I ordered some perfumes for my daughter as I knew from previous experience that I would get these quickly. Shopping4net didn’t disappoint me again and my order was managed quickly and effortlessly fro... See more
Company replied
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Customer service is the poorest I've ever experienced! When you see all the complaints from other reviews, you will understand they need to change their support staff! No compassion whatsoever! They... See more
Company replied
My order arrived quickly and I got exactly what I ordered. One of the items had sadly broken during shipping but I got the issue easily sorted out by their customer service. I would order again.
Initially made my first purchase through the Shopping4net website as they had great prices on some branded plates and bowls I have wanted to purchase with a further percentage off (this brand is a... See more
Company details
Information provided by various external sources
Hos Shopping4net Sverige kan du handla kontaktlinser, leksaker, parfym, smink, heminredning, kosttillskott, hälsokost, bläckpatroner och toners direkt på nätet till billiga priser.
Contact info
Sweden
- www.shopping4net.se
3.5
Average
796 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They sent me the wrong product and want…
They sent me the wrong product and want me to pay for the return to change the product
12 February 2026
Unprompted review
Reply from Shopping4net
Hello Maria,
If we have sent a wrong item to you by mistake, we will correct it right away with a new delivery and a prepaid return lable. You do not need to pay to return anything.
In this case though you ordered the item that was sent to you. You ment to order another item from the same series but accidentally chose the item you got. You have gotten an order confirmation and can see the information on the web site as we have shown on the emails. In this case the return fee is 69kr.
We will gladly assist you with a return lable for the item you ordered and received if you want one.
/ Shopping4net
They are selling used/damaged products
They are selling used/damaged/dirty products and requires you as a customer to pay for the return if you want the damaged goods replaced.
They claim that they don’t sell used products and that it was delivered to them in that condition from the manufacturer and that this is the customers problem. It’s not reasonable that this responsibility lies with the customer, shopping4net won’t take any responsibility what so ever so I would advise you to shop elsewhere.
In my case it was a dust bin with a scratched lid and stains on the produkt, parts of the packaging material was also missing (ordered an identical product from another vendor so it was easy to compare).
29 December 2025
Unprompted review
Reply from Shopping4net
Hello,
Thank you for sharing your experience. We would like to clarify a few points.
We do not consider this case to be a warranty claim, as the product has not been assessed as defective. We therefore offered a return within the right of withdrawal, in accordance with our terms and conditions. In cases of valid warranty claims, we naturally take full responsibility, but in this instance we have not received documentation confirming that the product was damaged upon delivery.
All products we sell are brand new and delivered directly from the manufacturers. We do not sell used items, and we have also verified this specific case — the product had not previously been returned by another customer.
Regarding the packaging, we have unfortunately not received any images, which makes it difficult for us to comment on its condition. The marks visible on the lid in the image we received were assessed as superficial and possible to wipe off.
We regret that the experience did not meet expectations and we take all customer feedback seriously. Our goal is to provide new products and a safe, reliable shopping experience, and we continuously work to improve our processes.
/ Shopping4net
Dont buy anything from Shopping4net
Will never buy anything from Shopping4net. this company is trying to make money not only from selling goods but also by adding penalties weekly to their customers. What kind of business model is this?
This is absurd. I have already paid almost twice the amount of the item I bought, and now they are asking me to pay another 490 kr. Altogether, that comes to nearly 900 kr for an item that originally cost 170 kr. Are you being serious?
WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN.
PS:
Adding this after seeing the reply from Shopping4net, as it is misleading. You stated that payment reminders are sent once a month (“it is important to follow the payment dates we send out once a month”), but that is simply not true. You send reminders every single week, each time adding a 60 kr late payment fee. I was on vacation during that period and couldn’t check my emails regularly, yet the fees kept piling up.
This feels like taking advantage of customers, especially considering I have now paid more than double the original 170 Kr amount. It’s an unfair and unacceptable business practice, and no company should operate this way. It is a shameful way to treat customers.
Any company should be focusing on selling their products and making money, and it’s reasonable to charge a late payment fee once a month. But you added fees every single week. This shows that you are taking advantage of customers and profiting from late payment charges rather than from the products you sell.
No wonder nearly 1/3 rd of your customers have given you a 1‑star rating. Honestly, I would have given minus (–) 5 stars if that were an option. Dirty business tactics. worst online shopping experience in my life.
5 November 2025
Unprompted review
Reply from Shopping4net
Hi Sam,
To receive a reminder, it is required that you have not paid the original invoice on time.
The invoice has been sent in the package together with the goods and as an email.
You have emailed us telling that yu chose to pay with 3 months payment plan with no added fees. We do not offer such a plan at all. One can pay partially but it is important to follow the payment dates on the account statement we send out once a month. The payment date is always the last day of the month and your payments have constantly been late.
A late fee is 60kr per reminder. Each month an account fee will be added which is 39kr.
All this is clearly stated on the terms of sales.
Since the purchase in June, you have received 7 reminders due to late payments. Your payments of 50kr have arrived weeks too late. You have gotten a specifikation of everything through email.
We prefer our customers to pay their invoices in time, of course, to avoid reminders and this kind of communication with our customers.
Edit regarding the Trustpilot comments: Keep in mind we send thousands of orders our daily. In todays society people write negative reviews way easier than positive, when things go as they should, one doesnt write so easily. Same with your account here on Trustpilot.
The 1/3 you are referring to is the total during the 26 years we have been in business and most of them have to do with reminders when people themselves pay their bills too late. We can only do so much, we are here to help but can not take responsibility for things that are out of our controll.
We wish you a good day!
/ Shopping4net
Will never buy through shopping4net…
Will never buy through shopping4net again
-Direct payment not possible
-Immediate late fee added without a reminder
-Old school payment transfer
3 December 2025
Unprompted review
Reply from Shopping4net
Hello Claudia,
Thank you for your feedback.
In your email to us, you mentioned that you believed you had paid by card. In this case, the payment method selected at checkout was an invoice, and the due date was unfortunately missed. As a result, a reminder was issued. In Sweden, it is standard practice to apply a late fee even with the first reminder.
The payment for an invoice is made directly to our bank account, which is also a common procedure. Please note that card payment is, of course, one of the available options on our website should you prefer that method in the future.
We are happy to see that your parcel was dispatched immediately and delivered to your door just two days later. We hope you are pleased with the items you received.
Kind regards, Johanna from Shopping4net
Good customer service
My order arrived quickly and I got exactly what I ordered. One of the items had sadly broken during shipping but I got the issue easily sorted out by their customer service. I would order again.
27 January 2025
Unprompted review
BRILLIANT CUSTOMER SERVICE.
BRILLIANT CUSTOMER SERVICE.
VERY ATTENTIVE AND DILLIGENT.
HIGHLY RECOMMENDED *****
16 January 2025
Unprompted review
Fabulous experience
Fabulous experience. I ordered Lowengrip deodorant and this arrived very quickly and safely to the UK. Customer service was excellent and the price for the items was very competitive. Thank you
3 April 2024
Unprompted review
I ordered some perfumes for my daughter…
I ordered some perfumes for my daughter as I knew from previous experience that I would get these quickly. Shopping4net didn’t disappoint me again and my order was managed quickly and effortlessly from the start to the end. The customer service is first class and always very helpful to answer any questions! This is my go to online shop when I need anything quickly!!
6 March 2024
Unprompted review
Reply from Shopping4net
Hello Sanna,
Thank you so much for your wonderful review! 😊⭐
We are thrilled to hear about your positive shopping experience with us and that we were able to meet your expectations once again. Our team at Shopping4net takes pride in providing excellent customer service and we are glad that we could assist you efficiently.
We appreciate your continued trust in us and look forward to serving you again in the future. Thank you for making us your go-to online shop for your quick shopping needs!
Have a wonderful spring season 🌻
/ Johanna from Shopping4net
Reply from Shopping4net
Hello,
Thank you for your kind words and ⭐⭐⭐⭐⭐!
We strive to provide excellent customer service at all times. If you need any assistance, feel free to reach out to us. We're here to help!
Have a wonderful day!
/ Karin from Shopping4net
Extremely poor customer service
Customer service is the poorest I've ever experienced! When you see all the complaints from other reviews, you will understand they need to change their support staff! No compassion whatsoever!
They even have the cheek to send double late payment invoices, which is illegal!
11 March 2024
Unprompted review
Reply from Shopping4net
Hello,
We are sorry to inform you that it was not acceptable to settle your bill 5 weeks late without incurring any late fees. The due date for your bill was January 25, 2024, and your payment was received on March 8, 2024. As a result, additional fees have been applied in accordance with our policies. The first reminder was for the original invoice, and the second reminder was for the account statement, which constitutes a separate bill.
Despite receiving all the necessary information via email, you chose to pay the original amount due to a misunderstanding regarding the payment method, a company which we are not affiliated with. It is essential to carefully review the invoices, emails, and other related information on our website. We cannot accept responsibility for late payments that have not been caused by our company.
Please be advised that the added fees are fully legal and necessary to cover the costs incurred by the late payment.
Thank you for your understanding.
/ Shopping4net
Dirty tactics.
Horrible service when a product isn’t available. They take the order to make sure they get paid knowing that it’s not in stock for weeks.
17 May 2023
Unprompted review
Reply from Shopping4net
Hello Erik,
You are able to see on the check out the estimated delivery time. If the item then is delayed from the supplier, we inform the customer about this and ask if he/she wants to wait for the order.
This has nothing to do with the payment, if you have paid with a card and want to cancel, we will reimburse the amount immediately. When paying with an invoice, the invoice is not created before the item is sent out.
We are sorry if you were this dissapointed with the information about your order, please contact us again and address your email to Johanna so that we can assist you with the matter.
/ Shopping4net
Seeking Invoices
I bought a toy for my son for a good price, According to the online store they sent me 6 invoices. Each invoice had an large increase. I only received three and all had increases. I never received the bill for the order, I got an email indicating the order had been sent which included the price I was to pay, but never the invoice. I did not find them in junk either.
26 August 2023
Unprompted review
Reply from Shopping4net
Hello,
Yes, you bought a toy in the beginning of June that is not paid for till this date. In 2,5 months you have received a few reminders and bills through email. The bill you reacted to was the 6th in order since the beginning.
So no scam here, just an unpaid bill.
Edit: We decided to leave the 1st reply open as well since it was a reply to the original review warning others for a scam.
Its great you write that you received the delivery confirmation with the payment information, including amount, account and the reference number. We also sent a PDF-invoice attached to that email. Yes, each reminder is 35kr extra and an account statement 39kr.
Have a good day! / Shopping4net
Extremely happy with the shopping experience from Shopping4net.
Initially made my first purchase through the Shopping4net website as they had great prices on some branded plates and bowls I have wanted to purchase with a further percentage off (this brand is also sold via other stockists). It was a huge order and arrived well packaged and very quickly!
Unfortunately 2 smaller bowls were broken in transit. I sent and email and images to customer service late Sunday night and had a fast response that they will be replaced Monday morning. It’s Tuesday morning, I receive a SMS the replacements have arrive and are waiting to be picked up! I mean, I think it’s almost expected that customer service is terrible with MANY online retailers - I expected the same here but am extremely shocked they proved me wrong?!
Extremely extremely happy with my purchase and the EXCELLENT customer service from Shopping4net. Will definitely be here first before I go anywhere else!!
15 February 2022
Unprompted review
Very happy with the entire transaction…
Very happy with the entire transaction from ordering to receipt of item. Price was far lower than any other supplier 😀
1 July 2021
Unprompted review
Reply from Shopping4net
Hello Kathleen,
Thank you so much for this fine review, it makes us happy to hear that everything went as planned :)
We wish you a wonderful summer!
/ Shopping4net
Fast delivery
12 April 2021
Unprompted review
Reply from Shopping4net
Dear Andrew,
Thank you for your feedback, we are happy to hear that you got your parcel quickly :)
Have a great day!
Best regards, Shopping4net
Short expire date of product
Synbiotics that I received today, 24th of February 2021, are with expire date 4-2021. I feel cheated by this company. They could at least state or announce before delivery that the product is with short expire date.
Shame!
UPDATE:
After contacting the customer service (as I was advised after my post here), I was offered 50% discount for the product, or to turn it back. Since I had already opened the product, the option was to accept 50% - which I did accept.
24 February 2021
Unprompted review
Reply from Shopping4net
Hello,
We are sorry if this has happened, please contact our customer service through email info@shopping4net.com so they can surely help you with this. It was never intentional and we will correct the matter, just get in touch with us.
Edit: We have compensated you for this and would appreciate you mentioning that as well :)
/ Shopping4net
Amazing customer service
UPDATE: I had received the wrong product but after contacting the customer service, i got a reply within an hour and they sent the right product later that day! The delivery was super quick. The customer service is fantastic!
2 February 2021
Unprompted review
Reply from Shopping4net
Hello,
We are sorry about the mistake but are glad to hear you received the correct item in time and we were abe to solve the matter quickly. We really appreciate your review and kind words :)
Have a great Monday! Best regards, Shopping4net
Very friendly and fast customerservice.
Very friendly and fast customerservice.
One package was damaged in delivery and i got a replacement.
Thank you!
27 January 2021
Unprompted review
Reply from Shopping4net
Thank you so much for this review, we really appreciate it :)
We wish you a great day! /Shopping4net
Reply from Shopping4net
Hello Daniela,
Sorry to hear that you feel this way. You were in touch with us about the payment but you didn't quite follow the payment plan and have therefore gotten a reminder. You have not been in contact with us since the first emails so we have not been able to help you with any further inquiries.
The potato peeler arrived within a…
The potato peeler arrived within a week, but unfortunately broke after a month, but the customer service was excellent. I received a reply within 24 hours with a promise of a credit note.
28 April 2020
Unprompted review
Reply from Shopping4net
Hi Nikki.
So nice to read your review and that we handled your case in a way to your satisfaction. Best regards Shopping4net
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