Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
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Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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wanting to pay
22 July 2026
Reply from Servicing Stop
Hi Ce,
Thank you for taking the time to leave us a four-star review. We're pleased to see that you chose Servicing Stop and appreciate your feedback.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Very disappointing experience — pressured into paying extra
I didn't leave a negative review straight away because I assumed these things happen. My car had only done around **12,000 miles**, but I was told it had failed the MOT due to headlight alignment and that I needed to pay an extra **£100**. Since the car was already with them, I felt like I had no real option but to agree.
What really changed my opinion was what happened afterwards. When I mentioned it to a few friends, I was genuinely surprised that every single one who had used Servicing Stop told me they had been charged for headlight alignment as well. Whether that's just a coincidence or not, I don't know, but it certainly raised alarm bells.
The frustrating part is that headlight alignment isn't something the average customer can easily check or challenge. You're basically forced to trust what you're being told, especially when your car is already in the garage and you've been told the MOT has failed.
Maybe my experience was just unlucky, but after hearing similar stories from people I know, I won't be using Servicing Stop again. I'd strongly recommend getting a second opinion before agreeing to any unexpected MOT repair charges.
22 August 2025
Unprompted review
Reply from Servicing Stop
Hi Rajesh,
We're sorry to read that you were disappointed with your experience.
Unfortunately, we haven't been able to identify your booking from the details provided in your review. We've contacted you privately through Trustpilot to request your Job Reference Number or vehicle registration so that we can investigate the concerns you've raised. Alternatively, you can email our Customer Experience team at customerservice @ servicingstop.co.uk with your booking details.
Once we have this information, we'll be happy to carry out a full review and respond to your concerns.
Kind regards,
Liton
Servicing Stop
Job not completed yet so cannot comment
22 July 2026
Reply from Servicing Stop
Hi V Evans,
Thank you for taking the time to leave a review. We understand that your booking is still in progress, so we appreciate you sharing your experience so far.
Our team will continue to keep you updated and will be in touch regarding the return of your vehicle. We hope that, once everything is complete, your overall experience reflects the high standard of service we aim to provide.
Kind regards,
Liton
Servicing Stop
Do Not Trust
Title: Unprofessional, hidden fees, and held my car hostage. Avoid!I had an absolutely terrible experience here after booking a Full Service. A staff member named Marven was incredibly rude and unprofessional. After I already paid for a Full Service, he called demanding an extra £400 just to do the basic work. When I asked what the original fee covered, he claimed it was only for "checking" the car and that even the oil change cost extra.When I refused to pay the hidden fees, Marven rudely told me they would hold my car hostage and wouldn't give it back until I paid. I actually had to threaten to call the police just to get my own vehicle released.To make matters worse, they did absolutely no work on the car, refused to let me speak to a manager, and returned my car a total mess. Someone had clearly been sitting inside my car drinking tea and coffee, leaving rubbish behind. Do not trust this place. They lure you in, demand more money once they have your keys, and treat customers with zero respect. Avoid at all costs.
21 July 2026
Unprompted review
Reply from Servicing Stop
Hi Khayti,
We're very sorry to read about your experience and appreciate you taking the time to share your feedback.
We can see that you've already contacted us directly, and your concerns are currently being investigated by a member of our Customer Experience team. They are reviewing the details of your booking thoroughly and will respond to you as soon as their investigation is complete.
We understand the concerns you've raised and appreciate your patience while we complete our review. Our aim is to ensure all aspects of your complaint are carefully considered before providing you with a full response.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Arjun,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you were happy with your MOT and service and that the work required was explained to you clearly.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Mark,
Thank you for your five-star review. We're delighted to hear that you received great service from Dean.
We'll be sure to pass your kind feedback on to him, and we're sure he'll appreciate your recognition. Thank you for choosing Servicing Stop, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
rapid service
22 July 2026
Reply from Servicing Stop
Hi Janice,
Thank you for your five-star review. We're delighted to hear you were pleased with the rapid service you received.
Providing a convenient and efficient experience is something we strive for, so it's great to know we met your expectations. We appreciate your feedback and hope to assist you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi David,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you were happy with the service and that you appreciated our timely communication throughout your booking.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Polite and efficient.
My car was picked up from home, serviced by polite and very informative mechanics,with Dean explaining all work done,and why. Recommend.
22 July 2026
Reply from Servicing Stop
Hi David,
Thank you for your fantastic five-star review. We're delighted to hear that you were happy with our convenient home collection service and that our mechanics were polite, informative, and carried out the work efficiently.
It's especially pleasing to know that Dean took the time to explain the work completed and the reasons behind it, ensuring you were fully informed throughout. We'll be sure to pass your kind comments on to both Dean and the team. Thank you for your recommendation, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Great comunication annd service
Great comunication,Marvin explained requirements profesionaly,will definately use this service again,well done to Marvin and the team.
22 July 2026
Reply from Servicing Stop
Hi Stephen,
Thank you for your five-star review. We're delighted to hear that you received great communication and service throughout your booking.
It's especially pleasing to know that Marvin explained the requirements clearly and professionally. We'll be sure to pass your kind feedback on to him and the wider team.
We really appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Rubbish
I used their service couple of times and were always happy. This time I face most incompetent and ignorant attitude. Not to mention that the pick up of the car was hours later than promised, I did not receive the car back in the evening, so I had to book taxi to deal with my commitments. The car is held with the garage for a second day.
All communication regarding reimbursement were ignored completely.
20 July 2026
Unprompted review
Reply from Servicing Stop
Hi,
Thank you for taking the time to leave your review. We're sorry to hear that your recent experience didn't reflect the positive experiences you've had with us previously.
We take your concerns seriously, particularly regarding the delayed collection, the return of your vehicle, and the communication you've described. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Alternatively, you can email our team at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
No Customer Care Poor Servicing
My car was collected at 0930 in the morning and still hasn’t been returned at 1030 the next day.
After MOT & Service with no extra work or new parts fitted.
I tried to Call then straight to no answer call cancelled/Email wait up to two days for reply.
21 July 2026
Reply from Servicing Stop
Hi Henry,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you were happy with the service you received.
Providing a smooth and reliable experience for our customers is something we strive for, so it's great to know we met your expectations. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Very helpful
21 July 2026
Reply from Servicing Stop
Hi Mark,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our team to be very helpful.
Providing friendly and helpful customer service is something we take great pride in, so it's wonderful to know you had a positive experience. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Chris,
Thank you for taking the time to leave your review. We appreciate that your booking is still in progress while your vehicle is being serviced and its MOT completed.
Our team will be in touch with you as soon as we have an update regarding the return of your vehicle. We appreciate your patience and will ensure you're kept informed throughout the remainder of the process.
Kind regards,
Liton
Servicing Stop
Never again - advised work that didn't need doing.
Collection and return is good. They're expensive and wanted to do some unnecessary work. I was advised that two of my shock absorbers needed replacing. I declined and had them checked at a local garage who advised: "If this was my car, I wouldn't be changing the shock absorbers for another two years." I've just had the car serviced this year and, according to the garage, there's still "nothing wrong" with the shock absorbers.
You can't talk directly to the service centre - have to go through a call centre. A shame. If I'd had a good experience I might have made them my regular service supplier. As it is, I won't be using them again.
22 July 2025
Unprompted review
Reply from Servicing Stop
Hi Geoff,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience, particularly regarding the recommendations made following your vehicle inspection.
We take feedback like this seriously and would like the opportunity to investigate the concerns you've raised. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Alternatively, you can email our team at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Tery,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you received great customer service, especially from Dean.
We'll be sure to pass your kind comments on to him, as we're sure he'll appreciate the recognition. Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Jack,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that Dean made such a positive impression by being friendly and informative throughout your service.
Providing clear information and great customer service is something we take pride in, and we'll be sure to pass your kind comments on to Dean. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
To good to be true
The advertised £40 discount seemed too good to be true. On the day, my car was collected nearly an hour late, and I was then told it needed almost £1,000 of additional work. After declining, I was told I needed a more expensive long-life oil instead.
I also received several payment links that didn't work, causing unnecessary delays, and my car was away for nearly eight hours. In the end, the "discount" only reduced the price by a few pounds compared to the original service cost, making the offer feel misleading.
The staff were polite throughout, but overall I left feeling disappointed and wouldn't use the service again.
21 July 2026
Reply from Servicing Stop
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We appreciate your comments regarding the delayed collection, the payment links, and the overall impression you were left with following your booking. We're pleased to hear that you found our team polite, but we're disappointed that the service as a whole left you feeling this way.
Unfortunately, we're unable to locate your booking from your Trustpilot review alone. We'd like the opportunity to investigate the concerns you've raised, including the additional work recommended, the oil requirement, and the pricing you received.
Please contact our team at customerservice @ servicingstop.co.uk with your vehicle registration or Job Reference Number, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
Do not use this company!!
Do not use this company!!! I had my car basic serviced and it has taken hours. They have done repairs which I didn’t agree to and charge a ridiculous price for brake fluid and pollen filter. £232 to be exact! I then rang to speak to someone and was told nothing and said I’d receive a call back and still received nothing. The sales advisor who I finally managed to speak to was extremely rude and began to argue with me. Do not use this company
21 July 2026
Reply from Servicing Stop
Hi Katie,
Thank you for taking the time to leave your review. We're sorry to hear that you were unhappy with your experience, particularly regarding the communication, the concerns you've raised about the work carried out, and the interaction you had with our team.
We take feedback like this seriously and would like the opportunity to investigate your concerns thoroughly. A member of our team has already reached out to you by email, and we look forward to hearing from you so we can review what happened and respond appropriately.
Kind regards,
Liton
Servicing Stop
Great experience
Car collected and returned without fuss. Got a call from Dean once the service and MOT completed - offered some additional services but I declined - no pressure, no upselling. I’m very impressed and happy with the service.
21 July 2026
Reply from Servicing Stop
Hi Kai,
Thank you for taking the time to leave us such a fantastic five-star review. We're delighted to hear that your vehicle was collected and returned without any fuss and that you had such a positive experience.
It's especially great to know that Dean kept you informed once your service and MOT were complete, and that you felt there was no pressure when the additional work was discussed. We always aim to provide customers with the information they need to make an informed decision, so we're pleased this came across during your booking.
We really appreciate your kind feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
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