ShopTo Reviews 

97,405
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,572 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brilliant prices and the remarkably smooth purchasing process available for ordering both physical games and digital codes. Consumers also really love the exceptionally fast delivery service, noting that items frequently arrive right on time or even ahead of schedule without any trouble. However, some people mentioned experiencing frustrating delays with pre-orders arriving well after the official release date of the purchased products. A few other people also felt quite dissatisfied when dealing with occasional issues involving incorrect items delivered or digital codes that completely failed to work.

What people talk about most

Product

Clients share positive opinions on product quality and digital codes. Consumers frequently praise the fast... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are frequently the... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast shipping and reliable... See more

Service

Reviewers mention positive feedback about service, highlighting great prices, quick delivery, and reliable... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences vary significantly. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought everything from digital game codes through to games consoles from ShopTo and always found them to be an excellent retailer. Clear easy to use website, good prices and fast delivery. Happily rec... See more

Rated 5 out of 5 stars

Got a Gamepass ultimate 3 month top up from shopto for a decent price. I have bought playstation credit codes before and they have been available within a minute or so from purchasing but the code for... See more

Rated 5 out of 5 stars

For some reason, Nintendo eShop gift cards are rarely less dear than PlayStation, for example. Thankfully with ShopTo membership, especially on the silver or gold tier, an eShop gift card is availa... See more

Rated 5 out of 5 stars

I’ve been using this site for years for both physical games and digital codes. Always the best prices and the best customer service. Physical games arrive very quickly. Any problems are sorted politel... See more



Company details

  1. Gaming service Provider
  2. Video Game Store

Written by the company

ShopTo - The Online Video Games and console Superstore. We specialise in, Playstation, Nintendo, Microsoft, Steam Keys, Digital games, Gift Cards, consoles and accessories.

ShopTo Details

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97K reviews

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4.4

All reviews

(97,405)

2,662 reviews in the last 12 months

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Rated 3 out of 5 stars

late games

Been a customer for years but lately they aren't getting games to me on release date my last order was two days late

6 August 2026
Unprompted review
ShopTo logo

Reply from ShopTo

Hello

We are sorry to hear that, on this occasion your item was not delivered on the expected day/date in time for the item release date

Any delay in delivery rests solely with the delivery carrier, as we will have passed your item, to the delivery carrier you selected in the basket, on the day/date we sent you a shipping confirmation email

Once the item is no longer with ourselves, we rely on the delivery carrier/method you selected, when you placed your preorder, to deliver your item in a safe & timely manner

If you have not already done so, please contact our team to check whether your item & its delivery method qualifies for our release/compensate account credit

Rated 5 out of 5 stars

Gamepass ultimate

Got a Gamepass ultimate 3 month top up from shopto for a decent price. I have bought playstation credit codes before and they have been available within a minute or so from purchasing but the code for this wasn't available up to 10 minutes after purchasing but it was around midnight when i purchased so i just checked the code around 9am the following morning and it was there and worked fine. Shopto remains my goto for digital codes. Many thanks.

4 August 2026
Rated 1 out of 5 stars

Preordered a game 2 months in advance…

Preordered a game 2 months in advance but never received it on launch day. Needs to be sent tracked to ensure it arrives for launch day which cost extra. Won’t be ordering again.

5 August 2026
ShopTo logo

Reply from ShopTo

Hello

We are sorry to read that, on this occasion, your item was not delivered on the expected day/date by your chosen delivery carrier/method

It is not the case that you need to select/pay for a tracked delivery method to ensure release date delivery, as, Royal Mail do deliver the overwhelming majority of items, the next working day after item shipment, where Royal Mail 24 service has been selected in the basket

If any large scale late delivery issues were occurring, rest assured you would be able to read about it here, amongst the reviews posted, however, as you can see, the majority of reviews posted here are positive/five star reviews, meaning that, in most cases, items are being delivered, as expected, on the items release date, we are sorry to read that yours was not on this occasion, one of those that was safely delivered when we had anticipated

Rated 1 out of 5 stars

A poor mans loaded

A poor mans loaded waiting hours for a digital code which should be delivered instantly.

9 August 2026
Unprompted review
ShopTo logo

Reply from ShopTo

Hello

If you need help with your order/code, please contact our team via 'phone or by using our website livechat channel (Red & White speech bubble/Lightning flash icon in the bottom Right corner of all pages on our site)

Our office/livechat opening hours are Monday to Friday 9:00 - 5:00 UK time

Once we have had an opportunity to check what specific item you have ordered, we can determine if there are any delays or issues with code provision, by contacting the supplier of the code (all codes are supplied via automated external servers, directly from the code supplier, we do not store/do not hold codes locally)

Rated 5 out of 5 stars

ShopTo, the only place I buy games

I’ve been using this site for years for both physical games and digital codes. Always the best prices and the best customer service. Physical games arrive very quickly. Any problems are sorted politely and promptly. Many thanks and I look forward to continuing to use ShopTo for many years to come.

7 August 2026
Unprompted review

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