Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
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Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Servicing Stop
Hi Rosie,
Thank you for your five-star review. We're delighted to hear that you found our service quick and convenient.
Making vehicle servicing as simple and hassle-free as possible is what we strive for, so it's great to know we delivered that for you. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Peter,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you had a good experience with our service and appreciate your positive feedback.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Great service from Ashley
22 July 2026
Unprompted review
Reply from Servicing Stop
Hi,
Thank you for your five-star review. We're delighted to hear that you received great service from Ashley.
We'll be sure to pass your kind comments on to Ashley, who will be pleased to know that his service made such a positive impression. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi AE,
Thank you for your five-star review. We're delighted to hear you had a great experience with our service.
Your kind feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again with your vehicle servicing needs in the future.
Kind regards,
Liton
Servicing Stop
Kept up to date how progressing staff…
Kept up to date how progressing staff al very helpfull and polite
22 July 2026
Reply from Servicing Stop
Hi David,
Thank you for your five-star review. We're delighted to hear that you were kept up to date throughout the progress of your booking.
It's also great to know that you found our team to be helpful and polite. Providing clear communication and excellent customer service is something we pride ourselves on, so your feedback is greatly appreciated. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Stacie,
Thank you for your five-star review. We're delighted to hear you received great service from our team.
Your feedback is greatly appreciated and motivates us to continue providing a high standard of service. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Stuart,
Thank you for your five-star review. We're delighted to hear that you found our service reliable and that you were happy with the vehicle collection and communication throughout your booking.
Providing a dependable service and keeping our customers informed every step of the way is what we strive for, so your feedback is greatly appreciated. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Ashley was very helpful and friendly he…
Ashley was very helpful and friendly he even helped me to spread my payments over a six month period iv used this service twice and will use them again
22 July 2026
Reply from Servicing Stop
Hi,
Thank you for your five-star review. We're delighted to hear that Ashley was so helpful and friendly throughout your booking.
It's great to know he was able to help you arrange a payment plan that suited your needs. We'll be sure to pass your kind comments on to Ashley, who will be pleased to receive the recognition. We're also grateful for your continued trust in us and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Kris,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you were happy with the service and that our team kept you informed throughout by advising you of any work that needed to be carried out.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Review for my experience at servicing stop with isha
My experience was made amazing and very easy with Isha, managed to get me booked in for the day I requested,
The customer service by Isha was above and beyond, she was very kind and understanding listening to my requests and explaining the process
I Will be a regular client
22 July 2026
Unprompted review
Reply from Servicing Stop
Hi,
Thank you for your fantastic five-star review. We're delighted to hear that Isha made the booking process so easy and was able to arrange a date that suited you.
It's wonderful to know that her kindness, understanding, and clear explanation of the process made such a positive impression. We'll be sure to pass your lovely feedback on to Isha, who will be thrilled to receive your recognition. We truly appreciate your support and look forward to welcoming you back as a regular customer.
Kind regards,
Liton
Servicing Stop
Excellent service Dean was very plight…
Excellent service Dean was very plight and friendly
22 July 2026
Reply from Servicing Stop
Hi Alan,
Thank you for your five-star review. We're delighted to hear that you received excellent service and that Dean was polite and friendly throughout your experience.
We'll be sure to pass your kind feedback on to Dean, who will be pleased to know his customer service made such a positive impression. We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Greta sales advisor
22 July 2026
Reply from Servicing Stop
Hi Samy,
Thank you for your five-star review. We're delighted to hear that you had a great experience with our sales advisor.
Your kind feedback is greatly appreciated, and we'll be sure to share your comments with the team. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Faye,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you found our team easy to talk to and that you had a positive experience with us.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Matthew,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience didn't fully meet your expectations. Any additional work recommended during a service is based on the garage's inspection and the manufacturer's service requirements. These recommendations are entirely optional, and no additional work is carried out without the customer's agreement.
We're always open to customer feedback, so if there's anything specific that led to your three-star rating or that we could have done better, we'd be grateful to hear from you. Please feel free to contact us at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Mahrra,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you were happy with the prompt collection and that your service and MOT were carried out efficiently.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
pick up and collection
pick up and collection, within agreed time, easy process, kept informed of work required.
22 July 2026
Reply from Servicing Stop
Hi K Walsh,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that your vehicle was collected and returned within the agreed times and that you found the whole process easy from start to finish.
It's also great to know that you were kept informed about the work required throughout your booking. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Alyson,
Thank you for your five-star review. We're delighted to hear that you found our service efficient and that you had a great experience with us.
Providing a smooth and efficient service is something we strive for, so it's wonderful to know we met your expectations. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Belinda,
Thank you for your five-star review. We're delighted to hear that you had a great experience with us.
It's especially pleasing to know that you felt well informed throughout your booking and appreciated the constant communication from our team. Providing clear updates every step of the way is something we strive for, so your feedback means a great deal to us. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
wanting to pay
22 July 2026
Reply from Servicing Stop
Hi Ce,
Thank you for taking the time to leave us a four-star review. We're pleased to see that you chose Servicing Stop and appreciate your feedback.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Very disappointing experience — pressured into paying extra
I didn't leave a negative review straight away because I assumed these things happen. My car had only done around **12,000 miles**, but I was told it had failed the MOT due to headlight alignment and that I needed to pay an extra **£100**. Since the car was already with them, I felt like I had no real option but to agree.
What really changed my opinion was what happened afterwards. When I mentioned it to a few friends, I was genuinely surprised that every single one who had used Servicing Stop told me they had been charged for headlight alignment as well. Whether that's just a coincidence or not, I don't know, but it certainly raised alarm bells.
The frustrating part is that headlight alignment isn't something the average customer can easily check or challenge. You're basically forced to trust what you're being told, especially when your car is already in the garage and you've been told the MOT has failed.
Maybe my experience was just unlucky, but after hearing similar stories from people I know, I won't be using Servicing Stop again. I'd strongly recommend getting a second opinion before agreeing to any unexpected MOT repair charges.
22 August 2025
Unprompted review
Reply from Servicing Stop
Hi Rajesh,
We're sorry to read that you were disappointed with your experience.
Unfortunately, we haven't been able to identify your booking from the details provided in your review. We've contacted you privately through Trustpilot to request your Job Reference Number or vehicle registration so that we can investigate the concerns you've raised. Alternatively, you can email our Customer Experience team at customerservice @ servicingstop.co.uk with your booking details.
Once we have this information, we'll be happy to carry out a full review and respond to your concerns.
Kind regards,
Liton
Servicing Stop
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