Shopper Approved Reviews 

831
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its effectiveness in helping businesses grow and manage their online presence. The staff and customer service team are frequently commended for being highly responsive, helpful, and knowledgeable, often going above and beyond to resolve issues and provide guidance. Many people appreciate the quick response times and the seamless integration of the platform with their websites, which contributes to a smooth user experience. However, some customers also noted difficulties with the review submission process, experiencing issues with providing information or accessing review links. A few other people also felt that the service might be company-centric.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, responsive, and genuinely... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the team's professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers thrilled and highly recommending it,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Website

People report positive experiences with website, highlighting its ease of use and seamless integration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more

Rated 5 out of 5 stars

The team at Shopper Approved have been great with the setup of their review platform on asgonlinestore.com. They have also assisted in encouraging customer engagement in leaving reviews. They don't... See more

Rated 5 out of 5 stars

Shopper Approved gives us everything we need. A way to provide honest reviews for our customers. Lots of tools we like to use such as spreading our reviews across multiple platforms and even the abili... See more

Rated 5 out of 5 stars

"I had the pleasure of working with Jordan Neuenschwander from Shopper Approval, and I couldn’t be more impressed! When we encountered issues with their API, Jordan was quick to step in and help us re... See more


Company details

  1. Software Company
  2. Media Company
  3. Review Site

About Shopper Approved

Written by the company

Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.

Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.

Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).

There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.

************************************************* ATTENTION - PLEASE READ BELOW *************************************************

If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.

- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.

- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.

As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.

That being said:

- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.

Or...

- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.

*************************************************

Contact info

4.8

Excellent

TrustScore 5 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(831)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shopper approved for ecommerce website

I have been with shopper approved for years and they have always been prompt to answer and fix any issues I had. The integration on our website is flawless and helped a lot in gaining customers. They also are not pushy in forcing other applications on you. Honest, straightforward,decently priced, I have had no regrets using their services

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Shopper Approved Review
Our company recently started using Shopper Approved for our online store, and the experience has been fantastic! Their platform is simple to navigate, making it easy for us to collect and showcase customer reviews. The setup process was smooth, thanks to their incredibly supportive team, who went above and beyond to answer every question we had, no matter how small. Their dedication to helping us succeed has been a game-changer, providing personalized guidance whenever we needed it. The dashboard is user-friendly and helps us keep track of feedback effortlessly. We highly recommend Shopper Approved to any business looking to boost credibility and enhance their online presence!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

A Must-Have Platform for Building Trust Online

We’ve had a fantastic experience with Shopper Approved! Their customer service team is always incredibly attentive and responsive whenever we submit a support ticket — they truly go above and beyond. The platform itself offers excellent tools that have helped us boost our brand awareness and manage our online reputation more effectively. Highly recommended for any business looking to build trust and visibility online!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Shopper Approved

Shopper Approved gives us everything we need. A way to provide honest reviews for our customers. Lots of tools we like to use such as spreading our reviews across multiple platforms and even the ability to easily customize our seals we share on our website. We love working with Shopper Approved and would highly recommend this company to anyone else considering using them for their review needs.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

I cannot write a review on this website…

I cannot write a review on this website (shoperapproved.com), and the ones there for gotickets.com are totally bogus

10 July 2025
Unprompted review
Shopper Approved logo

Reply from Shopper Approved

Hi Kimberly,

Thanks for reaching out. As a verified review platform, every one of our clients customers receive a survey request from us. If for some reason that request didn't make it into your inbox, you can always go to our website and click on the 'Write a Review' link at the top of our home page.

Please let us know if there's anything else we can do.

Thanks,

Shopper Approved Support

Rated 5 out of 5 stars

"I had the pleasure of working with…

"I had the pleasure of working with Jordan Neuenschwander from Shopper Approval, and I couldn’t be more impressed! When we encountered issues with their API, Jordan was quick to step in and help us resolve everything smoothly. His responsiveness, expertise, and dedication made all the difference. Highly recommend him!"

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Shopper Approved has helped us…

Shopper Approved has helped us tremendously at Dog and Hunt Supply. Matt, specifically, has been so helpful through the set-up and onboarding process. He answered every question we had in a timely manner and to a great extent. Dog and Hunt Supply highly recommends Shopper Approved!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Forelock and Load LTD.

Purchased a Barnett King Rat Black Widow catapult for my nephew who really wanted an Air rifle but his mother had different ideas so a catapult was the only item she would agree upon. After searching the internet Forelock and Load had the best price it arrived quickly and well packaged so 5 Stars.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Expert advice provided to help improve…

Expert advice provided to help improve my website trustworthines. Guidance on visual design and best practices on implementing ShopperApproved on my home page, category pages, product detail pages, and cart page.

25 June 2025
Unprompted review
Rated 4 out of 5 stars

The tech support team is great and gets…

The tech support team is great and gets everything working well. The only reason for 4 stars is because the token keeps having issues and is getting disconnected on my site. It would be 5 stars if this didn't have issues so much

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Top Tier Review Collecting Company

Shopper Approved has made working with them incredibly easy. Their review software is easy to use, and any time there are issues, they're quick to help. They check in with us consistently and notify us of any updates.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Best Review Platform + Onboarding Experience

Shopper Approved is maybe the third online review platform we've used and its hands down the best. Reasonable pricing and the review system actually works. The best part was their hands on onboarding team. Matt worked with us and out developer for several weeks to make sure we had everything we needed to fully utilize the power of the platform. Highly highly recommend and a special shoutout to Matt!

1 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look