Shinybikes Reviews 124

Ordered a Colnago stem after recent bike fit. After emailing and calling internationally several times, with false promises of the order being sent. I finally recieved the stem, not the one I ordered but a different model. I gave up complaining and sold the stem on eBay. :/

Ordered one product. Sent incorrect item. Eventually got through to get a return authorisation. Told me to send by normal post - No chance. Sent signed for. Heard nothing. Checked delivery & PO didn't get signature. Claimed that the place refused to accept return.
Raised dispute via credit card company. A quick search f the web shows that this is no unusual behaviour by the company. AVOID.

I called to have my bike serviced and Shiny bikes are no longer there and another business are now operating from the premises. I made enquiries from the landlord but they had no idea where they have gone

I ordered a pair of cycling shorts from Shinybikes.com and they never arrived. After repeated attempts contacting them they never replied. I had to file a complaint though paypal to get my money back.
THIS COMPANY ARE DODGY AVOID!!!

Never received my order, refund or a corrospondence from them. Their website has been under maintenence for a month.

Returned (at my expense) my Pinarello Dogma frame for repair under warranty (gel coat had bubbled adjacent to the top tube cable port) in June 2015. No response from Shiny bikes for weeks. In my follow-up email, sent in August I was advised that the frame had been inspected by Yellow (the importers) and would not be repaired under warranty. Clearly the frame never received a manufacturer's inspection, which was my first point of worry, but it gets worse... read on.

I was offered a new frame (F8) at a great price, but after much deliberation decided against it and asked for my frame to be sent back. Received two emails from Shiny bikes in response, the second of which advised that the return shipping price previously quoted had increased. Clearly with no other option, I agreed to the new price and asked for the the frame to be shipped back. That last email was sent on 17th of August. Since then, email silence from Shiny Bikes and no frame!

I have called, every day, at various times, for the last week and no answer. It would appear that this company is no more.

Avoid. They are not sending items out!!

I placed an order for some ZIPP aerobar extensions on 1st October for my partner as he is having his bike built this week. Shiny Bikes have debited the money from my credit card but the delivery is no where to be seen! Shiny Bikes are not responding to my emails and are not even answering the phone when I call. This all sounds very similar to other poor people on here. My only hope now is to contact my credit card company and try and get a refund as I fear Shiny Bikes are no longer in business. Their website has gone down as well. So disappointing and is causing a lot of people a lot of stress. What an appauling business! Not sure whether my partner will be able to source the aerobars somewhere else in time now :-(

Seems like my experience is similar to other recent posts - ordered a disc wheel with Powertap hub in July - money debited immediately from credit card but still no wheel. I've had several conversations with various stories explaining delays and even got to promising next day despatch in late September. No response to any emails - for last 2 weeks not contactable by phone and website down for maintenance. I've now referred this to my CC provider for action. I fear that this business has run into classic cash flow issues and accepting orders and taking money in a last ditch effort to continue.

Have just ordered a Kinesis Gran Fondo frame plus 3t bar and stem. Shiny bikes have debited my account but as yet no information of when goods will be delivered. Order no 234451. Having read reviews below and tried to phone and email but no answer! I am now concerned. Have spoken to my bank this morning to try and retrieve money. I hope Shiny Bikes reads this and responds otherwise I think we have all been had.

Purchased a set of wheels which I called the next day and cancelled. Was promised a refund on to my credit card, 3 weeks later nothing. Try to it is engaged and we form never gets answered. Website now down and no answer on the phone.

Did some research and looks like same people who owned Bling Bike Kit Ltd which is dissolved at the Companies House.

Now have the tedious process to get a fprefund via card provider. Shocking to read the sad story of the lady who ordered a week for her partner.

I've ordered from these people before and their service is always lousy, but their prices are hard to ignore and some of the items they stock are really hard to find elsewhere.

Nonetheless, I wish I'd erred on the side of caution this time. I've been mailing them and calling them since I ordered a month ago and have had no response and have never got through on the phone. The answerphone claimed that there'd been a sudden loss in the family, but I note that the Facebook page has now gone down and the site is locked. I reported them to the Association of Cycle Traders but ACT can do little to intervene. I suspect they've gone out of business and I plan to call my payment card provider tomorrow. Fingers crossed I'll get some money back.

I cannot believe I purchased an item from this company before googling them in the first place! How naive was I!!! Competitive price is where they got me - and this is why I cheated on wiggle.co.uk and made my purchase of Zipp 900 Disc Wheel for my partner's very special birthday with shiny bikes.com...

It was a REALLY BIG DEAL for me so I ordered the item nearly 5 weeks before his birthday (that is now exactly a month ago). Needless to say, I am now left with tears down my cheeks having to say to my partner I have been scammed and I won't be able to give him his birthday present on Thursday- I can't exactly afford another £1000 wheel out of the blue!

Long story short, I purchased Zipp 900 from ShinyBikes.Com on September 5th (2015). Received the confirmation of my order but that was IT - no confirmation of the shipping. The order has CLEARLY not been dispatched as instructed in the email within 48h... Subsequently to it not being delivered within the expected timeline, I emailed them, have not heard back, so I phoned them to find out the order has indeed not been sent out.
At that point the addressee to whom this item is being delivered was going to be away so I requested for the delivery to be arranged for the 21st of September. After that date I phoned again just to find out once more that the item has not been dispatched. I was promised it was going to be dispatched on Sept 25th (Friday). That has not happened either, because the item is not with me despite of their delivery times promising to take max 5 days to UK Mainland (They are based in Ireland). Since then, they have not replied to ANY of my many emails. They are not picking up their phones (I've been calling them 10 times a day for a week) and now also their website is down - I haven't even got a SINGLE REASON to believe anything else but the fact that I have been a victim of a big fat fraud.

My case is now being investigated as I have raised a dispute over this payment with my bank. From previous comments posted here in the recent days I believe some of you had to do the same - through pay pal or banking. Regardless of whatever is going on here, this company MUST NOT BE TRUSTED UNDER ANY CIRCUMSTANCES and every bone in me hopes they will get prosecuted for what they've done to me and very obviously other people too. How can one run a business in such an absolutely and utterly appalling and disgusting way? Shiny Bikes, if you ever read this, I want you to know not only that I feel you stole my money from me, but also broke my heart by ruining my perfect birthday plans for my beloved partner. And I really truly care about these things and don't take them lightly (although now I know I kind of did take it "lightly" by not looking up these reviews before trusting shinybikes.com!).

I have to speak as I find.
Ordered a complete Campag Record Groupset, was not in a rush & after a week chased them & it was delivered the following day.
I had spoken to Fraser & he was very helpful - maybe we are all spoilt by bigger on-line shop who deliver promptly but are more expensive.
Regards LBS, I used to use one in South Devon, near the A38 but when it got to paying up front for the order then being exceedingly [not allowed to write the exact word but you can guess] messed around on delivery, 'not in stock at suppliers/none in the country', excuse, then waiting weeks & weeks. Just about to order from Shiney Bikes again so will keep you posted.

Tried calling their phone number in the UK during office hours - no one picks up. Have sent several emails, no replies. My order number was 234302 since it looks like one of the scammers behind that site is responding, at least, to complaints here. It would be awesome if they would RESPOND TO CUSTOMER EMAILS. Opened a PayPal dispute for the charge and will shop elsewhere IF I DONT HEAR BACK WITH AN ETA on when the frameset ( Cinelli Gazzetta ) will arrive, or if it has shipped, or what. Terrible business, avoid them - they're a waste of time. Hopefully PayPal will deal with them accordingly and shut them down.

Absolutely avoid this company. . It is not real.. I am already spent 1180 pound for Fast Forward wheels .. nothing received. . No any reply to my messages or calls

Have had £135 of my money for 3 weeks for a saddle that was supposedly in stock HAVE NOT EVEN RECEIVED AN EMAIL TO SAY WHEN MY GOODS WILL BE DELIVERED, IF THEY WILL BE DELIVERED, have emailed, called and used the web interface, NOTHING, any place else this would be considered THEFT by deception. The one stars below tell the story. If you want to donate money to these people go ahead, wish I had come here before ordering. AVOID AVOID AVOID AVOID, THERE SHOULD BE A NO STARS OPTION

Update - email from Faser, "shipped last week have you not had a card?" What a scam, to answer his question, OF COURSE NOT! These people are scum. Like the post above I hope PayPal shuts them down, I have launched a complaint as well.

Wish I’d read these earlier. 1 week after taking my money and three emails from me requesting a delivery date, not a thing, not even an acknowledgment. Very poor.

I have ordered a pair of Campagnolo Shamal wheels with Continental GP4000S ll tyres to match, and a 2015 Campagnolo Super Record groupset.

The service I received from a gentleman called Fraser was superb. I would have no hesitation in ordering from Shinybikes again, and would recommend any cyclist to make Shinybikes their "go to" website.

I ordered a saddle, after waiting 4 weeks, and having been unable to contact them, I finally got through only to be told they had no delivery address, they said they still had the saddle in stock but had refunded my payment via Paypal. Foolishly I thought I had made a genuine mistake so re-ordered the saddle. Over 2 weeks later still no saddle, no reply to E-mails and nobody answers the phone or its permanently engaged. Now starting complaint through Paypal. Stay well clear