After being scammed by a site called "Kumoj"; which never delivered my Nike Vomero Premium, I had to order a new Debit Card as a precaution even! I subsequently purchased afterwards from Seven Store a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Advisor Shanaye was extremely helpful when I had multiple queries and log in issue on the app. The chat function worked really well and Shanaye was prompt and friendly in her responses. I really hope... See more
Company replied
WLW3318622 Seven came through for me again! Received the email on the Thursday, trainers on the Friday. As usual arrived in perfect condition, box included. I do like an undamaged box, especiall... See more
Company replied
Can't believe how quick my order was processed. Placed my order late Saturday morning, it was delivered the very next day before twelve. Made me a very happy person poping out to the pub with my new... See more
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Company details
Written by the company
Shop the latest collections from curated mix of progressive designers and iconic brands online at SEVENSTORE. Free UK delivery on orders over £90. https://www.sevenstore.com/
Contact info
United Kingdom
- www.sevenstore.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from SEVENSTORE
Thank you for your 5‑star review, Simon. We’re pleased to hear you had a positive experience with us. Your feedback is important and reflects our commitment to delivering a refined shopping experience. We look forward to welcoming you back soon.
Great experience purchasing on the…
Great experience purchasing on the Sevenstores site. Very smooth servicing, will be using this site again.
9 May 2026
Reply from SEVENSTORE
Thank you for your 5‑star review, Winston. We’re pleased to hear you had a smooth experience and look forward to assisting you again soon.
Reliable
Prices competitive through the app , speedy dispatch & delivery times on orders
8 June 2026
Reply from SEVENSTORE
Thank you for your positive feedback, Paul. We’re pleased to hear you found our prices competitive and appreciated the speedy dispatch and delivery times. At SEVENSTORE, we take pride in delivering a curated and efficient shopping experience. We look forward to assisting you again in the future.
Quick and efficient
Quick and efficient, packaged well and got a bargain on a purchase I have been wanting for a while.
8 June 2026
Reply from SEVENSTORE
Thank you for your positive feedback, Joe. We’re pleased to hear your purchase met your expectations and arrived well-packaged. At SEVENSTORE, we take pride in offering a curated selection and a seamless experience. We look forward to assisting you again in the future.
Terrible after sales experience
Item lost in transit , had to communicate via the live chat over a period of 3 days before the matter was resolved and refund processed .
The phone number provided on the website is no longer recognised.
The unhelpful customer service live chat and the attempt to put off the customer is staggering .
One service agent at one point responded in the live chat that the parcel has been delivered by DPD and asked for the proof of delivery photos and if I wanted to pursue the parcel being lost in transit it could be fraudulent .
A terrible company to deal with
12 June 2026
Unprompted review
Reply from SEVENSTORE
Hi Clare,
Thank you for your review. We are really sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please accept our sincere apologies for the inconvenience caused and for the level of service you received, as this is certainly not the experience we aim to provide.
We would really like the opportunity to look into this further for you. Please can you update your review or contact us at Help@SEVENSTORE.com with your order number so we can investigate this as a priority.
We appreciate you bringing this to our attention and will do everything we can to improve your experience with us.
Fantastic Menswear Provider
Fantastic Menswear Provider, great store in Liverpool, first class service, always a special touch, one of the best out there 👌
24 April 2026
Reply from SEVENSTORE
Thank you for your kind words and for taking the time to share your experience. We’re pleased to hear you appreciate our store in Liverpool and the service provided. At SEVENSTORE, we take pride in offering a curated selection and a refined shopping experience. We look forward to welcoming you again soon.
DPD lack of care in delivering parcels
Simple process of ordering plus extra speedy 1 day delivery - absolutely no complaints and very happy with the purchase! HOWEVER: the DPD delivery driver left the parcel outside the front door on a busy central London Street - even though I have registered two immediate neighbours -both commercial properties with staff present) in case no one is home to take delivery. If I hadn't arrived back within 10 min after delivery that parcel could have easily been picked up by anyone passing by! It would have been ever so simple to pop into the next door shop to leave the parcel safely!
11 June 2026
Unprompted review
Reply from SEVENSTORE
Hello,
Thank you for taking the time to share your experience. We're glad to hear you found our ordering process simple and the delivery speedy, and that you’re happy with your purchase.
However, we’re very sorry to learn that your parcel was left outside your front door despite your clear instructions to leave it with your registered neighbours. We understand how concerning this must have been, especially in a busy area.
Please know that we take such matters seriously and will be sure to raise this to help prevent it from happening again. Your parcel’s safety is very important to us, and we truly regret any inconvenience caused.
Thank you again for your feedback.
Ordered a shirt and jacket,loved the…
Ordered a shirt and jacket,loved the prices and got £1 next day delivery. The items were ordered at 6pm and they arrived 1.30pm a few hours later. I highly recommend the products and services from this company.
11 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your order arrived promptly and met your expectations. We take pride in delivering a considered shopping experience, and your positive feedback is appreciated. We look forward to welcoming you back.
Great service, Quick dispatched.
My item was quick dispatched, packed ok and for low cost I received next day. Really positive surprise. Really recommending. Thank you.
10 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words. We’re pleased to hear your order arrived promptly and met your expectations. At SEVENSTORE, we take pride in delivering a considered and seamless experience. We look forward to assisting you again in the future.
Great price (£60 cheaper than the on…
Great price (£60 cheaper than the on running site), fast delivery. Happy customer!
9 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your 5‑star review, Chris. We’re pleased to hear you found our prices competitive and appreciated the fast delivery. At SEVENSTORE, we take pride in offering a curated and seamless shopping experience. We look forward to assisting you again in the future.
Always quick and efficient service not…
Always quick and efficient service not to mention the great standard of your shoes ect
9 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, David. We’re pleased to hear you appreciate the quality of our shoes and the service you received. Your positive experience is important to us, and we look forward to welcoming you back in the future.
As always fantastic service and prices
As always fantastic service and prices. Delivery came before expected which was great 👍
8 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, Ms. Allen. We’re pleased to hear your delivery arrived ahead of schedule and met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless experience, and your feedback affirms our efforts. We look forward to welcoming you again.
Dhanishta was extremely helpful and…
Dhanishta was extremely helpful and quick to reply and ordered me an exchange to come tomorrow after a received a faulty pair of shoes. Thank you!
8 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, Emma. We’re pleased to hear Dhanishta provided a helpful and prompt service, and that your exchange was arranged smoothly. At SEVENSTORE, we take pride in delivering a considered and seamless experience. We look forward to assisting you again in the future.
Reply from SEVENSTORE
Thank you for your kind words. We’re pleased to hear your experience with our service and delivery met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless shopping experience. We look forward to assisting you again in the future.
Rubbish customer service
Rubbish customer service. The worst out there honestly. Bought a Canada goose gilet back in April but unfortunately had to return for an exchange due to being too big. Still have not received the item nor a refund. To now top it off they stopped responding to my emails.
DONT SPEND YOUR MONEY HERE. I should have just stuck to the well known companies
29 April 2026
Unprompted review
Reply from SEVENSTORE
Hello Asadur,
We're truly sorry to hear about the trouble you’ve experienced with your exchange and the delay in receiving your item or refund. This is certainly not the level of service we aim to provide.
Please can you reach out to us directly with your order details so we can urgently investigate and resolve this for you?
Please use the link below to get in touch with our team:
https://www.sevenstore.com/support/
Our Customer Service team is available Monday to Sunday, 8:30am – 7:00pm (UK).
We appreciate your patience and want to make this right.
Really disappointed shoes turned up a…
Really disappointed shoes turned up a day late (I paid for next day delivery) & had a scuff marks on them. I then had to pay to return them. Not impressed
2 June 2026
Reply from SEVENSTORE
Hello Ali,
Thank you for reaching out and sharing your experience. I’m really sorry to hear that your shoes arrived late despite choosing next day delivery, and that they had scuff marks. I understand how frustrating this must be.
Please accept our sincere apologies for the inconvenience caused. We would like to make this right for you. Could you please provide us with your order details? This will help us investigate the issue and find the best solution.
Please get in touch with our team using the link below:
https://www.sevenstore.com/support/
Our Customer Service team is available Monday to Sunday, 8:30am – 7:00pm (UK).
We appreciate your patience and look forward to resolving this promptly.
Paid for Sunday delivery on my order…
Paid for Sunday delivery on my order didn’t get delivered until Tuesday and no offer of refund for quick shipping! Product great when it eventually arrived
1 June 2026
Reply from SEVENSTORE
Hi Simon,
Thank you for reaching out and sharing your experience. I sincerely apologize for the delay in your Sunday delivery and for any inconvenience this caused. We understand how important timely delivery is, especially when opting for expedited shipping.
To make up for this, we have processed a full refund for your delivery fee. You should see this reflected in your account. Please allow 5–10 working days for the funds to return to your original payment method, depending on your payment provider's processing times.
We're glad to hear that you are happy with the product itself, and we appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to contact us.
Great prices, great service.
Great price, amazing delivery!!
I ordered my Adidas zx8000 on Friday night and amazingly, they arrived at my door on Sunday AFTERNOON. I only used Standard Delivery too.
I can't recommend SEVENSTORE enough and yes, I'll be back.
Thanks SEVENSTORE.
7 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your 5‑star review, Anthony. We’re pleased to hear your order arrived promptly and met your expectations. At SEVENSTORE, we take pride in delivering a considered shopping experience, and your positive feedback is appreciated. We look forward to welcoming you back.
Never delivered my item or replied to…
Never delivered my item or replied to my multiple emails - appalling company
2 June 2026
Reply from SEVENSTORE
Hi there,
Thank you for your review, and I’m really sorry to hear how frustrating this situation has been for you – I completely understand your concerns, and frustration on this situation. Please accept our apologies; this is certainly not the experience we aim to provide.
We have replied to your email explaining the issue. If you still need any clarification from us, please do not hesitate to get in touch with us.
Kind regards,
The team
Reply from SEVENSTORE
Thank you for your kind words, Mubarak. We’re pleased to hear you had a positive experience with us. Your feedback is important and appreciated. We look forward to welcoming you again soon.
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