Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
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Review summary
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I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Having dealt with you for many years and having no complaints as the web site is easy to navigate and customer service has always been good . An app would be helpful though.
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
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Easy to use and generally good…
Easy to use and generally good communication. Received request to review, however, prior to policy anniversary which seemed a little strange.
16 June 2026
Reply from Shawbrook
Hi Paul, thank you for taking the time to share your feedback and for saving with Shawbrook.
First time using your services and…
First time using your services and found you very professional
6 April 2026
Reply from Shawbrook
Hi Geoff, thank you for taking the time to share your feedback and for saving with Shawbrook.
Easy to use good rates
27 June 2026
Reply from Shawbrook
Hi David, thank you for taking the time to share your feedback and for saving with Shawbrook.
I have always found Shawbrook very…
I have always found Shawbrook very efficient and have always dealt with my reivestments without any fuss or problems . I would have no problem recommending them to other people
27 May 2026
Good isa rates and send reminders to…
Good isa rates and send reminders to you when maturing and provide good re investment options
27 June 2026
Simplicity to use
5 June 2026
Just so easy to navigate and no hitches…
Just so easy to navigate and no hitches on the website.
20 March 2026
Still waiting for an App to do just the…
Still waiting for an App to do just the basics and view balances.
26 June 2026
Reply from Shawbrook
Hi Gary, thank you for taking the time to leave us a review. We have shared your suggestion regarding a mobile banking app with our team. Thank you for saving with Shawbrook.
Prompt and effective service
Prompt and effective service. Happy to continue with Shawbrook
18 June 2026
Shawbrook
The shawbrook employee on the phone was very helpful and professional also the shawbrook bank gives you excellent interest rates and are always helpful.
6 April 2026
Easy to set up
Easy to set up, good rates, quick communication. When it came to wrapping the accounts this was easy and straightforward to do online. I would very much recommend Shawbrook.
26 June 2026
Easy to cont well to queries, interest rates satisfactory
Easy to contact safely, responds well to queries
26 June 2026
Reply from Shawbrook
Hi Trevor, thank you for your positive review. We are thrilled to hear about your experience with us. Thank you for saving with Shawbrook.
Shawbrook Bank Website.
Easy to use and good looking website with good saving rates across various accounts. Also found the phone help-line quick to answer with helpful staff.
Happy to recommend
22 May 2026
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