate your help and hope you enjoyed your stay!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Shoreline was very responsive and…

Shoreline was very responsive and attentive. We are repeat customers and trust them with one of the most important weeks of our family's year.

13 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Robert: Your absolutely correct! Family vacations are priceless and we take them serious. Thank you for being a repeat renter.

All the best from the beach,
Shoreline OBX

Rated 3 out of 5 stars

Good spot but consistent issues go unaddressed

Ive stayed at Sound Goodies 2 times so far. While the home is great there are two issues the owner needs to address as they happened both times we stayed.

1. The pool is not being properly maintained. It had a green tint upon arrival and was cloudy by wednesday. This happened this year and when we stayed two years ago.

2. The top floor AC is undersized as it cannot keep up with the summer heat. This year it was not above 87 and we still were hot up there in the afternoon. Two years ago when we stayed there was a heat wave and it was even worse. Maintenance staff says there is nothing they can do and the homeowner needs to consider putting curtains or frosted glass on their top level windows

13 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thank you for taking the time to share your feedback! Please know we strive to make every stay a great one and will certainly share this info with the owner. Please don't hesitate to contact our office regarding any pool issues. As mentioned at check-in, pool is serviced on arrival day and again mid-week which should have kept it clean and clear all week long. If this would ever be an issue in the future, please contact us right away so we can get the pool company out to address immediately.

Again, thank you for sharing! We value you as a guest and look forward to assisting you with your next visit to the OBX!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

I worked with customer service…

I worked with customer service representative, Jennifer. She was excellent to work with and she was very accommodating and attentive! I would definitely rent from Shoreline again! Thank you Jennifer for making our last minute decision to vacation in Duck with our dogs a reality! When other rental companies were not interested in helping you stepped up to the plate and worked with me! We loved the house we rented in Port Trinity! The 2 weeks stay was heavenly! I truly appreciate the customer service provided - again, many thanks!

7 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

It was our pleasure Jami! We love helping make vacation dreams a reality!
We hope you and your four legged friends will come back and see us again soon in Port Trinity!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

The entire process from the time of…

The entire process from the time of booking, payment, pre-check in, check-in, and during our stay was incredibly easy. Though there may have been a few small issues with the house itself, Shoreline OBX was easy to reach and every issue was handled quickly and efficiently. Would rent from them again!

6 August 2019
Unprompted review
ShorelineOBX Rentals logo

Reply from ShorelineOBX Rentals

Thank you for sharing Adrienne! We strive to make every experience a great one, and hope you will join us again!

Sincerely,
ShorelineOBX

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look