SharkNinja UK Reviews 

52,446
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 9,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that packages arrive right on time or even the very next day. People also appreciate the supportive customer service team when dealing with warranty replacements or general inquiries. Consumers are thrilled with the high quality of the appliances, highlighting their impressive performance and straightforward online ordering. However, some people mentioned experiencing frustrating delivery delays, missing courier updates, or occasionally receiving incorrect replacement parts. A few reviewers also noted occasional issues with damaged packaging, missing tracking information, or items arriving in a used condition.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and excellent build quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the excellent build and... See more

Order

People report mixed experiences with order processes. While many consumers praise the very fast service,... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more

Rated 5 out of 5 stars

First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more

Rated 5 out of 5 stars

My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more

Rated 5 out of 5 stars

I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.5

All reviews

(52,446)

9,923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SharkNinja UK

From ordering to delivery I was most impressed as I ordered the Shark on a Sunday and was expecting a few days before delivery, to my utter amazement it arrived the next day, can't fault the service.
Thank you

9 September 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Had a warranty issue which was dealt with immediately and within 2 days I received the replacement part.

20 September 2026
Rated 1 out of 5 stars

Parcel never turned up despite getting…

Parcel never turned up despite getting emails saying it was delivered to home. No photo or anything

20 September 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hi,

Thank you for sharing your feedback.

We're disappointed to hear about your experience with the delivery of your order. We completely understand how frustrating it must be to receive notifications advising that your parcel had been delivered, only for it not to arrive. We would like the opportunity to investigate this further and help resolve the issue for you. Please click the link below to contact us, and one of our specialists will be able to assist with reviewing the delivery details and discussing the next steps.

https://support.sharkninja.co.uk/contact-us

Kind regards,
SharkNinja UK

Rated 5 out of 5 stars

Amazing service

Amazing service ! Rang up re broken part one day and was delivered the next day! Very nice customer service guy, Mohammed too.
Thank you 👏👏👏

20 September 2026
Rated 5 out of 5 stars

I love my soup maker

I love my soup maker. It’s so much quicker and easier. Can’t believe I’ve waited until now to buy this. Also have the air fryer which I love. Don’t use my oven at all anymore!

20 September 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy website to navigate and didn’t realise so many parts could be ordered rather than replacing whole machine. So big environmental plus from me. Delivery as stated within 24 hours, so minimal time without vacuum cleaner!

20 September 2026
Rated 5 out of 5 stars

Great experience - faultless

Great experience. I have been looking for this item for a while and saw it available.
I noticed there was a further discount for the more mature person so made it an even better deal.
Item arrived, extremely well packaged and basically overnight.
Very pleased with item and couldn’t fault the experience at all

20 September 2026
Rated 5 out of 5 stars

Always super quick delivery

Always super quick delivery, 2 year guarantee when shopping direct. The the flexibreeze fan i purchased is the 2nd one. We have 1 in the bedroom and 1 in the living room. Absolutely brilliant but of kit, very powerful, quiet and they produce a great wind type brezze on the lower settings. Remove & oscillating also 👌🏻

20 September 2026
Rated 5 out of 5 stars

Very good price

Very good price, cheaper than Amazon.
Ordered one day, delivered the next.
Would definitely look at shark website anytime I need shark/ninja products

20 September 2026

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