The website is easy to navigate with excellent illustrations. But the quality and beauty of the bracelets in real life go above and beyond the photos on screen or in the brochure. I am very pleased wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
Company replied
Excellent customer service if online or on the phone. Trusted deliveries with recognised carrier. Excellent quality of products. It’s also very nice to get money off vouchers for future orders. Can’t... See more
Company replied
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Arrived in time
Ordered on line, said would take 7/14 days didn't realise it was working days so sent email saying needed by Saturday (24th) took 2 days to reply and just going through system which wasn't really a reply sent another email saying if they could not guarantee delivery I would cancel order it was posted out on Wednesday and arrived on Thursday, so our twin granddaughters got there 21st Birthday presents on time.
15 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re pleased the order arrived in time for such a special occasion and hope your granddaughters loved their 21st birthday gifts.
A good company
As usual the goods arrived on time and were perfect. I always find Shiptons a good company to deal with.
24 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for your review, we’re so pleased you’re happy with your order.
Great Service
I have purchased several pieces from you kin the last couple of years and they have always equalled myself and my wife's expectation. The service is good and up to the brochure's description.
We shall continue using Shipton whenever necessary.
17 December 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words and for your continued support over the past few years. It’s always nice to know our pieces are appreciated exactly as described, and we truly value your loyalty.
I Purchased a lovely Lapis lazuli…
I Purchased a lovely Lapis lazuli bracelet which I am delighted with. The customer service person I spoke with was polite and helpful.
16 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for your kind review. We’re so pleased you’re enjoying your Lapis Lazuli bracelet and that our customer service team was helpful. Your feedback is much appreciated.
high standards
as a past Shipton customer I am very satisfied
with the past and present service. Jewellery is of a very high standard.
26 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for your continued support. We’re so pleased to hear you’re very satisfied with both our past and present service, and that you value the high standard of our jewellery. Your feedback truly means a lot to us.
Items are usually excellent.
I give customer service 5 stars for their information, reassurance & support.
Before I purchased the two items, I requested reassurance that they would be delivered in time, as one was a Birthday gift.
Unfortunately due to previous experiences of being too lengthy a time with dispatch & delivery, this was of great concern to me.
I had to call customer svs again for that very reason.
The lady I spoke to there was so helpful. That is my reasoning of 5 stars given.
I need to add that these two sets of shell pearls were not in the best of conditions. With chippings from them left in the satin boxes.
I have to say that this is the first time the quality of Shipton & co items wasn't up to scratch. I am sorry to state that, as this is most unusual.
Hence the 3 stars.
This was a prompted review.
23 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share such detailed feedback. We’re pleased to hear our customer service team were able to provide the information, reassurance, and support you needed, especially with a time-sensitive birthday gift.
We’re very sorry to hear that the shell pearl sets did not arrive in the condition you would expect. This is certainly not the standard we aim for, and we appreciate you highlighting it. Your comments have been noted and will be shared with the relevant team, as quality is extremely important to us.
Easy ordering
Easy ordering, product exactly as expected and incredible quality
Will definitely use the company again
26 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re so pleased to hear everything was easy to order and that the quality met your expectations.
Necklace purchase
Reliable swift service via telephone ordering. Helpful and polite sales assistant.
10 January 2026
Unprompted review
Reply from Shipton & Co
We’re pleased to hear you found our telephone ordering service reliable and swift, and that our sales assistant was helpful and polite. Your comments are much appreciated.
Beautiful jewellery
Beautiful jewellery
And brilliant prices. The shipping time is the only reason for 4 stars not 5
11 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re pleased to hear you love the jewellery and our prices. We appreciate your comments on delivery times and will certainly take this on board as we continue to improve our service.
Let me start by saying I would order…
Let me start by saying I would order again. Customer service was not brilliant over the phone and there was no response to an email I sent.
Item took a while to arrive. It was for a birthday present and didn't arrive on time. That's fine as it was for my mam and she understood. Item was perfect in its own right but did not look like the one on the website! The item looked green tones on the website and pinkish tones in real life.
16 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for your feedback and for saying you would order with us again — we really appreciate that.
I’m sorry your experience with customer service and delivery was disappointing, and that the item didn’t arrive in time for the birthday. I also understand your comments regarding the colour difference. If you would like to exchange it, we will be more than happy to help.
We’re pleased you were happy with the item itself and thank you for taking the time to share your experience.
Excellent customer service
Excellent customer service. Good web site. Well packaged goods.
7 January 2026
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re really pleased to hear you found our customer service excellent, our website easy to use, and your order well packaged.
Good service
Good response from customer services when I requested an out of stock item. It was ordered and I was notified when it became available. It was delivered promptly and in good condition. The product was a gift, which was completely appreciated.
1 December 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that our customer services team were able to help with your out-of-stock enquiry and keep you updated until the item became available. It’s lovely to know it arrived promptly, in perfect condition.
Very prompt service
Very prompt service, as always.
Delighted with earrings.
20 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re so happy to hear the service was prompt as always and that you’re delighted with your earrings.
Fast delivery, safely packaged and lovely item.
Ordered just before Christmas and wasn't expecting it to arrive by Christmas (not that it was a present) but it arrived in a couple of days, securely packaged. Loved the item - just as it looked online. Very pleased with service and item. No complaints.
16 December 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for taking the time to share your experience. We’re really pleased your order arrived so quickly and safely, especially at such a busy time of year. It’s lovely to hear that the piece was exactly as expected and that you were happy with both the service and the jewellery.
A lovely selection of jewellery
A lovely selection of jewellery, well worth the price paid!
25 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words — we’re so pleased you loved the selection and felt it was great value. We really appreciate you taking the time to share your feedback.
First time problem
For the first time, ordering from Shipton & Co, something went wrong. I ordered 4 items but when the delivery eventually arrived there were only 3 items in the bag but the delivery note itemised all 4. There was no note saying one thing would be coming later. I contacted the company, which got back to me quickly, saying it would investigate. A few days later the missing item arrived, no explanation. All is well but I was concerned about lack of information.
22 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience, and for ordering with Shipton & Co.
We’re very sorry for the confusion caused when one item was missing from your initial delivery, particularly as the delivery note listed all four items. While we’re pleased the missing piece reached you safely, we fully appreciate that the lack of explanation at the time was unsettling. Normally, if an order is sent as a part-delivery, this is accompanied by a note explaining that an item will follow, and we’re sorry this was missed on this occasion.
Thank you for your patience and for your understanding.
Attentive phone calls from…
Attentive phone calls from Shipton...things had got complicated because I had to order by phone, rather than online, due to the vouchers I had received previously. Very happy with the ring and earrings.
8 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience. We’re really pleased our team could help by phone and make the ordering process smooth for you. It’s lovely to hear you’re happy with both the ring and earrings — we hope you enjoy wearing them, and we look forward to helping you again in the future.
always a pleasure to receive an order…
always a pleasure to receive an order from Shiptons
always securely wrapped and received on time
plus the ordered item is a pleasure to receive
21 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind feedback. We’re pleased to hear your order arrived securely and on time, and that you enjoyed receiving your piece. We really appreciate your continued support.
Why I recommend Shiptons.
Easy to use website.
Order fulfilled and delivered on time.
Well made and presented products at exceptional prices…
…but, please stop including the ringsizer as a complimentary gift - I’ve got 6 of ‘em languishing in a drawer!
Thank you.
11 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review and kind comments about our website, service, and jewellery — we’re really pleased to hear you’re happy with your order.
We also appreciate the feedback about the complimentary ring sizer. That’s very fair (six is quite a collection!), and we’ll certainly pass this on to the team as we continue refining our packaging choices.
Thank you again for your support — it’s very much appreciated.
All good.
Bought various things from Shiptons over the last few years all been good so far.
I might have an item to return in the new year so will see how that goes.
Delivery is usually on time.
1 December 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review and for your continued custom over the years — we’re pleased to hear you’ve been happy with your purchases.
If you do need to make a return in the New Year, our customer service team will be happy to help and ensure the process is straightforward for you. We’re also glad to hear delivery has usually been on time.
Thank you again for taking the time to share your experience.
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