It's honestly a shame that I have to give one star. Not because of the customer service (but oddly enough they addressed me by a completely, random different name aside from my own), but because of un... See more
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These pants were by far the most epic designs that I have purchased from you thus far. I received so many compliments going out I'm very excited at the next event that I go to to wear them I have neve... See more
Company replied
Customer Service is amazing The customer service team took amazing care of me with my return and exchanges I had. I had ordered the wrong size in one pair of pants but also didn't love the look. We... See more
Company replied
I ordered a pair in the wrong size on accident, and they were incredibly helpful and sent me a replacement pair in the right size, expedited shipping for no additional cost. SUPER NICE. I love the p... See more
Company replied
Company details
Written by the company
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon! We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change. All of our products are crafted with an obsessive attention to detail. With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Contact info
United States
- hello@sernes.com
- www.sernes.co
4.3
Excellent
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only regret it come via UPS and we…
The only regret it come via UPS and we have to pay custom and UPS fee on top of the US money exchange i love the jeans but those fees are realy too much if i knew i would never order
30 June 2021
Unprompted review
Reply from Sernes
I'm sorry you had to go through the import fee process, Sylvain.
And I do hope you consider shopping with us again in future.
Stay Healthy :)
SERNES
Amazing quality and fast shipping!
30 June 2021
Reply from Sernes
That's amazing to hear, Savy.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
Reply from Sernes
It is very good news that you like both our products and services, Kristy.
We are waiting for you to come back soon.
Stay Healthy :)
SERNES
Amazing customer service!...I ordered…
Amazing customer service!...I ordered pants in the wrong size. After speaking to a representative, I received the new pair promptly and they fit perfectly.
27 June 2021
Reply from Sernes
Our customer service is always happy to help, Joey.
We all will be happy to see you put a new order soon,
Stay Healthy :)
SERNES
Thanks I love all of my orders
27 June 2021
Reply from Sernes
And we love that you have 15 pieces of our products, Oliver.
We wish to see you soon for the 16th one.
Stay Healthy :)
SERNES
Amazing customer service and shipping
Amazing customer service and shipping! I love every detail on the clothes. I have purchased many pants and I will continue to but more! Love them and I get a lot of compliments on them
27 June 2021
Reply from Sernes
Your support means a lot to us, Christopher.
9 pairs is quite a SERNES collection you have so far, hopefully you will come back for the 10th pair soon.
Stay Healthy :)
SERNES
Fast Shipping
Fast Shipping. Good fit. Design is pretty awesome.
This is my second time ordering from them.
I'll buy more when they have new items or designs.
Very good Customer Services too.
26 June 2021
Reply from Sernes
Thank you for your support, Tyron.
We always bring new models and design; come check us regularly and we will be happy to see you put a new order.
Stay Healthy :)
SERNES
Good but always room for extra
25 June 2021
Reply from Sernes
And we will never stop trying to improve, Mike.
Hope to see you back soon.
Stay Healthy :)
SERNES
Sernes = AWESOME
I bought some of the trousers that Sernes was advertising and upon receiving them, I knew that I'd be a repeat customer.. and a repeat customer I am. Just bought my second pair and I'm IN LOVE with the trousers. Amazing quality, FAST shipping, incredible prices. You simply cannot beat Sernes! Thank you!
25 June 2021
Unprompted review
Reply from Sernes
The positive energy and enthusiasm that oozes from the review made us so happy, Jake. We always try to keep quality, shipping and prices at the best level that we can.
We hope to see you soon for a new order.
Stay Healthy :)
SERNES
Fast shipping
Fast shipping, great designs and quality. When the have sales the discounts are CRAZY!! No complaints
23 June 2021
Reply from Sernes
Aside from sales, we have good discount codes too, Adron.
Hopefully you will come back soon for a new order using one of them.
Stay Healthy :)
SERNES
I’ve bought a total of 6 items from…
I’ve bought a total of 6 items from these guys now and have been nothing short of extremely happy with my purchases.
I’ll admit, the first pair of jeans were perfect with the exception of a misspelled word that was embroidered on the leg. When I mentioned it to the company they were more than happy to refund or exchange …but my concern was more about whether or not the word was intentionally misspelled or not. They said that as far as they knew it was intentional but had no idea why.
I easily remedied the problem by removing the stitching on two of the letters and removing them from the word. As for the fit of these jeans? The couldn’t be better!
19 June 2021
Unprompted review
Reply from Sernes
Thank you Jason for taking the time to share your experience with us. And we are so glad that you could see past the issue on the first order and come back for more.
We can't wait for you to purchase your 7th pair from us.
Stay Healthy :)
SERNES
Great Company to deal with
Fast shipping, True to size, my favorite pants! I have since returned to buy.
19 June 2021
Reply from Sernes
We appreciate your support and loyalty, James. It's a very good news that our products have become your favorite pants.
We look forward to see you back for a new purchase.
Stay Healthy :)
SERNES
I love the jeans so much its what i…
I love the jeans so much its what i wanted,exactly how i expected it but the t shirt was small for me and i wanted to retur it but after reading the return policy and all other stuff with it i decided to five it out cos it gonna be a waste almaking the return all same it was a great experience shopping with them..
17 June 2021
Reply from Sernes
We are both glad that you liked the jeans and sorry that you had trouble with the shirt, George.
That being said, we do hope to see you put another order with us in near future.
Stay Healthy :)
SERNES
I’ve purchased four pairs of slacks…
I’ve purchased four pairs of slacks from you now and have nothing but good things to say about each experience.
Fair prices and fast delivery. I golf in my Sernes slacks every week and they’re comfortable, classy and high quality.
Best of luck, thank you!
Justin T. Sheppard
14 June 2021
Reply from Sernes
That was a wonderful review, Justin; we are so very glad that you like all aspects of our products and services.
We definitely will be waiting for you to purchase your fifth pair.
Stay Healthy :)
SERNES
Good product and arrived in timely manner.
Pretty decent product and it fit perfectly. The material was in good condition and the design was exactly as expected.
11 June 2021
Reply from Sernes
That was a very nice description of our products, William.
We hope to see you soon for a new order.
Stay Healthy :)
SERNES
Reply from Sernes
It's really nice to know not only you like our products, but your friends complement them too, James.
We wish to see you again for a new order soon.
Stay Healthy :)
SERNES
Great quality!!
10 June 2021
Reply from Sernes
Hopefully we will see you soon for a new order, Shai.
Stay Healthy :)
SERNES
great customer service and quick…
great customer service and quick response, and very professional also very attentive, and I highly recommend.
9 June 2021
Reply from Sernes
We really appreciate your support and recommendation, Jose.
Every member of our team will be happy to see you put a new order soon.
Stay Healthy :)
SERNES
The size fits but runs a little small
9 June 2021
Reply from Sernes
Thank you for the honest review, Christopher.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
Your customer service and delivery is…
Your customer service and delivery is EXCELLENT! Your products are very fine!
1 June 2021
Reply from Sernes
All members of our team are really glad to hear you like our products and services, Jerry.
Hope to see you back soon for a new order.
Stay Healthy :)
SERNES
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