Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
Company replied
Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
Company replied
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
Company replied
Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice experience !
Very nice experience !
Reasonable price for good quality.
Great choice.
Fast and safe shipping.
Two thumbs up 👍🏻 👍🏻
31 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new bracelet!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new bracelet!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new bracelet very much!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The entire experience was very pleasant…
The entire experience was very pleasant and comfortable. All questions were answered and any assistance was provided.
28 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great experience!!!
Superb experience.Packaging top notch,fast delivery,great timepiece.
24 March 2026
Reply from SeriousWatches
Thank you so much for your continued support! We hope that your new watch will be a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great customer experience
Great help in getting something that they didn't have on the website and excellent communication throughout so I definitely recommend them ☺️
26 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watches and bracelet very much!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Excellent quality superior handling the…
Excellent quality superior handling the price is right that makes me you’re number one customer you guys are doing a great job. Keep it up and say hello to John for me. Thank you very much Mr. Bradley.
24 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your continued support! We hope that your new watch will be a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Excellent service
The purchased product is of exceptional quality, the service is fast and excellent. Honest recommendation.
23 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch bracelet very much and that it is a great upgrade for your watch!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
everything is great with…
everything is great with seriouswatches, delivery is fast and customer service is perfect
20 March 2026
Reply from SeriousWatches
Thank you so much for your continued support! We hope that your new watch will be a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
"Everything was incredibly fast
"Everything was incredibly fast. I live in Germany and the delivery was almost instantaneous, with the package arriving in perfect condition. The team at SeriousWatches is truly prepared to provide the best online shopping experience. Congratulations to everyone!"
12 March 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Seriouswatches are the best!
Seriouswatches are the best and you get the best experience from them! They pack it so well and securely and put some extra goodies in. The sweet messages they write in the package give a good feeling that you want to do business with them again! I would especially like to give a big thank you to Wies who is the best service you can get from! THANK YOU for being you and the best place and safe and making appointments with 100% trust!
20 March 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your kind review and your continued support! We hope to continue to do business with you in the future, always feel free to reach out to us!
Best regards,
Wies
SeriousWatches
Great overall experience
Great overall experience! Smooth transaction and appreciated all the follow ups/check ins.
11 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
SW is the best company where you can…
SW is the best company where you can buy your watch. Do not hesitate, trust in SW if you need a new watch. You will not be disappointed, on the contrary, pleasantly surprised by the care and attention they will give you ! Thanks Mark
12 March 2026
Reply from SeriousWatches
Thank you so much for your continued support! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Amazing product and unmatched customer support!
1) great product
2) AMAZING support - had multiple email exchanges and phone calls - Support answered all my questions in a timely manner and even going above and beyond in asking querstions and ensuring that I get the packaging according to the occasion
5 November 2025
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you have already been enjoying your lovely watch!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Fantastic Experience
This is my first purchase from Serious Watches and it couldn't have been smoother or quicker. Amazing customer service and very well packaged. I would highly recommend and will definitely purchase from them again.
11 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Everything went well and fast
Great service. When I made my order on the computer to the Netherlands, it took only 26 hours and I had the packet at my home in Finland.
11 March 2026
Reply from SeriousWatches
Thank you so much for your purchase and kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Outstanding customer care
I bought a watch bracelet from SeriousWatches and there was a small problem with the fitting of one of the end links. They sent me a replacement end link but it got lost in the post. After contacting them again, they apologised and sent me another bracelet so that I could use one of the end links and I said would return the bracelet to them. In the end they said I could keep the second bracelet as a spare free of charge. This companey went above and beyond with their customer care. I would thoroughly recommend them
17 March 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your purchase and kind review! I am happy to hear that we were able to assist you to your satisfaction. We hope that you will enjoy your new watch bravelet very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.