Shopbop Reviews 832

Is there anything more frustrating than discovering a Cult Gaia bag purchased from Shopbop 7 years ago is confirmed FAKE by the brand’s team? I trusted Shopbop for authenticity. I’ve reached out to your customer service team, but I haven’t received a satisfactory resolution. As a old customer, I’m disappointed and seeking fair compensation for this issue, which is a refund for the price I paid.

SCAM?
I ordered a $500 product on Shopbop and immediately my account got locked. No customer service via email, nobody's picking up the phone. Have I been scammed $500? I want my money back or my account unlocked.

Awful customer Service! I have ordered a pair of Jeans on Tuesday morning, it is now Thursday night and still hasn’t been shipped! I’ve contacted Shopbop first time on Wednesday morning to ask that they ship asap as I need by 19/4, there reply was a copy paste reply that I will receive an email once shipped, I have emailed them again today and received the same reply, I asked them to put me onto someone that can help me and still waiting on a reply and now my emails won’t go through to them!! Disgusting customer service with no care! I wish I had read these reviews prior to my purchase. After writing this I received an email from Shopbop advising the item would be shipped on Friday which it was and received today Monday15/4. It’s just a shame that it took for me to write this review to get some action from Shopbop.

Shopbop offers a good selection of nice brands with well-described items... But... As a customer ordering from the US to Europe, I've found that they need to be more transparent about the potential extra charges that may occur. Despite finding a clothing item on sale, I've ended up paying more than the full price due to additional fees. It would greatly benefit customers if the company provided clearer information about these charges upfront... Imagine what i could have paid if i /potentially/ had to return the items... Oh my...

I don’t know what is going on with this company, but tried ordering a pair of shoes, and they inactivated my account but still keeps sending me Shopbop emails. I tried contacting customer service and they sent me to a department, who won’t tell me what’s going on, and just simply said that I’m not able to purchase anything from them. Something is seriously wrong with this company. Upon reading other reviews, apparently other customers are going through the same issue. Never experienced an online site with such poor customer service.

Ordered items in December 2023. Returned all items from the order within days of getting them due to quality being subpar. Received confirmation from shopbop of my return and refund on 12/15/23...on 2/13/24...62 days later they claim one item wasn't returned and charged my card back for that item that was returned. Customer service has not been helpful other than shedding light on their IMO sketchy policy of how they handle returns- they refund you upon initial receipt but then it can take 30-60 days for your item to go to another warehouse for "final processing"...aka they can loose your items or not scan them, etc in an additional 30-60 days after they have been returned by the customer but then charge the customer back...cool cool. I will never shop with them again, terrible customer service and all of their product is available on other main street sites with better customer service

Awful, Awful customer service. I made a large purchase through ShopBop last week. I received my package and more than half of my merchandise is missing. When I filed a claim with ShopBop, it was denied and I could only be refunded if the merchandise was returned. They will not speak to me on the phone, this is all through email. I refuse to pay for clothing that I did not receive, but there is no one to speak to about this or to escalate. I will never buy from them again, and I will be sure to make my experience known to friends.

good but not enough

It's my first time with shopbop. I ordered a pair of pants almost one week ago. The parcel was sent with UPS. Since yesterday while tracking my package it says: "Delay: Emergency Situation or Severe Weather, Istanbul, Turkey" . This seems very strange to me and my feeling is I won't get my package...
Also, I have tried 100 times to unsubscribe from their mails, it does not work and I keep receiving them.
Bad feeling overall....

A few days later, after having sent this review, my package arrived. So no bad feeling in retrospect... They also stopped the mails finally...

I purchased a pair of shoes from this company and when I attempted to return them they sent me a label to return them which was not free but was told by UPS that I have to pay nearly $19 to return them. I have received email messages to which I responded several times and get nothing but messages saying that my responses are being processed but they never follow-up on it, Avoid this company!

I ordered perfume from this company and it's a scam I ordered in December and I haven't received anything I keep contacting them for a refund or proof of delivery still nothing. So please don't buy anything from this site it's a scam it says it is a trusted site it's not

First time ordering at shopbop. Account got locked for absolutely no reason like a lot of people reviewing in here. My card got charged and it’s been two weeks with no refund for Order Number: 126120364. Reached out and was told to wait 5 business days when it’s been over 5 business days. I just want the item or refund. It’s not that hard. Do not recommend ever ordering from shopbop. Their service is disgusting

Honestly one of the best delivery experiences ever. Item was with me in London within 2 days of ordering it! This is quicker than things I've ordered from within the UK in the past few months.

Super impressed and will be shopping again :)!

Fast shipping, wonderful customer service, great selection of clothing.

I made and order and waited over a week for it to ship, but it never did. When tried to check my account I realized it was locked so I emailed support. They told me my account was locked and my order was canceled over a week ago. They also stated that I was not charged and it was just an “authorization hold”. I contacted my bank 3 times and all 3 times I was told that it is not a hold but instead a charge on my account. I have contacted Shopbop several times through email stating that they have charged me but each time they have lied and stated that it is just a hold on my account when my bank clarified this is a charge. It is about to be two weeks now and still no refund I don’t know what to do. When ever I contact them they just lie and tell me it’s just a hold on my account and to wait 3-5 business days but it has been long passed that time. Please do not order from them, they randomly cancel orders then don’t refund them and lie about the charge.

I've been a customer for years and was genuinely happy until last month.

I ordered a dress and instead I was sent a sarong. As I was travelling for work I shipped by Aramex not DHL expecting a full refund.

They have charged me $85 dollars for DHL returns (a service I did not use). Also a refund of $27.60 for the import fees please as it's your mistake.

Hopefully this is a one off but not happy.

Sorry to those that did not receive the experience I have!
Tbh, I’m shocked that there are so many negative reviews!

I am delighted with how quick my dress arrived!

I ordered the dress on Saturday early hours in the morning and it arrived Tuesday with free delivery- I might add!

I got the dress I have been searching high and low for, for ages!!!!

Service received was great and the dress is just so beautiful!

I would definitely shop here again!

I ordered a coat from the website and a day later my account was shut down and the order was cancelled. When I called them to try to reinstate my account, I received no reason as to why my account got shut down and was told I can never order from them again. Customer service was horrible. This is not how real company runs.

Update* it’s been like a week with nothing done from Shopbop after they got my additional information.

The whole process went smooth, the received item was perfect! Delivery time was fast too. I can’t complain!